PROFILE

Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

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  • Posted on: 11/15/2022

    What does it take to build a positive corporate culture?

    Interestingly, the article talks about purpose, but as you have stated in the discussion question, purpose is just another word for culture. There is only one pillar when it comes to building a positive workplace. It all revolves around practicing the law of reciprocity. A culture that helps employees get what they want and that differs by employees. If you do, these employees will help the organization get what it wants.
  • Posted on: 11/11/2022

    How can meetings be made more effective?

    Yes in most organizations there are too many meetings. This post has a lot of great suggestions, such as one, reducing the number of meetings and two, making them shorter. Key to having effective meetings is that all meetings must have an ending time and a written agenda.
  • Posted on: 10/31/2022

    Walgreens is ditching task-based performance metrics for pharmacists

    What you inspect is what you get. If Walgreens is looking at the time to fill, then task-based metrics are the way to go. If you use task-based measures, you must ensure you give all the workers the tools they need. But all you will get is the completed task. This does not bode well for customer service and relations and tends to drive turnover. So if Walgreens is looking for better customer relations and lower staff turnover, ditching these metrics is the way to go. Pharmacists did not become pharmacists just to put pills in bottles.
  • Posted on: 10/19/2022

    Can Amazon afford to keep churning through its frontline workers?

    Simple answer: no, Amazon can not afford to keep churning workers. One, you will run out of workers. Two, the cost of turnover is outrageous. Simple solution: create a more stress-free work environment. Easy to say, hard to do.
  • Posted on: 09/27/2022

    Is the customer really the most important thing in retail?

    I will try and make this simple. YES, customers first -- as long as management looks at employees as their number one customer.
  • Posted on: 09/26/2022

    Is ‘productivity paranoia’ from remote working solvable?

    One very simple question: if you can't trust them why did you hire them?
  • Posted on: 09/13/2022

    Shoplifters force Wegmans to pull the plug on its self-scanning app

    Unless we have some major technological breakthrough, I see no future in retailing for self-scanning. Even with all the screening retailers do, we know that over 25 percent of employees are hardcore thieves. Who are always looking for ways to steal. If this is true about employees, what does that say about customers who have not been screened and given the combination to the safe with no security measures in place?
  • Posted on: 09/13/2022

    Should store associates handle customer service chats?

    Why not reverse the thinking and move call center employees to the store where the customer actually walks in to buy something? This could lead to better coverage, better training, and better utilization of staff.
  • Posted on: 09/09/2022

    Is ‘shrinkflation’ a better option than charging higher prices at retail?

    "Since the consumer is dumb, the best thing the manufacturer and the retailer can do is practice shrinkflation." That is what the marketplace is saying by implementing shrinkflation. I think a better practice is for retailers to just post a sign saying we have kept the retail price of the coffee you are buying, but instead of selling you 16oz. for $8, we are now going to sell you 14oz. for the same $8 because we know you are not smart enough to see what is happening.
  • Posted on: 08/29/2022

    Should retail worry about the ‘quiet quitting’ trend?

    Not just retailers but every business needs to worry about employees who are just doing what needs to be done to keep their job. But the question is, why should one do more than what you get paid for? A couple of key points.
    1. Employers do not get what they expect. They get what they are willing to accept.
    2. Why should an employee do more than expected?
    3. It is not about engagement. It is about reciprocity. Helping others get what they want so they will help you get what you want.
    4. In most cases all an employee gets for going above and beyond is not positive recognition, but more work.
  • Posted on: 08/25/2022

    Can pay raises and stock awards change GameStop’s trajectory?

    I would have loved to have been the first to comment on the new initiative by GameStop. Someone at GameStop needs to go back to school and study Maslow's hierarchy of needs and understand that for most people, money is not a key motivator, but lack of money is a key de-motivator. Pay raises and stock options will be a quick short-term fix but, in the long run will not be lasting. If GameStop wants to raise the bar and attract great employees and customers, they need to be the place these people want to work and shop. They need to build on the name. It should say GameStop, let's have some fun, tie that in with great pay and opportunity, and they will have a winning strategy.
  • Posted on: 08/10/2022

    Are negative personality traits prevalent on selling floors?

    Applying this study to the retail floor is a waste of time and energy. Yes, different people and personalities need to be managed differently. But why would you not hire people driven to be successful and learn to manage them? Great managers learn to manage employees the way the employee wants and needs to be managed.
  • Posted on: 08/08/2022

    Walmart goes tiny to reach nature-loving vacationers

    The marketing and branding opportunities make this a winner for both Walmart and Getaway and on top of that the consumer winnings. Who could ask for a better strategy?
  • Posted on: 08/05/2022

    Will refurbished products deliver ‘good as new’ results for Walmart?

    Great move, great timing. For Walmart and the customer. This move is taking advantage of the perfect storm, with rising inflation and environmental concerns -- a winning proposition for both Walmart and the consumer.
  • Posted on: 07/29/2022

    Should ‘best before’ and ‘use by’ dates be reimagined to reduce waste?

    Dates on meat and dairy products seem to be very realistic. When it comes to fruit and vegetables, sell-by dates should be all that is needed. Let's assume that consumers are not stupid and can tell when the produce they have bought has gone bad. If not, we have a bigger problem in the country.

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