Woman Sues JetBlue for Breaking Tooth on Frozen Treat

A passenger has sued JetBlue for breaking a tooth on a frozen treat.

A woman filed a lawsuit against the airline, saying she was served a frozen solid ice cream sandwich during a transatlantic flight. The passenger, Kiara Quinonez, claims the airline served her a Nightingale brand strawberry shortcake ice cream sandwich. After biting into it, she sustained a severe tooth injury. Quinonez was flying from JFK International Airport in New York City, which was arriving at Charles de Gaulle Airport in Paris, France, on Aug. 20. 

PEOPLE reports that Quinonez filed a federal complaint on Oct. 22 in New York Eastern District Court. The complaint alleges JetBlue provided her with food “at a temperature below what is reasonable or safe for consumption.” The suit claims she was not warned “of the dangerously cold temperature and solid state of the ice cream sandwich she was served.”

The complaint also states that Quinonez sustained “severe bodily injuries, including a root fracture of tooth number 10,” which is also known as the upper left lateral incisor.

The passenger claims in the federal complaint that she “sustained severe and permanent bodily injuries, suffered pain, suffering and mental anguish, and incurred expenses for medical care and treatment, all of which are continuing.” 

She is looking for monetary compensation from JetBlue.

A Separate Incident Led to Another JetBlue Lawsuit

The New York Post reported that in a separate incident, also on a JetBlue flight, a woman suffered a head injury after a rough landing. Jacqueline Crowley, of Scituate, Massachusetts, said she hurt her neck and back on May 25, 2022, as JetBlue Flight 267 landed in Charleston, South Carolina, from Boston’s Logan International Airport.

Crowley’s suit was filed in Brooklyn Federal Court. She claims the pilot told passengers that the aircraft’s “brakes had failed and the emergency brakes had kicked in.” She was injured upon touchdown and sustained injuries such as “acute concussion and chronic post-concussion syndrome.”

Since her injury, she claims she has been unable to work. Crowley also says the incident left her with chronic ringing in her ears. Her suit remains unsettled.