Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

  • Posted on: 07/30/2020

    Is a drive-through-only store the shape of things to come for Wawa?

    I do not see this as a great idea or a game-changer. It is not a new idea and has been tried in the past without a lot of success. The only benefit I see is on a small plot of landing a market without a lot of competition. I like the idea better of adding drive-thru to a regular store.
  • Posted on: 07/27/2020

    Will COVID-19 bludgeon Halloween sales?

    I asked myself one question: Would I let my children or grandchildren go trick or treating? My answer is NO. What is your answer? I know we will figure out some way to celebrate Halloween, but I will be buying a lot less candy to pass out.
  • Posted on: 07/21/2020

    Can Trader Joe’s shake off its racist branding tag?

    A lot of noise about nothing. I would like to know what their Hispanic customers and their Italian customers and their Chinese customers think about them changing the name.
  • Posted on: 07/17/2020

    Should workers accept pay cuts in exchange for working remotely?

    The question that should be asked is not where they live or what hours they work. But what value do they bring? Pay for results.
  • Posted on: 07/17/2020

    Struggling retailers lay off workers and pay millions in executive bonuses

    I am only answering this question because I agree with all of the other experts that this is a dumb move. I wonder how the executives who took the bonuses justify their actions in their own minds.
  • Posted on: 07/13/2020

    Is Uber/Postmates a bigger deal for restaurant or grocery delivery?

    The post above talks about the unsustainability of the model. Restaurants and grocers do not have the margin to keep absorbing the cost, and the consumer is not going to be willing to pay for the cost of delivery. Restaurants are also beginning to understand that when consumers order through the delivery service website, the delivery service now owns that customer and not the restaurant. Either cost of delivery goes down, or the service will not exist as we know it today.
  • Posted on: 07/13/2020

    Will Boomers and Gen X keep shopping online post-pandemic?

    I don't want to admit it, but I am going to tell you that I am one of those older consumers. So talking from my perspective as a focus group of one, I have developed a new habit of going to the web and buying more stuff. Everything is now just one click away, and every time I push the buy button, I am reinforcing a new behavior. The same for all of my friends who are doing the same thing. Yes, my wife and I will return to shopping in stores, but a lot less frequently.
  • Posted on: 07/09/2020

    Dunkin’ retreats from gas stations

    I do not understand the rationale behind this move. There must be more to the decision then they are talking about. All DD locations are franchises. So what is the real reason to eliminate over 400 locations?
  • Posted on: 07/06/2020

    Will Wegmans need a post-pandemic makeover?

    Wegmans is doing what every business needs to do on a regular basis, and that is asking questions about the way they are doing things. Why are we doing things this way? Should we be doing things differently? Should we keep doing what we are doing at all? They should not only ask these questions to their customers; they should also be asking these questions to their employees and their vendors.
  • Posted on: 07/06/2020

    Walmart debuts virtual summer camp and drive-in movie programs

    I will be astonished if everyone who posts in this discussion does not either say it is an excellent or brilliant idea. What makes it so appealing is Walmart is positioning itself not as a company trying to sell something but as a company that is trying to serve the customers and communities where it does business. In their case, everywhere.
  • Posted on: 06/26/2020

    Will a smaller Macy’s be a better Macy’s?

    I like simple answers, and mine on this question is a resounding no. Why? Because they do not seem to have learned the lessons of the past. That's the key to growing in the retail business, and they appear to have forgotten that. Unless they can raise the bar when it comes to not only having the right merchandise but, more importantly, having the right people on the sales floor taking care of the customer, they are headed down the same road as a lot of other retailers.
  • Posted on: 06/25/2020

    Will expanded fresh and frozen food selection drive Target’s pickup business?

    Let me describe Target's Grocery operation in one word: boring. Yes, it is clean and organized, but walking through the grocery side of Target is just boring.
  • Posted on: 06/19/2020

    Target wants to be known as the best place to work in retail

    Higher wages and benefits do not make a company an employer of choice. It will get the applicants in the door. Now the retailer needs a system to make sure they identify and hire the best of these applicants to build a winning team. The real key though is retaining them. To do this, it is critical for a retailer to make sure it has great managers. Employees join companies -- but they leave managers.
  • Posted on: 06/18/2020

    Can a box of pancake mix be racist?

    I am old enough that I will in some ways miss them, but I am glad they are going away. We need to become a more inclusive and understanding society.
  • Posted on: 06/18/2020

    Will PPE vending kiosks attract travelers?

    I will be heading to the vending machine the next time I am traveling. Retailers everywhere should jump on the bandwagon. I like the idea of packaging related items together.

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