PROFILE

Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

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  • Posted on: 10/23/2020

    Trader Joe’s and Wegmans satisfy, others falter, through the pandemic

    The answer to the question is easy. They care about their employees, they care about their customers and they attempt to do the right thing because it is the right thing to do. They have values and live by them.
  • Posted on: 10/16/2020

    Will Black Friday be the day customers buy IKEA’s environmental promise?

    Consumers are looking at Black Friday promotions. This is a great move for three reasons.
    1. It is different, and that makes it stand out;
    2. It supports a cause that IKEA's customer will support;
    3. Everyone becomes a winner.
  • Posted on: 10/15/2020

    Macy’s is turning stores dark for the holidays

    Macy's needs to turn more of its stores into dark stores since the quality of customer services in the stores it has reopened during the pandemic is so poor.
  • Posted on: 10/09/2020

    NYC startup promises 15-minute grocery delivery

    This is a race to the bottom. Why do people need to have a 15-minute grocery delivery? When is the insanity going to stop?
  • Posted on: 10/08/2020

    Can ‘boo-bags’ save Halloween?

    Boo to Boo bags. Good try, but it will not save Halloween for retailers. It will not even save Halloween for children. If possible, backyard candy hunts for people who live in a neighborhood where that is possible.
  • Posted on: 10/06/2020

    Will Levi’s Secondhand store give the brand a sustainable advantage?

    WIN, WIN, WIN. WIN. This is a win for the consumer. A win for Levi's. A win for the environment. A win for everyone.
  • Posted on: 09/28/2020

    Do consumers need beauty products delivered within an hour?

    Great marketing move. Here we are talking about it. No skin off Sephora's neck, they are charging for the service.
  • Posted on: 09/21/2020

    Can Trader Joe’s continue thriving without delivery and curbside pickup?

    Trader Joe's challenge is not that they don't deliver or don't have curbside pickup, it is the size of the store. People still want to shop TJ's but lines create a problem. Once capacity controls are gone, TJ will be back stronger than ever. Great move on their part.
  • Posted on: 09/21/2020

    Patagonia wants to ‘Vote the a**holes out’

    If you don't take some risk you will never get any reward. I personally do not agree with all of the things that Patagonia is advocating for, but I like the fact that they are taking a stand upon the things they think are important. I would shop them just because I know what they stand for.
  • Posted on: 09/16/2020

    C-stores focused on being even more convenient during the pandemic

    Great c-store operators are in a great position to come out on the winning side of the pandemic. Just look at two of the things they can offer and do.
    1. Curbside or deliver to the pump. Many stores have speakers at the pump so that customers can pull up, place an order and have it delivered to their car while they buy gasoline or just need something.
    2. The quality of c-store food has gotten better over the last five years. Now is the time to up the game even more and concentrate on the home meal replacement trend.
  • Posted on: 09/10/2020

    J.C. Penney rescued. Will it now find success and save the mall, too?

    We will look back at this deal three years from now and say it has been a slow death. The group that is buying them are great operators of malls. That does not make them great retailers. It is a new world of retailing and it is going to take a new kind of thinking.
  • Posted on: 09/08/2020

    Will Santa be bringing as many toys this holiday?

    This is going to be a great year for the toy business. Everyone is looking for something to do to make them feel good about the last 6 months. Toys and games make us all feel good.
  • Posted on: 09/08/2020

    Has COVID-19 revealed pickup’s pain points?

    The major shortcoming of curbside pickup is that it is not done correctly; it becomes a major pain for the consumer. The biggest mistake is easy to correct but hard to repair if done wrong -- that is, an incorrect order. All orders need to be check for accuracy, and the customer should NEVER need to come back because something was wrong.
  • Posted on: 09/02/2020

    Should retailers get their workers and customers out to vote?

    My advice to my retail and restaurant clients is:
    1. Do everything you can to get your employees to vote;
    2. Stay out of what you think may be a marketing opportunity. You can not win no matter what approach you take;
    3. The same thing goes for merchandising opportunity unless you can figure out how to be nonpartisan.
  • Posted on: 08/31/2020

    Will other booksellers follow Powell’s in just saying ‘no’ to Amazon?

    It is the right time to make the move. Amazon, in some ways, is like a bad addiction. It feels good in the short run, but will kill you in the long run.

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