Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

  • Posted on: 06/23/2022

    There might soon be no one left to hire at Amazon’s warehouses

    If you don't learn from the past, history will continue to repeat itself. The same statement about running out of employees was said about Walmart 20 years ago, and yet today, Walmart can find the staff it needs to run its stores and staff its warehouses. Yes, it is still struggling to find enough truck drivers, but is tackling that problem head-on, and I am sure it will overcome the shortage. The same can be said for Amazon. Amazon is waking up to the fact that if you want to win the war for talent, you need to build the same employee focus they have built for their customers.
  • Posted on: 06/21/2022

    Are retailers and consumers misaligned on trust?

    The first step in building trust in a company is to create a trusting relationship between management and employees. If the employees don't trust management, there is no way that companies will build trust with their customers. The key to building trust with employees is management holding itself accountable, responsible, and doing what they say they will do when they will say they will do it.
  • Posted on: 06/17/2022

    Ultra-fast delivery may burn out or fade away

    The quick poll says that ultra-fast delivery is most likely to survive. But if you read the comments, they are all asking the same questions I am. How often do you need a product in 15 minutes or less, especially if you have to pay for the service? The consumer will end up paying for it one way or another. It is going away.
  • Posted on: 06/15/2022

    Should Starbucks end its open bathroom policy?

    Interestingly, we have to have this conversation at all. In today's world, you're dammed if you take a stand to protect your physical property, customers, and employees. I applaud Starbucks for being willing to bring this problem to the forefront.
  • Posted on: 06/13/2022

    Food prices are going up, up, up. Inflation is tough, tough, tough.

    Wages are up, but net earnings are now going down. For the grocery stores the pressure is going to get even greater as shoppers give up the convenience of prepared meals and go back to cooking their own meals. No more salad mixes -- they will again start buying lettuce and making their own salads. A real hit on profit margin. Good for companies like Aldi. Limit assortment, lower labor cost, and good quality.
  • Posted on: 06/07/2022

    Will automated fulfillment centers deliver big results for Walmart?

    I want to forget the customer side of the formula and focus on the employee side. This will be a win for the employees and the company. Fewer employees needed to fill orders make their jobs more valuable, equaling higher pay and greater flexibility.
  • Posted on: 05/31/2022

    Will $22 starting pay squelch unionization efforts at Apple?

    I would say that Apple's move to raise wages is not about squelching the potential of unionization and more about positioning itself as a great place to work. The key to fighting a unionization effort is more about how you manage and treat your employees than starting pay.
  • Posted on: 05/27/2022

    Can body neutrality messaging replace body positivity?

    It does not matter which phrase becomes more dominant in the marketplace. I feel that we need to quit focusing on body shape and focus on physical and mental well-being. We are becoming a country of overweight, out-of-condition people. We need to be marketing a healthy lifestyle. You can not be living a healthy lifestyle if you are 100 pounds overweight.
  • Posted on: 05/23/2022

    Do consumers want highly-personalized fridges?

    This is a great marketing move and will get some attention, but I don't see it as something that will be a big seller. The novelty will soon wear off.
  • Posted on: 05/12/2022

    Google rethinks employee reviews and promotions process

    Did Google make the right move in overhauling the review and promotion process? My answer is yes. Did they do it correctly? My answer is NO. Once or twice a year, reviews are only a method of scoring performance. They do nothing really to improve it. Recognition of both positive and negative performance needs to be immediate to make an impact and get meaningful results. If Google wants to help its employees grow, they need to implement an ongoing program of one on one conversations.
  • Posted on: 05/02/2022

    Is Hy-Vee’s highly public corporate restructuring prescient or something else?

    What if the title of the editorial ad had read, "We are getting leaner and meaner to serve our team members and our customers." If they had followed that headline with a positive list of changes, it could have been a win-win for all parties.
  • Posted on: 04/22/2022

    Will unlimited free drinks pay off for Panera?

    It starts with it all being about location, location, location. It being easy to visit a store makes it a great deal. Some customers will just drop in to pick up a beverage but most likely will buy additional items on many of those visits. The second item is making sure they keep up the quality of the offering. Third, it becomes a real value offering for the people who visit their stores because of the cost of beverages today. It's a win for Panera and a win for the customer.
  • Posted on: 04/19/2022

    States pause grocery taxes as a hedge against inflation

    Great PR move for the states that tax food. Lots of fluff, little substance.
  • Posted on: 04/13/2022

    Is resale a better fit for lululemon than other apparel brands?

    A direct appeal to the new generation of consumers who are highly motivated by environmental concerns, inflation, and sustainability. A win-win for everyone.
  • Posted on: 04/07/2022

    Solid jobs numbers mean grocers must concentrate on their workforce even more

    I just finished doing a program titled "Being a Magnetic Manager." The manager said no employee want to leave. To sum up why the title says it all, research shows that the number one reason most front-line employees leave is because of the way they are managed. If retailers want to tackle the problem, they can start by making sure they have managers that have been trained to manage at all levels in the organization and give them the tools to do their job.

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