Are AI-Driven Chatbots Only Frustrating the Online Shopper Journey?
AI-powered chatbots were seen as the most disruptive AI application causing friction in online shopping experiences, according to a recent survey of 1,000 U.K. ...
Can Same-Day Delivery Overcome Its Costs and Complexities?
A survey from UPS-owned Roadie finds retailers still seeking to determine whether the sender or customer should cover the costs of same-day delivery. What path ...
Should Rack Be Nordstrom’s Growth Engine?
Nordstrom plans to accelerate store openings at its Rack off-price concept following a strong recovery in sales in the holiday quarter. Does it make sense for N...
Are ‘Underemployed’ College Grads an Opportunity for Retail?
A new study found that 52% of college graduates end up "underemployed" within a year of graduation. Can retailers capitalize more on the seemingly greater amoun...
Which Are the Best Cities for Shopping?
A recent analysis by StorageCafe identified Miami-Fort Lauderdale-West Palm Beach as the top metro destination for “retail therapy” in the U.S. Which cities...
Target Leans Into Same-Day Delivery in Paid Membership Launch
Following the playbook of Amazon and Walmart, Target has launched its first paid membership program. Does Target Circle 360 offer enough appeal to compete again...
Do National Brands Have a Bigger Private Label Opportunity?
A university study concluded that national brands stand to benefit from producing more private labels for grocers, although doing so brings “complex trade-off...
Should Proposing Cereal for Dinner Have Caused an Uproar?
Kellogg's CEO Gary Pilnick was ridiculed across social media after suggesting families should eat cereal for dinner to combat inflation-spiked food prices. Does...
Will Warehouse Construction Opposition Upend Online’s Growth?
More local governments are restricting or outright banning new warehouses that may be required to support the next stage of e-commerce growth. Do local communit...
Should Retailers Tone Down Political Discussions at Work?
In recent years, an increasingly polarized electorate has been escalating political tensions in the workplace that only promise to intensify in the coming month...
Macy’s Shifts to ‘A Bold New Chapter’
Macy's has announced a new turnaround plan that calls for the closing 150 of its traditional department stores while ramping up the expansion of smaller-format ...
Walmart Offers Vendors a Slight Break on Delivery Thresholds
Walmart is slightly reducing its requirements for on-time and in-full (OTIF) shipments from suppliers after tightening them in 2020 due to the supply chain disr...
Why Is Online Cart Abandonment So Stubbornly High?
Online cart abandonment has been climbing steadily since 2014, reaching 70% in 2023 for the first time since 2013. Why are rates still so high?...
Will Marc Lore’s Ghost Kitchen Concept Work Inside Walmart?
Wonder Group, the ghost kitchen food hall founded by Jet.com founder Marc Lore, is opening a 750-square-foot location inside Walmart. Does Wonder's “Fast Fine...
Will Home Depot See a Housing Recovery in 2024?
Home Depot reported that same-store sales declined 3.2% in 2023 amid a slowdown in the housing market. How confident are you that the housing market and home-re...
What’s the Recipe for Total Wine’s Success?
Total Wine & More recently became the largest alcohol retailer in the U.S., surpassing Costco. What factors are most responsible for its rise to the top?...
Is Self-Gifting a Year-Round Trend?
Beyond the holiday season, self-gifting is becoming more common around Valentine’s Day as well as many other times of the year. What is driving this trend?...
Should Target Be Limiting Self-Checkout Hours?
Target is limiting access to self-checkout terminals in some locations as part of efforts to reduce shrink while directing more customers to cashiered terminals...
Does Walmart Need Vizio and a Connected TV Platform?
Walmart is reportedly in talks to acquire smart television manufacturer Vizio for more than $2 billion. Does this deal make sense?...
Are Student-Athletes Ideal for Brand Ambassadorships?
Over two years since a Supreme Court ruling paved the way for college and high school athletes to profit off their name, image, and likeness (NIL), retailers co...