PROFILE

Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

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  • Posted on: 12/02/2019

    Will its ‘culture of recognition’ be a game winner for Dick’s Sporting Goods?

    If Dick's can get its managers to focus on positive recognition they can hit the ball out of the park. If you take the time to think about it you will see that recognition is actually one of the motivators, if not the only one, that every manager has 100 percent control over and in most cases it costs no money. A Gallup poll showed that over 60 percent of all workers said they received no recognition at work in the last year. Isn't it also interesting that another Gallup poll shows that over 60 percent of workers are either not engaged or totally disengaged at work? In every program I do I ask attendees how many have ever received a written letter of recognition. I never get more then 10 percent of the hands to go up. When asked how long ago and where the letter is almost everyone of the people who raise their hands still have the letter and know where it is. WOW. Recognition is powerful.
  • Posted on: 11/21/2019

    Kroger brings the farm closer to the table

    This is not a new idea. Fiesta Markets did this in Houston over 25 years ago. It built a gorgeous store with a whole hydroponic garden growing vegetables. From the farm right to your table. It was a great store to visit but did not prove profitable. Once the novelty wore off it became less of a draw and too expensive to operate. My vote would be against Kroger's success. But maybe times have changed and shoppers are willing to pay the price for farm to table produce. If so, stores will have a tough time keeping up with demand.
  • Posted on: 11/20/2019

    Will a hack ruin Macy’s Christmas?

    Just another hack. They have become so common that most people just seem to ignore them and think it is a part of having to live with the internet. It does not seem to cause any real damage to the retailer who is hacked.
  • Posted on: 11/14/2019

    Shoptalk makes a statement with a conference featuring only women speakers

    Gender should never been the determining factor on who is hired either as a speaker or an employee. They are sending the wrong message.
  • Posted on: 10/22/2019

    Seven things store managers should do now to be ready for Christmas

    Four quick comments:
    1. Great list to start with.
    2. This should be happening every day all year long.
    3. Only allow A-level players on your team.
    4. It is not about selling every customer. It is about servicing every customer. (TAKE CARE OF THE CUSTOMER.)
  • Posted on: 10/17/2019

    Will debt-free college make Chipotle the place to work in the restaurant biz?

    This is a great move in the right direction. It can become a great retention tool for employees who have a need and a want to grow. It will not replace great management but it will get employees who may not be totally happy with the job to stay for the benefit. One suggestion I would make to management if they are taking the time to look at these comments is, don't limit the tuition reimbursement to business degrees. Make it available to any degree a person wants to pursue. A lot of great employees don't have or want business degrees. But they are still great employees and many of them would make great managers.
  • Posted on: 10/16/2019

    Does Target need to address its associate morale problem?

    For once the answer to this question is simple. Learn from the competition -- COSTCO.
  • Posted on: 10/15/2019

    Why are grocers still missing the mark with small food brands?

    It all comes down to bandwidth. How much shelf space do you have and what products and brands produce the greatest return?
  • Posted on: 10/15/2019

    Will customers give Walmart the keys to their homes?

    I don't think that it matters whether it is successful or not. This is a real chance to learn more about what the customer really wants in the way of time savings and convenience, and what they are willing to pay for. Walmart is not dumb and is making all kinds of moves to make sure the person who has access to your house had been thoroughly screened. I would bet the screening is much better then that done by most house cleaning services.
  • Posted on: 10/14/2019

    Will Best Buy wrap up Black Friday sales with a price match guarantee in October?

    A winning move. All of the sudden I feel a lot better about buying a TV or other electronic item in October and I don't even have to keep looking for the lowest price. Even if it goes on sale and I don't see the ad, they are going to send me a refund voucher. Wow.
  • Posted on: 10/07/2019

    Best Buy makes a big bet on health tech

    For the two questions asked at the beginning of the discussion concerning growth potential and competition, the answers are simple. Yes, Best Buy is well positioned and possibly better positioned to be a major player in the providing of technology related services to seniors. In regard to competition, I would not worry about it. At this point, I would be inviting it into the market to help educate the buyer.
  • Posted on: 10/04/2019

    Should companies have to pay you to use your personal data?

    Something I feel every politician is going to agree on for once. Maybe we can get something done in Washington. The problem is that the conditions that companies put on using their products or services require a lot of information about you or allowing them to track a lot of what you do on the web and if you don't give them permission you can not use the service.
  • Posted on: 10/04/2019

    Is Walmart on the right track with new healthcare pilot programs?

    All I can say is great moves. Provides better care, lower cost, and give the employee a feeling that Walmart cares. I think that employees that have these benefits will be less likely to leave or will be asking other companies what they do to compare.
  • Posted on: 09/24/2019

    Two hot trends, personalization and frictionless retailing, are at odds with each other

    The key point is that you want personalization from the shopper standpoint. Which is all the retailer should really be concerned with. It does not rely on automation, it relies on people. Yes give your employees the tools they need and keep the right merchandise on the shelves. But personalization is not the last mile, it is the last inch. It is the interaction that the customer has with the employee that determines the real level of personalization.
  • Posted on: 09/09/2019

    Glossier poaches Amazon exec to drive growth

    As a side note to the discussion, the title of the article is what should catch everyone's attention. It is the word POACH, It did not say hire, recruit, or even attract. The message to all retailers is, if you are looking for top talent at all levels from front-line to senior executive, be aggressive and start poaching.

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