Malls Are Getting Mauled

Aug 04, 2003

By George Anderson  

Reuters reported on Friday that consumer purchases in stores located within
malls are half of what they were in 1995.   Mall stores represent 19 percent
of retail sales in 2002 compared to 38 percent in 1995.  

Craig Johnson, president of Customer Growth Partners, a consulting firm, said,
“Consumers today have neither the time nor the patience to battle the parking
space, teen-age crowd and in-store navigation hassles so typical of traditional
malls and department stores.”   Mr. Johnson called department stores, “dinosaurs,
as out of step with today’s consumers as rotary-dial telephones and vinyl record

Moderator’s Comment: Is the shopping mall concept out
of touch with today’s consumer?

If yes, what needs to be done to change that? Malls have
their place. It is online.
Anderson – Moderator

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