Retail News

Consumers Prefer Human Interaction

The New York Times (free reg. required) 10/07/2007

According to JupiterResearch, consumers prefer speaking on the phone to a person rather than email or texting when it comes to resolving customer service issues.

MORE ON THIS STORY...

MORE RETAIL NEWS HEADLINES...

Discussions
Check out RetailWire's Engaging Online Discussions Featuring Our Exclusive Braintrust!