Mel Kleiman

President, Humetrics

Certified Speaking Professional Mel Kleiman is North America’s leading authority on how best to recruit, select, and retain top-quality, hourly employees and their managers.

A renowned consultant, speaker, author, business owner, and trainer for over 30 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.

A demonstrated leader in HR thought, Mel has authored numerous research studies and white papers. His articles have appeared in dozens of trade and professional journals. Mel’s books include the bestselling Hire Tough, Manage Easy; as well as 267 Hire Tough Interview Questions; 180 Ways to Build a Magnetic Culture; Recruit Smarter, Not Harder; and So, You Got the Job…..Now What?

Mel earned the prestigious National Speakers Association Certified Speaking Professional designation in 1996 and is a member of the Society for Human Resource Management.

Other Links from Mel Kleiman:

Kleiman HR Exchange Blog

  • Posted on: 03/26/2020

    Should retail associates be treated like frontline health responders?

    Yes, front line employees in many occupation deserve special protection and compensation. But they are not the same as first responders. Let's not diminish what first responders and health care workers do by putting everyone in the same class as they are.
  • Posted on: 03/25/2020

    Sam’s Club rolls out concierge service and H-E-B does a Favor for seniors

    Let me start by admitting I am a senior and have taken advantage of senior shopping hours. They are great -- and they are horrible. They are great for less traffic. They fail when it comes to keeping people apart. All the seniors are lined up to get into the store. They are checking ID to make sure they are seniors, this slows down the line. I also found interesting that my local HEB has a line or lots of traffic and the smaller independent is not crowded.
  • Posted on: 03/24/2020

    What’s the right messaging amid the coronavirus outbreak?

    The message should be simple. QUIT selling and start carrying. We are all in this together, so let's work together.
  • Posted on: 03/24/2020

    The coronavirus will accelerate retail’s ‘collapse of the middle’

    Let's look at the new model that retail is going to have to adopt to not only to survive but to come out one of the winners. That is one that has been playing out for the last 15 years. Summed up in one word: AGILITY. It will not be the big who eat the small or the fast who eat the slow, but the focused and the flexible who eat the unfocused and the unflexible.
  • Posted on: 03/23/2020

    How will I pay my employees next month?

    The list is a good one with some great suggestions. Here is one that most people will not like but if you want your business to survive, you are going to be making some tough decisions. One of the toughest decisions will be about payroll. It is a controllable expense and needs to be looked at that way. So the question is, which of your employees is essential and which ones are not? Make the call and take the actions you need to to survive. That way you will be able to provide for the employees you do keep and have jobs to offer once things get better. For those that survive, things will get better.
  • Posted on: 03/23/2020

    Costco is refusing returns on hoarded items

    As commentator number 33. I don't think I really have anything to add, accept to applaud Costco for the action they are taking.
  • Posted on: 03/19/2020

    Food retailers go on a hiring spree as coronavirus numbers grow

    Just 3 quick suggestions:
    1. Hold pre-shift huddles.
    2. Make sure and have one-on-one conversations with all your employees at least every other day.
    3. Get rid of the titles such as manager, supervisor, and foremen. Everyone becomes a team leader. Change the title and you will change the behavior.
  • Posted on: 03/18/2020

    Michigan AG accuses Menard’s of price gouging

    This one will not go away. This is not a marketing blunder. It is a marketing nightmare. Ask yourself: would you go shop Menard's after you read the story?
  • Posted on: 03/10/2020

    What’s blocking gender pay equity?

    Retailers will continue to pay less to any group that they can. It is a low profit margin business and the number one variable expense they have control over is labor. The only reason there is a gender pay gap is because they can get away with it. This is changing since women and minorities are gaining more career opportunities.
  • Posted on: 02/24/2020

    IKEA tests the value of time as a sales incentive

    I love the thinking and appreciate that they are considering the value of my time. I would like to change the game a little bit and look at the use of my time differently. The number one complaint of retail customers is about the time they spend in the checkout line. So here is my suggestion. Don't pay me for my travel time and make me show you my Google map. Just pay me for the time I have to spend in the checkout line over x minutes. That would be a winner.
  • Posted on: 02/10/2020

    H-E-B gives $100 bills to all its employees for top grocer ranking

    I note all the great comment about what H-E-B did. The one thing that makes it different and gave them real bang for the buck. Note this was not $100.00 added to a pay check. This was $100.00 given in cash. This was actually $100.00 that was totally unexpected. All I can say is something I'm sure most of their team members said: WOW!
  • Posted on: 02/04/2020

    Can luxury retail attract a new generation of shoppers?

    Lets make it simple. All thing being equal customers like doing business with people they like. When things are not equal customers still like doing business with people they like. To deal with the new generation at the luxury level it is going to take an exceptional customer experience.
  • Posted on: 01/13/2020

    Walmart U.S. CEO: Good retail jobs are much more than good pay

    Fortune Magazine reported that the average retailer makes less then $7,000.pp net profit per employee. With turnover estimated to cost over $3,500.00 per employee the best way to increase profits is to reduce turnover. That puts dollars saved directly to the bottom line.
  • Posted on: 01/08/2020

    Can casinos save the mall?

    This is going to be a win/lose proposition. On the win side we have new jobs, new,traffic for the malls, more retail operations that will survive, and a new tax base. On the losing side we have the potential for a higher crime rate, addiction problems, and the fact that the people who lose the most at gambling are the ones who can afford it least (a hidden tax).
  • Posted on: 01/07/2020

    Group says Amazon wants workers to keep quiet on its climate change strategy

    A company or an individual will never learn how to change for the better when people just tell me what I want to hear and what they are doing right. When we listen and talk to people who look at things differently we can learn and grow. Yes companies need policy on what employees can do. But to stifle conversation about what might make them better is a mistake.

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