Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

  • Posted on: 01/15/2021

    Would a effort help indy retailers compete with the online giant?

    Great idea, don't count them out and look for others to copy. In the beginning, no one thought that Craigslist would survive.
  • Posted on: 01/08/2021

    Shopify dumps Trump’s stores from its platform

    It all depends on your company values. Our company values say you do the right thing because it is the right thing to do. If you live your values, you make all of your decisions based on them. In the case of our organization, is would be to not sell or support items that try to destroy democracy.
  • Posted on: 01/05/2021

    Do retailers need to jump on the e-gift card bandwagon?

    My question is, why would retailers not jump on the gift cart wagon? Look at some of the benefits:
    1. Money in the bank without the sales of merchandise.
    2. Interest-free loan.
    3. Some cards will never be used.
    4. Bring new shoppers in to store to redeem cards.
  • Posted on: 01/05/2021

    Albertsons ditching in-house drivers to deliver online orders

    This move is in the best interest of the company and in the long run should be good for their employees. Delivering groceries is a whole different business than operating a store. The increase in liability alone is worth going to independent drivers.
  • Posted on: 12/29/2020

    Are the benefits of ghost kitchens more spectral than real?

    Ghost kitchens offer lots of benefits to all the segments of the restaurant market and are a trend that will become mainstream. Look at just some of the benefits:
    • Lower rent;
    • Lower labor costs;
    • Greater flexibility in the offering;
    • Low-cost way to try new ideas.
  • Posted on: 12/16/2020

    Are retailers facing a no-win decision in mandating vaccines for workers?

    Simple solution that will never be mandated. No one should be required to take the vaccine but if you have not had a vaccine shot and you come down with COVID, you would have to cover your own medical cost.
  • Posted on: 12/16/2020

    Should c-stores go healthy for the sake of kids?

    It is not the job of the retailer to control what people buy. If buyers want healthier options, retailers will be glad to provide them. It is not up to the retailer to tell them what to buy.
  • Posted on: 12/15/2020

    What if Barnes & Noble had produced ‘The Queen’s Gambit’?

    My first thought as I read this was way out, but as you think about it makes good sense. Just look what Hallmark has done with the Hallmark channel. It has become its own profit center.
  • Posted on: 12/08/2020

    Supplier, stuck with $85M hand sanitizer order, sues Kroger

    If the facts are as presented, Kroger would not like to see me on the jury if this case comes to trial. It will be interesting to see what happens, but I would bet on it being settled without ever going to trial. The only problem is that a lot of trust has been lost and trust is what builds strong relationships. I remember the sign that is still out there. "We're all in this together."
  • Posted on: 12/04/2020

    Will Gen Z be the ‘most disruptive generation ever’ for retail and brand marketers?

    When we talk about generational differences, you must remember two things:
    1. You market to generations;
    2. You sell, hire, and manage individuals.
    This generation will have some basic differences, but retailers need to be flexible enough to deal with different individual segments of each generation. Don't try to be everything to everybody. Yes
  • Posted on: 11/30/2020

    Amazon aims to keep holiday deliveries ‘spoiler free’

    This will be a win for Amazon and a win for the customer. All of the ideas they are implementing will not only be helpful for holiday shipping but will be very useful all year long.
  • Posted on: 11/25/2020

    Retailers show essential workers their appreciation with promotional perks

    Over promotion of recognition programs like this will dilute their impact and come off as a marketing ploy and not as true recognition for doing a great job.
  • Posted on: 11/24/2020

    To furlough or not to furlough?

    It always boils down to doing what's right. Not easy, but right. In this case, there are two major concerns and two questions that need to be answered. The first is what do we need to do to make sure the business survives. If you furlough your employees, but your business does not survive, that is a short-term fix with long-term consequences. If you can figure how to furlough your employees and keep the business alive, it is a win-win for everyone.
  • Posted on: 11/17/2020

    Will Amazon’s new online pharmacy disrupt the U.S. drugstore business?

    This is a move I am sure that both CVS and Walgreens saw coming and I am sure they will continue to take steps to protect their market share. I feel that Amazon will have difficulty duplicating the in-store experience and the ability to talk to the pharmacist.
  • Posted on: 11/11/2020

    What makes a great retail store manager?

    To sum it up in just a few words.
    1. They CARE;
    2. They hold themselves and others accountable;
    3. They don't settle for mediocrity.

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