November 18, 2015

Cracking the confidence code

In the pursuit of leadership positions within the retail industry, one of the greatest barriers for women is our reticence to raise our hands, ask for what we want and be noticed. This lack of confidence makes women seem less comfortable with risk-taking and decisiveness, both of which are critical competencies for senior leaders.

Right now many people are asking why women have a crisis of confidence. My reply is that it’s not as important for a woman in the workforce today to crack the code or to know "why" she lacks confidence; it’s much more critical to provide her with the tools to course correct.

There are many opportunities for us to help change this. But for the woman in the workforce today, a better use of her time is to start to connect her "competence to her confidence" and to turn on her own power switch.

Working hard and being smart are table stakes. It’s not enough to keep doing what you are doing and hoping that someone will notice you. We have to be seen as more than someone who produces results. We must be seen as powerful and with potential to do more. The Center for Talent Integration did a fantastic study on the elements of "executive presence," an often-used term with a meaning very few truly understand. In talent management discussions you will hear executive leaders say that a woman leader needs to improve her executive presence. Yet this is rarely discussed in performance reviews or feedback with direct reports.

Grace Killelea

Grace Killelea

The study highlights that many senior executives associate executive presence with "gravitas," or how we handle ourselves in every type of situation — good and bad. According to the study, at the heart of gravitas is confidence; the ability to "stand over your own power." A woman who can stand her ground in the face of disagreement is considered confident.

Another skill of a confident leader is speaking up and not always waiting one’s turn. In her TED Talk, Sheryl Sandberg, COO, Facebook, discussed how women in a group will hold up their hand to ask a question while a man will just make his comments, illustrating how this can be seen as less confident and less powerful. She admitted to being surprised herself when she didn’t call on the women who had their hands raised but acknowledged the men who just spoke up.

Confidence can be learned and, while it is being learned, can be displayed. We can reprogram ourselves to show up differently almost immediately. Having the awareness that competence and confidence need to be connected really can shift how women are perceived in the workforce.

Grace Killelea is founder and CEO of Half The Sky Leadership Institute, a program that develops high potential women and builds critical leadership skills. She is a former Fortune 50 company SVP of Talent, a skilled executive coach and sought after keynote speaker. Killelea is also author of the highly anticipated title, "The Confidence Effect: Every Woman’s Guide to the Attitude That Attracts Success." Connect with her on the eeb at www.thegkcgroup.com and www.halftheskyleadership.com, on Twitter @ GraceKillelea and on Facebook at www.facebook.com/GraceKillelea.

Discussion Questions

In the retail industry, is confidence among women equated with competence? What qualities are most important for women to advance within retail organizations? Are the qualities for advancement the same for both men and women working for a retail employer?

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Mel Kleiman
Mel Kleiman

Not just in the retail industry but in all industries confidence equates to competence.

Being seen as more confident in our society means taking a stand and voicing it. Not just sitting back and giving an opinion.

Ben Ball
Ben Ball

“…is confidence [among women] equated with competence?”

Certainly it is — for both men and women and in all industries — not just retailing. There is something to the quality we call “presence.” There are people who can stand in front of a room and talk and no one notices they are there. And there are people who cannot enter a room and sit silently in the back without everyone knowing they are there. And I’m not talking about titles or position power.

I think the question Ms. Killelea’s advice raises, however, is how to generate that presence without resorting to braggadocio. Simply standing up and speaking loudly without raising your hand will not generate the desired result.

Ralph Jacobson
Ralph Jacobson

Confidence is critical in every aspect of life. We shouldn’t question its impact, especially in retail. Shoppers want to shop where there is a solid foundation of what the merchant is offering. Confident product positioning, confident store and online execution and confident leadership all contribute to the brand value of the retailer. Whether female or male, this concept applies equally.

Frank Beurskens
Frank Beurskens

This discussion suggests only extroverted, high-animus women can succeed, or in topological terms only ESTJs have a place in leadership. The insecure “executive” may need to show confidence by interrupting others but confident leaders need not hold up their hand to “display” their confidence — true internal confidence is felt by others.

Mark Burr
Mark Burr

I’m not sure that there are separate, or necessarily differentiating qualities for a leader between men and women. Although just speaking without raising your hand is a bit simplistic to be sure.

Ben Ball sure has it right that braggadocio isn’t going to do it either.

Think of the qualities that you admire in a leader. Are they really different for a male or female? I strongly believe not. Are there organizations that do not interpret them equally? I’m quite sure it is possible.

Let’s boil it down to reality. Because there is a study, likely with an intended outcome and those that believe there are hindrances, then there is a “perception.” It is also possible that to advance a cause, the perception must continue regardless of its reality.

When I look over the leaders that I have worked with — great or weak, terrific or terrible, I believe the characteristics that define them either way would be the same on both sides of the balance sheet, irrespective of gender. The best thing we could do is look at both sides of the sheet of pros and cons and not put a sex/gender to it, because they are simply desirable or non-desirable characteristic of leadership.

BrainTrust

"Not just in the retail industry but in all industries confidence equates to competence. Being seen as more confident in our society means taking a stand and voicing it. Not just sitting back and giving an opinion."
Avatar of Mel Kleiman

Mel Kleiman

President, Humetrics


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