Are new payment technologies DOA?
Through a special arrangement, what follows is an excerpt of an article from FierceRetail, an e-newsletter and website covering the latest retail technology news and analysis.
Apple Pay is dead on arrival. Samsung Pay is delayed. CurrentC won’t even get that far. EMV has negative ROI. Those are just a few of the story lines of the past few weeks. All seem to ignore one important point: this is very new stuff.
When I saw a headline in Forbes — "Why is almost no one using Apple Pay?" — I actually yelled at the computer screen. "Almost no one" is using Apple Pay because it is still being rolled out, it’s only available for the latest iPhones and a good number of those new iPhone users probably aren’t interested in it — yet. A big part of the problem is Apple’s own hype machine, which is promoting the vast number of retailers who will soon be accepting Apple Pay. The ranks are growing, but probably not as fast as they predict.
The postponement of Samsung Pay’s release is even more of a nonissue. Who is to blame them for wanting to get it right, especially with looming competition from Google’s Android Pay? And then what about CurrentC, backed by Walmart and other big retailers? Who knows? Let’s wait and see.
There are questions of how these competing systems will coexist. It would seem that, before Apple Pay can gain traction, there will need to be a payment system on the Android side of the fence, as Android represents more users. The question of fees is never going away.
Source: Apple Pay/VISA video
Finally, there’s EMV not returning an investment said to be $35 billion for the retail industry, as IHL reported recently. I’m not sure we can put a price on a technology that has proven to rein in fraud. Reasonably, many retailers are urging the card issuers to go with chip-and-PIN rather than chip-and-signature because it provides even great security.
Also, it’s imperative to give the U.S. retail industry more time to implement it by pushing back the fraud liability shift deadline. Pointing fingers about the lack of readiness is irrelevant — let’s get it done and get it done right.
It comes down to the old adage, "The customer is always right," and retailers’ customers want more payment options that are also more secure. The payment industry’s customers — the retailers — want chip-and-PIN, as well as a little while longer to transition to EMV. The track record of those who ignore their customers’ preferences is not a pretty one.
- New payment technologies are DOA? Not so fast – Fierce Retail
- Why Is Almost No One Using Apple Pay? – Forbes
- Banks’ rush to embrace Apple Pay resulted in fraud: ‘NY Times’ – Fierce Retail
- EMV is $35B ‘money pit’ for retailers – Fierce Retail
- The importance of pushing back the EMV fraud liability shift deadline – Fierce Retail
- Customers want payment options; many retailers reluctant to invest – Fierce Retail
Should there be concerns about the snags that have affected emerging payment technologies? What new or continuing hurdles do you expect these technologies will face going forward?