Wayfair CEO says pandemic changed how Americans shop for furniture

May 14, 2021

Wayfair CEO Niraj Shah is bullish on his company’s growth prospects for a variety of reasons including his belief that Americans have changed their shopping behaviors. “While demand for COVID-impacted categories like travel and entertainment is returning, we also believe the pandemic has fundamentally increased the share of wallet customers will spend on their homes in the future and the amount they will spend online.”

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