PROFILE

David Spear

Senior Partner, Industry Consulting, Retail, CPG and Hospitality, Teradata

Dave brings 25+ years of experience working across the Retail/CPG industry and Consulting space, driving strategic innovation, value and ROI. Dave continually finds himself at the intersection of brand, consumer and digital, which typically necessitates some level of digital transformation work. Currently, Dave is a Senior Industry Consulting Leader for Retail, CPG and Hospitality industries at Teradata, where he consults with a portfolio of 50+ clients across the Americas. A big believer in Client Centricity, Dave is a student of building trust and long-term relationships with key stakeholders.

Prior to joining Teradata, Dave has held numerous roles at large enterprises such as IBM, Capgemini, Coca-Cola and UPS, while also leading a small entrepreneurial mobile company for nearly 5 years. Dave graduated from the United States Military Academy at West Point and earned his MBA from the Goizueta Business School at Emory University. He lives in Atlanta with his wife and has 4 boys.

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  • Posted on: 08/15/2022

    Five keys to success in an ‘unboxed retail’ and ‘omnichoice’ world

    Dave's five keys are all spot-on. I'll do a brief dive into omni-fulfillment because I think it's critically important. Before COVID-19, a colleague and I developed a presentation for BOPIS/D (buy online, pick-up in-store or delivery). As we put a microscope on it, we found roughly 18 different steps that had to be orchestrated flawlessly in order for the experience to be minimally successful. Every one of these steps is not easy and requires collective thought on how to continually make it better. As the world becomes more digitally native every day, e-commerce and the manner in which it's delivered requires new thinking, new ways of working and new business models. Looking out five years from now, I'm sure what we know of BOPIS/D today will be radically different.
  • Posted on: 08/15/2022

    What will store-level job cuts mean for Best Buy’s front line and bottom line?

    SGA expenses (employees) are normally one of the biggest line items in any P&L, and during periods where revenue falls short of expectations, management's initial move is to cut associates. It stinks for morale, for in-store relationships and can tarnish the overall customer experience. Management should do everything they can to curb expenses in other areas of the business before eliminating jobs but for most companies, cutting roles is the norm. Unfortunately, given the current financial dynamics we're seeing in the market, more jobs will be on the chopping block before end of year.
  • Posted on: 08/12/2022

    Can a grocery store teach its customers to love to cook?

    Great digital experiences have lowered consumers' patience threshold on nearly every topic, regardless of if it's reacting to a mobile app or cooking dinner. Toss in the YouTube learning effect (watching "how-to" videos for nearly anything) and you have a set of very good dynamics that naturally cater to upside potential for Marcellus Foods.
  • Posted on: 08/10/2022

    Americans turned to food waste apps as grocery prices rose

    Business apps that can reduce waste and deliver cost savings to consumers are a total home run. We're all experiencing sticker shock at the grocery store, so these apps can make a real difference. The value proposition is clear, compelling and timely. Love to see this!
  • Posted on: 08/10/2022

    Are negative personality traits prevalent on selling floors?

    I appreciate research and studies, but how about focusing on positive traits, positive energy, and successful emotional intelligence? I think we all want positive customer experiences everywhere we go. Is it too much to ask that retail associates should always aim to embody the Golden Rule?
  • Posted on: 08/08/2022

    Walmart goes tiny to reach nature-loving vacationers

    This is a no-brainer and should thrive. How many times have you been in remote locations and you completely forgot to pack a few necessities? Happens all the time. If Walmart is smart with its product selection and can quickly pivot for "hot" items, it will be wildly successful.
  • Posted on: 08/08/2022

    Is Amazon’s deal for iRobot all about mapping Americans’ homes?

    This is all about the continuation of "all things connected." Amazon fulfilling their desire to infiltrate the home with lots of devices that can deliver small but important insights on consumers' personal lives is their objective. Combining these device data and re-running algorithms against them will open up new ideas for follow-on innovative products and services.
  • Posted on: 08/05/2022

    Will refurbished products deliver ‘good as new’ results for Walmart?

    Great move by Walmart. I've purchased several used laptops before and have had very positive experiences with them. Given Walmart's scale and EDLP philosophy, this should be a boon for the Bentonville giant.
  • Posted on: 08/05/2022

    CVS plans to buy its way into the primary care business

    Anyone can buy their way into any vertical, but executing upon that strategy after the acquisition is what matters. With CVS' scale, they most certainly can compete for a slice of the growing pie in what I refer to as "quick-service healthcare" or QSH. Success will depend on a variety of factors, and CVS executives will have to put a lot of thought into decisions around types of health services offered, pricing models, physician/PA coverage and the ability to leverage data/analytics for improved patient experiences.
  • Posted on: 08/04/2022

    Are grocers profiteering from inflation?

    Grocery retail has historically operated on thin margins, and many of the largest retailers in the U.S. are lowering their forecasts for sales and profits (Walmart, Target, etc). The anger ought not be directed to retailers or food manufacturers. Rather, it ought to be directed to our government with continued spending and slow Fed reactionary policy.
  • Posted on: 08/04/2022

    Is Walmart’s HQ reorg a good thing or cause for concern?

    Layoffs are never a fun topic to discuss because it affects families and livelihoods, but the small number reflects a constant task of aligning skill sets to ever-changing marketplace dynamics. I hope this is a one-and-done for Walmart, but fear that our full-swing recession is going to have similar impact on other retailers like Walmart.
  • Posted on: 08/03/2022

    The Nordstrom tire return story is true

    Storytelling is critically important in so many aspects of life. Sales and customer service rank up there as two areas where it's pivotal in making a deal or delivering exceptional customer service. I'm a fan of it and believe we need more of it in our enterprises.
  • Posted on: 08/03/2022

    Will H-E-B’s self-checkout pilot take off?

    As checkout technology improves, so will the consumer experience. Assuming H-E-B's Fast Scan checkout is accurate and speedy, it should be a real plus to the shopping experience and we'll see this expand to other stores soon.
  • Posted on: 08/02/2022

    Should the cryptocurrency crash scare retailers?

    I'm actually surprised by the Deloitte study, particularly the number of retailers who are willing to accept cryptocurrencies. Since its inception, crypto has been volatile and a risky source of payment. I am with AEO on this one!
  • Posted on: 07/29/2022

    Kohl’s throws back with Levi’s

    Strong partnerships can drive traffic and offer product differentiation for a store like Kohl's, which is in desperate need of resuscitation. That said, as much as I like Levi's, I may be one of the few and so Kohl's may not get the uplift they're looking for. Perhaps a newer, hotter product portfolio may work better for Kohl's.

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