PROFILE

Joel Rubinson

President, Rubinson Partners, Inc.

Joel is President of Rubinson Partners, Inc. marketing and research consulting for a brave new world. Prior to that, as Chief Research Officer at The ARF, Joel interacted directly with hundreds of research leaders and drove the organization’s initiatives regarding notably:

  • Research transformation (designing the future of the profession)
  • 360 media and marketing
  • Social media and listening
  • Online research data quality
  • Shopper insights

Joel helped build awareness of the ARF and its priorities by building a sizable social media presence via a blog that achieved thousands of page views each month and with a twitter profile of nearly 3,000 followers.

Prior to joining the ARF, Joel was Senior Vice-President, Head of Advanced Solutions for Synovate North America where he was their leading branding resource and was also the global thought leader for shopper research. Before joining Synovate, Joel was at the NPD Group for many years, leading the creation of tools for brand equity management (BrandBuilder), new product forecasting (ESP), category management and designed many of their data collection and sampling methodologies as NPD changed from paper diaries to online research. Joel started his research career at Unilever.

Joel is also a published author of numerous papers in professional journals and frequent speaker at industry conferences. He has taught the official American Marketing Association advanced tutorial on brand loyalty and lectured at Columbia, NYU, Wharton, Amos Tuck School, and University of Rochester, among others. Joel holds an MBA in statistics and economics from the University of Chicago and a BS from NYU.

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  • Posted on: 11/12/2019

    Amazon confirms it will open a grocery store not named Whole Foods

    Call it Amazon something. Make it a mainstream supermarket on a grand scale but add Amazon-ness -- lockers, digital enhancements, a cafe, a learning center, emphasize the link to Alexa where groceries can be pre-ordered, etc. Go big but do it the Amazon way.
  • Posted on: 11/05/2019

    Is Amazon starting to fall out of favor with American consumers?

    And I'll go one step further ... the only way to validate an "insight" is by making the implied prediction and see if it comes true. If the prediction is accurate it is a valuable and proven insight. Otherwise it is empty calories. It think we are looking as empty calories here as Amazon stock, revenues and profits are on an unabated upward trajectory. Not to mention that they are now #3 in ad revenues. And wait until they take advertising (like Hulu) inside streaming video. Oh BTW, Alexa is now being built into cars and cable TV. I mean, how can a questionable survey compare to all of these signals?
  • Posted on: 11/05/2019

    Is Amazon starting to fall out of favor with American consumers?

    Speaking as a seasoned researcher, when a survey is used to get facts that are available behaviorally, beware! Is Amazon falling out of favor? Well, last I looked it had 10 times the market share of walmart.com. Is the "novelty" of getting the Amazon box wearing off? Well, as of Q2 2019 e-commerce was up over 13 percent. So no, Amazon is not falling out of favor -- no way, no how.
  • Posted on: 11/01/2019

    Are Walgreens and Jenny Craig a good fit?

    Maybe it's just me and the Walgreens I go into, but Walgreens feels a lot more down market and in need of a refresh vs. CVS and Rite Aid. I'm not sure that a co-branding/partnering relationship is the refresh that Walgreens needs. Also, I don't think of Jenny as a wellness brand, but more of a weight loss brand. If so, that is specialized and less than what Walgreens might need.
  • Posted on: 10/30/2019

    Will free deliveries for Prime members make Amazon the driving force in online grocery?

    Not sure about this one since Amazon and groceries is not as tight of a branding connection for consumers as Walmart and groceries. Then there are the supermarkets. Whole Foods is too segmented in its appeal (I'm in the "wouldn't go where I don't find my favorite brands" segment). I think the right play would have been to acquire a mainstream supermarket, if grocery is the right play at all (such thin margins...)
  • Posted on: 10/29/2019

    Will six fewer holiday shopping days matter to retail performance?

    I'd be shocked if the first two weeks BEFORE Thanksgiving are not much bigger than they were last year. Especially for online purchases. People will adjust, especially if retailers accelerate their holiday marketing.
  • Posted on: 10/28/2019

    What makes voice assistants creepy?

    Creepy? That is when I am not talking to Alexa but she thinks I am, so she gives me an answer! That reinforces that, like a pet, she is listening to every word and sifting through, but unlike a pet she is recording it all. There was a story about a family watching a news story on TV about a child buying a dollhouse with Alexa. The Alexa of the family who was watching heard the story on TV and bought a dollhouse!
  • Posted on: 10/04/2019

    Should companies have to pay you to use your personal data?

    I know that The MIT Media Lab in 2009 felt this way too. HOWEVER -- people ARE being paid for their data, IT'S CALLED FREE CONTENT! And guess what? this has existed since the early days of TV, newspapers (couldn't be profitable without ad revenues), radio, etc. Now, if Yang and others want to change the economic exchange, fine, let's see a legitimate proposal on how that would work. The only other element to bring up is that when marketers advertise on free media, there is no guarantee that people pay any attention. If consumers want to get paid for their data they must agree to being in a virtual room where they guarantee to pay attention -- sounds complicated! Under the current system, I even think privacy protection like GDPR has gone way overboard. I think the current system is probably the best of all worlds, sorry Yang.
  • Posted on: 10/03/2019

    What is Amazon’s ultimate Alexa strategy?

    Ever since Siri, marketers and technologists are thinking voice is the next big interface. Maybe so, maybe not, but it is too big of a risk for Amazon to not go all-in on this. So there are both offensive and defensive elements to Alexa. If Alexa is a source of information on how people live their lives at home or in their car (yes, Alexa is built into some models), then it adds to the segments they can offer for targeting. The ad tech side of Amazon is already north of $10 billion of 50 percent margin business. In addition, if voice activation can make buying easier, it adds to their advantage vs. other online retailers. Amazon has always been in the business of "simple" and voice/AI can be thought of as an extension of implementing that winning strategy.
  • Posted on: 10/01/2019

    Do retail metrics need to be reinvented?

    When I see a new set of metrics proposed, presumably because marketing and retailing have changed in a technology enabled age, and ALL of the metrics could have been used 20 years ago, it seems like the thinking is not bold enough. If the world is changing, the metrics should be very different. How about breaking down the silos across physical and digital and then calculating metrics like these:
    • Number of customers in the database with PII (used for targeting or to create your own ad network.) Traffic rate (online and offline).
    • Conversion of visitors (digital or physical) to transactors.
    • Percent customers who are interacting both online and offline.
    • Lift in transactions (online or offline) based on ad exposure (exposed vs. virtual control).
    • Conversion of those inside a geo-fence actually walking into my store.
  • Posted on: 09/05/2019

    Will Jockey inspire brand loyalty with its very first pop-up shop?

    This is definitely as much a brand play as a retail play. My opinion is that it will have an effect but brand lift will be really hard to measure because of the geo-specificity.
  • Posted on: 09/03/2019

    Walmart and BuzzFeed deliver shoppable recipes

    There are a lot of ways this can turn out to be a nice win and immediate sales might be the least of them. This builds engagement and anticipation for the next recipe (which might be really interesting), and shows that Walmart is going out of its way to care about customers. Then there is the home run -- make a recipe that turns out great and generates accolades.
  • Posted on: 07/10/2019

    When does marketing cross an ethical line?

    I always hated negative opt in -- if you don't tell us you don't want the book of the month, you get the book of the month. Same today with "free trials" in digital. You enter your credit card and the subscription will start past the trial period unless you cancel, but it becomes really hard sometimes to figure out how to cancel (often no customer service number is even available). I guess this falls into the theme of giving consumers the illusion of control.
  • Posted on: 07/09/2019

    Location-based marketing is spreading beyond smartphones

    In general consumers are getting more attuned to privacy protection and their ability to opt out. It is featured in the browsers and soon Chrome (market leader) will make opt outs for cookies easy. However, smartphones are less susceptible. For example, apps use ad IDs. Also, note that location data is not only used for ad serving, it is used for conversion data (e.g. advertise Burger King -- did more people actually visit a Burger King?). For conversion data, only mobile is relevant. For advertising placement, I'd say second to mobile would be Digital Out Of Home (DOOH).
  • Posted on: 05/24/2019

    Questions abound about the value of net promoter scores

    The NPS is incomplete ... that is its biggest problem. It cannot be used to measure the interest of likely customers in your brand yet nearly half of many business' buyer bases come from non-users the prior year. Another problem is that it is highly influenced by how different cultures use scales. An NPS in the U.S. cannot be compared to one from Japan (I have seen global NPS studies and it is impossible.) NPS is simple, that is its benefit and there IS some value to the metric. But the only number you will ever need? Puh-leez ...

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