PROFILE

Roland Gossage

CEO, GroupBy

Roland leads the overall vision, strategy, operations, and development of GroupBy to create a fundamentally better experience for eCommerce shoppers. Roland is a seasoned professional with over 20 years of experience in sales, marketing, services, operations, and development in the enterprise software industry. His previous roles included Endeca, Cognos, Hummingbird Communications, and Pure Data. Prior to his career in software, Roland was a member in the Royal Canadian Armored Corps.

To learn more, visit: groupbyinc.com

Roland leads the overall vision, strategy, operations, and development of GroupBy to create a fundamentally better experience for eCommerce shoppers. Roland is a seasoned professional with over 20 years of experience in sales, marketing, services, operations, and development in the enterprise software industry. His previous roles included Endeca, Cognos, Hummingbird Communications, and Pure Data. Prior to his career in software, Roland was a member in the Royal Canadian Armored Corps.
  • VIEW ARTICLES
  • VIEW COMMENTS
  • Posted on: 11/09/2022

    Can Disney marry streaming and shopping?

    Meeting people in the moment is a great way to bring e-commerce to the fandoms and nostalgia they're tuning into. It's personalized to the movie/show they're watching and provides the sense of instant gratification consumers are looking for when they shop. The key for Disney will be building on the marriage of streaming and e-commerce tech to also provide the checkout and delivery customers are looking for.
  • Posted on: 10/31/2022

    Are backorders costing retailers sales and profits?

    With ongoing disruptions to the supply chain retailers are certainly still feeling the impact, especially headed into the holiday season. We’re going to see both product shortages and an excess of inventory. It’s important that retailers make it so the user journey isn’t broken because of inventory issues. Inventory accuracy is increasingly a challenge so it’s important that, when customers go to check out their online cart, the technology is able to confirm the products in their cart are actually in stock. This includes utilizing RFID technology in-store to accurately represent what is available for BOPIS and ship-from-store options.
  • Posted on: 10/28/2022

    The new boss is the same as the old boss at Bed Bath & Beyond

    Bed, Bath & Beyond continues to weather quickly changing consumer expectations. This news is another example of the ongoing behind-the-scenes efforts they're making to meet those demands, which also includes investments in technology to help drive the customer experience. I look forward to seeing what the next few months bring for the company.
  • Posted on: 10/24/2022

    Big retailers say they need more tech to deliver better customer experiences

    To be successful in today’s environment, headless applications powered by AI are critical to achieving a robust connected commerce strategy. Headless applications scale as companies grow and tech stacks change compared to legacy solutions that take longer and require more manipulation. Too many big retailers depend on legacy technology with inadequate functionality that requires human tooling. The limited automation from these antiquated solutions is costly in time and requires dedicated staff who can keep up with back-end needs.
  • Posted on: 09/19/2022

    Will upgraded virtual try-on tech get more Walmart shoppers to say yes to the dress?

    In today’s digital-first era, investing in technology focused on creating a more personalized customer experience can give retailers a competitive edge. Enhancing the purchase experience for consumers to see how a clothing item looks on them prior to purchase can improve customer loyalty, reduce returns and increase revenue.
  • Posted on: 08/29/2022

    Is Barnes & Noble’s updated buying policy good or bad for book discovery?

    There’s a fine balance between pushing newer books and authors and taking into account what consumers are looking for. Giving individual stores more control allows them to adjust inventory based on their customers’ preferences. Today’s consumers want personalized and frictionless shopping experiences, which is difficult from the macro level. It’s critical to use location-specific data to optimize product discovery in each individual store.
  • Posted on: 08/09/2022

    Comic-Con can teach retailers a lot about curation

    Personalized and consistent experiences tailored to Comic-Con attendees across all customer touchpoints is the key to creating engaging experiences and a supportive community-like feeling. Effective product curation is based on the quality of the products being presented versus a plethora of product choices. Personalized product curation that is tailored to a specific event like Comic-Con combined with a superb online search and recommendations experience will boost engagement and conversions. Product discovery solutions that are powered by advanced machine learning models elevate the product curation experience to serve up hyper-personalized results tailored to each individual shopper.
  • Posted on: 07/29/2022

    Best Buy offers a new way to shop with its first-ever digital-first small box store

    Today consumers expect options. Brands must make sure they’re innovating and adopting new practices that ultimately provide customers convenience. It’s critical to remove as much friction for the customer as possible by meeting them where and how they want to shop. Best Buy is setting a good example by thinking about how to make the digital shopping experience a tangible one for consumers.
  • Posted on: 07/14/2022

    When did Walgreens’ associates become the contraceptive police?

    In this case if it were against the associate's religion, just working at a retailer that promotes, makes available or sells these products would also be against his religion. I think screening potential employees by asking if they are OK transacting all the products that Walgreens sells is a fair interview question. It's doesn't matter why the candidate answers no, but being willing to sell everything the retailer sells should be a prerequisite of employment.
  • Posted on: 06/28/2022

    Do mental illness and retail entrepreneurship go hand-in-hand?

    I think you have to be a little crazy to build or even lead a company. I would agree with this article that entrepreneurs do have a higher rate of mental health issues. Again, it not all, just a higher rate. Does that allow you to always do some things better, maybe, but it can also go the other way.
  • Posted on: 06/27/2022

    Are outsized private label gains in grocery a foregone conclusion?

    Many of these private label products are made by the big name labels. So you are getting the exact same product at a cheaper price. With inflation and a potential recession I think they will be big winner for sure.
  • Posted on: 06/27/2022

    Kellogg thinks it makes more sense apart than together

    These moves to me always seem to look at short-term gains and often don't look at the hidden cost of being separate. Shared services and buy power vs focus, multiples and share price. Time will tell.
  • Posted on: 06/27/2022

    Are mall shoppers hungry for in-stock data?

    Many retailer now allow you to shop by store on their sites and apps and this is a logical extension. The important aspect of this will be near real-time inventory and alerts which in my mind will be the biggest hurdle. If it tells me that it is there, and I get there and it is not, it will have the opposite effect. Also, for locations that have poor in-stock inventory they will also drive traffic away.
  • Posted on: 06/17/2022

    Does Amazon need a great Prime Day now more than ever?

    There is a definite slowdown in online commerce as we get to a post pandemic state. Amazon is not immune to this as well and needs to make moves to counterbalance this with a strong Prime Day this year. The other retailers need to also follow suit to bring customers back to online as stores reopen and other options like travel and leisure take back wallet share.
  • Posted on: 06/17/2022

    Ultra-fast delivery may burn out or fade away

    The business models these companies followed didn't really work from the start. The actual cost of running a quick commerce service and competing with the business that already offers two- or same-day delivery just doesn't make sense for the majority of items people need. Consumers will only use it if it is around the same cost of these other established services/businesses but the cost model doesn't support it.

Contact Roland

Name(Required)

  • Apply to be a BrainTrust Panelist

  • Please briefly describe your qualifications — specifically, your expertise and experience in the retail industry.
  • By submitting this form, I give you permission to forward my contact information to designated members of the RetailWire staff.

    See RetailWire's privacy policy for more information about what data we collect and how it is used.