Author

  • Shannon Flanagan

    I have been retailing it since college. I've partnered with hyper-growth companies to Fortune 500 companies driving strategic transformations. I started in stores and merchandising. My roles have included strategy, operations, people, technology, marketing, sales and consulting. I now lead Retail & Consumer Goods for Talkdesk, an end to end customer service platform. In my current role, I love that I get to tackle one of things in this world I have no zen about - bad customer service! I'm particularly passionate about creating happy path experiences for customers and employees. I love that retail is never boring and not gonna lie I'm a total retail geek! I also have launched a community for Retail Women in Tech. We may be relatively well represented in leadership roles in core retail functions but not in brand IT orgs, solution providers and consulting. Let's unlock the talent that exists to change the industry!

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