PROFILE

Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

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  • Posted on: 06/03/2020

    Can outdoor dining save restaurants?

    Just another step in the fight for survival.
  • Posted on: 06/03/2020

    Is the future of retailing going dark?

    The future is bright for the retailer who takes advantage of the new normal and raises the bar when it comes to customer service. It does not matter whether it is a dark store, a light store, or home delivery. It is dependent on excellent customer service and follow-through. Last week I placed an order online with Macy's. I had a problem and tried to reach someone to help. Called three times and all three times an automated recording told me how they were there to help. Then when I pressed an option to talk to someone they said no one was available, please go to the web. PS: no help on the internet. Finally, I got a message that said please hold longer than the usual wait time. But we care about you. One hour and 22 minutes later, I hung up. Ask me about the next time I will order online from Macy's. Never.
  • Posted on: 05/29/2020

    Is purposeful giving an answer to retail’s inventory glut?

    If you make it a bottom-line decision, it looks like a win for everyone. 1. Great PR; 2. Tax write off; 3. Reduction of inventory and storage.
  • Posted on: 05/26/2020

    What will Applebee’s and Boston Market learn from their virtual restaurants?

    This is a smart move by all three chains. They are taking advantage of the opportunity presented by the increase in in-home deliveries to test new concepts and new menu items while protecting their core market.
  • Posted on: 05/20/2020

    Can Target afford to pay (not pay) a $15 minimum wage?

    Paying higher wages will, in the short term, give Target a positive PR boost and help keep the stores staffed. In the long run, it is going to be tough on the bottom line. Even though I think companies like Target would like to pay more. The bottom line does not support that kind of wage. Just look at the sales growth and the fact that most of this was on track but look at the hit to the bottom line. Now, look at Walmart. They pay bonuses. Good PR but it doesn't show up as an ongoing labor cost.
  • Posted on: 05/20/2020

    Will face masks be a lifeline for apparel retail?

    It could help to move some material, get some people in the store, get some visits to their website, and create a good corporate image. But overall I don't see it adding a lot of profit to the bottom line.
  • Posted on: 05/19/2020

    Wegmans breaks price increase news to its customers

    The simple answer to the question is not a single choice but all of the above. In today's world the more communication the better.
  • Posted on: 05/19/2020

    Is Amazon about to buy J.C. Penney?

    If it happened, it would be a win for almost everyone. Starting with employees, customers, and landlords. It is a loss for some vendors and the competition. It just makes Amazon stronger.
  • Posted on: 05/14/2020

    Should grocers keep paying their associates like heroes?

    I am answering the question a little differently. Once again, Walmart is smarter than most of the industry. When you give someone a pay increase, you have set a new standard even if the increase is supposed just to be temporary. It will be very hard and bad PR to take back the pay hike. Walmart did not give an increase in the hourly rate. They gave a bonus. They did not change the basic concept of what they were paying.
  • Posted on: 05/07/2020

    Is curbside pickup just getting started?

    Curbside pickup is a great service and in some ways a lifesaver at this point, but in the long run it could become another problem for retailers who depend on foot traffic and impulse buying. Fewer lookers equal less buying.
  • Posted on: 05/04/2020

    Should face masks be mandatory for shoppers?

    Simple: We are still a free country. If you don't want to wear a face mask to shop at a store with a face mask policy, you don't have to shop there. If you want to go out in public without a face mask move to a part of the country that does not require a face mask. Or file a lawsuit to protect your rights.
  • Posted on: 04/30/2020

    More Americans put frozen pizza and Oreos on their shopping lists

    Three things are going to affect the grocery store and restaurant industry and where consumers eat.
    1. The amount of disposable income is going to be decreased f large percentage of the population;
    2. Even in a short time that the virus has been around, it has already affected people's eating habits.
    3. The number of people working from home is dramatically going to increase, which will affect the number of meals eaten in restaurants.
  • Posted on: 04/30/2020

    What will retail look like if half of department stores close?

    After reading all of the comments and predictions:
    1. What is happening now is totally different than 9/11. 9/11 actually had a short life span. The virus is going to have a much longer life span and have a much greater economic and social impact.
    2. Retailing will survive but will never employ the number of people it employed in the past.
    3. Retailing will consume a lot less space than it does today.
    4. Buying habits will be different. Both in how consumers buy and what they buy.
  • Posted on: 04/27/2020

    Can grocers help sit-down restaurants stay afloat with to-go meal programs?

    The two key ways have already been mentioned:
    1. Working with restaurants to make meals to go available in the grocery store.
    2. Temporarily hiring restaurant workers to fill the open positions they now have.
    3. A lot of restaurants are focused on customer pickup. If they have a restaurant located in the same shopping center, set them up as a remote pickup spot. Might help the restaurant to get more carryout business.
  • Posted on: 04/22/2020

    Will virtual trade shows replace in-person events?

    My vote says virtual will not replace in-person events for a couple of reasons:
    1. On the educational side. Some of the best learning that takes place at events is not what the presenters have to say but the interaction with other attendees.
    2. Virtual can never replace the touch and feel when it comes to experiencing are judging a product.

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