PROFILE

Ian Percy

President, The Ian Percy Corporation

Ian Percy is a Possibilities Expert and the founder of The Infinite Possibilities Initiative, a process for applying principles from quantum and energetic science for exponentially higher levels of innovation and profitability. An organizational psychologist, he is one of the most acclaimed business and inspirational speakers in the world. Successful Meetings magazine declared him “One of the top 21 speakers for the 21st century” and he is one of only three speakers inducted into both the US and Canadian Speaker Halls of Fame. Ian’s remarkable ability to blend depth of insight with inspiration is sought after by a wide variety of corporations and associations.

Recently he’s developed a process that engages entire cities in ‘possibility thinking’ and in understanding that they control the collective ‘energy’ that attracts or repels new residents, investments and businesses. Many organizations are stuck in 16th century Newtonian thinking, he insists, and that makes them almost irrelevant to a 21st century marketplace. For starters, he says, we need to move far beyond ‘problem solving’ to ‘seeing possibilities’. When leaders focus on the latter, problems resolve themselves and a new and prosperous reality begins to emerge. That is the secret to building a culture of innovation!

In addition Ian is a co-founder of Verdant Technologies LLC, a company that brings advanced technologies to many sectors like sustainable energy, waste management, agriculture, water science, medical devices, electric vehicles. etc.

He has authored seven highly respected books including the breakthrough book on leadership titled: Going Deep and The Profitable Power of Purpose which challenges traditional thinking about corporate vision. His latest ebook is Make Your Life a Masterpiece, a modern English translation of James Allen’s 1902 classic As a Man Thinketh.

Ian has both Canadian and US citizenships and lives in Scottsdale, Arizona.

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  • Posted on: 12/05/2022

    Best Buy’s virtual store pilot earns high customer satisfaction scores

    There seems to be a general consensus about Best Buy's legendary service. I'm glad to see that -- though it makes me wonder what happened at my local Best Buy. My usual experience is to go in to see three or four staffers chatting together at the "Welcome Desk." I'll ask a question about where I find this or that gizmo and they simply point. Even when I was hobbled for a while and used a crutch -- all I got was a point. Maybe a virtual store works so well because there's no one else for the staff expert to talk to but the customer!
  • Posted on: 11/28/2022

    Do boring leaders make for better business results?

    In David Thomson's "Blueprint to a Billion" he listed seven essentials to achieve exponential growth based on his analysis of every IPO that hit the billion mark at the time of writing. Essential #6 was that highly successful companies had "Inside-outside leadership." He makes the point that they didn't have one leader. For example, Steve Jobs was charismatic and the public face. Steve Wozniak was a quiet technology genius. I sure wouldn't say "boring" but you get the "inside-outside" point. The "outward charismatic" and the "inward focused" each have distinct qualities and roles that every organization needs. One without the other has a limited prognosis.
  • Posted on: 09/15/2022

    Will on-the-job training become a new norm in CEO succession planning?

    There is unarguable logic to the principle of "on the job training" or for a slow transition where the incoming CEO has to be indoctrinated into how the system works. This is where Nikki's insightful comment hits the mark. If the goal is to "carry on" and "stay the course" that's exactly what should be done. In fact, promote from within just to be sure little will change. If only the world would cooperate! I've always been fond of Roshi's insight that "in the beginners mind are many possibilities but in the expert's there are few." The truth remains that most of what any organization needs to grow, succeed and own its territory -- comes from outside that territory. "Leadership" is about seeing new possibilities or it's simply not leadership. Every organization has higher possibilities that it doesn't even recognize yet. The gift of seeing "what might be" can come from anywhere in the organization regardless of role, salary, gender, age, etc. But too often they are trained to stay in their proverbial box. Sometimes people are brought in because they think differently and disruptively and are fired a year later for the same reason. Possibility thinkers don't usually make good employees. They do make excellent leaders.
  • Posted on: 08/26/2022

    Are feedback requests worth it, even when they’re annoying?

    I'm totally with Doug on this issue. No matter how mundane my purchase from Home Depot, for example, I start getting automated feedback requests. "How were the nails you purchased?" I bought those "sliders" for furniture and must have had a dozen requests for feedback - including a picture of what I'd purchased in case I forgot what they looked like. Getting feedback can be a very useful thing -- but for goodness sake be discerning and make it about a meaningful customer experience. I'm waiting for the chance to give feedback on the requests for feedback! Oh, and for the record, the sliders did slide.
  • Posted on: 08/24/2022

    Is the time right for table-side credit card tech to go mainstream in America?

    Several have mentioned Canada's use of tableside card tech. That's been true for quite a long time, it seems to me. I don't understand why the US is so far behind. In a store earlier this week the credit device couldn't even take a chip. That said, in a restaurant recently the handheld device recorded our order, was used to pay the bill and could even tell me what we ordered last time we ate there. Yesterday was the "right time" to go mainstream!
  • Posted on: 07/27/2022

    Grocers and food brands take older consumers for granted

    Good thoughts there Gary. FYI ... In media marketing including television, only 10 percent of marketing spend is aimed at the senior demographic. Rumour is that half of that is for Depends. :)
  • Posted on: 07/27/2022

    Grocers and food brands take older consumers for granted

    Sister, I gave you an "Amen" in my submission.
  • Posted on: 07/27/2022

    Grocers and food brands take older consumers for granted

    EVERY business is missing the mark with the senior consumer. Since I "are" one, I'm seeing this with almost every shopping experience. Frankly we need to adjust the "50+" idea. 50 years old is barely middle-age. Where retail is really ignorant or dismissive is with those 70+. To define the demographic a little more, those over 70 control almost 30 percent of household wealth -- mistreating a third of the money is not a good strategy! As we age, our ability to handle complexity diminishes. You'll notice that after 65 or so. When there is too much complexity the result is stress, withdrawal and no decision-making (aka no buying something.) Even senior living facilities don't get this reality which is why your mother tends to sit in her room watching TV. She's avoiding stress. At 77 (yes RW needs a new picture) I got a new car last week. On a good day I'm pretty good with it. Still writing books, launching new ventures etc. But when I was faced with over 600 pages of owner instructions bound into three volumes I regretted the purchase. The 20 something sales person took five minutes to help link my phone and everything else "is in the manual." Retail needs "senior" training!
  • Posted on: 05/26/2022

    Is now the perfect time for grocers to sell imperfect food?

    Could not be said better Dave! The problem is imperfect marketing not imperfect produce.
  • Posted on: 05/26/2022

    Is now the perfect time for grocers to sell imperfect food?

    Let's be honest -- when it comes to nature's produce, what we declare "imperfect" is nothing more than a mindset, a judgement with no basis, influenced by marketing. If I could get an oddly shaped avocado or mango less expensively, I'd jump at it. Dave Bruno's comments on perception are fully on point. And heck, aren't we all "imperfect" in some way? Broken boxes etc. are a totally different category. Might parts be missing? Was this a returned product for some reason? At least there is some basis for that judgment. My suggestion is that grocery stores make uniquely shaped produce a feature. Show it some love. Market it boldly and creatively. Give it its own section. Make the "imperfect" beautiful. It's what inside that counts isn't it?
  • Posted on: 02/25/2022

    Will emotional storytelling work for The Container Store?

    I see what you did there....
  • Posted on: 02/25/2022

    Will emotional storytelling work for The Container Store?

    Could not be said better, DeAnn. But the connection is not with the container, it's with our precious stuff. The story has to be about our stuff. If The Container Store finds how to tap into that reality, this rebranding has a chance.
  • Posted on: 02/25/2022

    Will emotional storytelling work for The Container Store?

    Forty-four years is well past the "best before" date so this initiative is to be applauded. "Show us your drawers" is brilliant, funny and engaging. And emotional stories are always effective if relevant and done well. An emotional connection is usually based on something one can relate to emotionally. That doesn't mean it requires a pulse, but it does need heart. A '57 Chev Belaire is just a physical/mechanical/commodity thing -- but, oh my, not to me. I have a hard time thinking of how one would connect emotionally to anything in The Container Store in the same way. I don't know anyone who wistfully tells me about how they organized their drawers. Did I ever tell you about the time I saw my first '57... They have good (though IMO expensive) stuff, but that's what it is - stuff.
  • Posted on: 02/08/2022

    Past purchases are no indication of current or future brand loyalty

    You are so so right Katie! Brilliant comment.
  • Posted on: 02/08/2022

    Past purchases are no indication of current or future brand loyalty

    I'm with Katie's comment that "loyalty" is totally the wrong word. It seems that retail can be a little too needy, longing for relationships. But it's looking for love in all the wrong places. A purchase is not a sign of a relationship. We have enduring relationships with people, not with things. I am loyal to the woman who cuts my hair and if she went to another chain, I'd go with her. If sales people would recognize that how they personally serve and relate to customers is what generates actual loyalty and not the stuff on the shelves -- it'd be a game-changer.

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