PROFILE

George Anderson

Editor-in-Chief, RetailWire
George Anderson has extensive executive-level experience in editorial, marketing and sales in the advertising, retail/wholesale and print, video and digital media industries. Mr. Anderson has served as the editorial voice of RetailWire since the site's founding in 2002 and has been interviewed by a wide variety of media outlets including the Charlotte Observer, Providence Journal, MarketWatch, NPR, Wall Street Journal Radio and others. Previously, Mr. Anderson served as president and creative director of the IdeaBeat Creative division of IdeaBeat.com. His duties included creating Online Profit Guides and Company Spotlights recognized as "Best of the Net" by About.com for a blue-chip list of consumer goods manufacturers and technology companies. Before joining IdeaBeat, Mr. Anderson created a successful sales and marketing communications and custom publishing company called Not Your Average Agency. Mr. Anderson's experience includes eight years with Progressive Grocer Associates/Maclean Hunter Media, where he held a variety of marketing services and sales management roles. His assignments included work in the company's four divisions including Progressive Grocer, Frozen Food Age, Retail Technology, and Retail Insights (Supermarket Insights and Convenience Store Insights video division.) For editorial inquiries, please contact George at: RetailWire 116 South Union Avenue Cranford, NJ 07016 908-325-2499
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  • Posted on: 11/21/2022

    Will cracking down on serial returners solve retailers’ return problem?

    What happens when "serial returners" also turn out to be the retailer's best customers? A lack of size standardization in apparel, for example, is largely to blame for bracketing and returns. The fix is needed on the manufacturer and retailer ends.
  • Posted on: 11/11/2022

    Is Trader Joe’s success formula becoming obsolete?

    Trader Joe's rationale has been that it offers the lowest price possible to customers on a day-in and day-out basis and that added expenses such as loyalty programs will only drive prices up. The company counts on developing true loyalty with its customers, in the human sense, by offering products they value and backing them up with a no questions asked and no receipt required guarantee. It also excels at hiring people who are true brand ambassadors who customers value for their knowledge and willingness to help. If there was ever a retailer that didn't need a loyalty program - Trader Joe's is it. The only real pain point for Trader Joe's customers is the chain's parking lots. There is a method to the madness there, as well. Crowded stores suggest that it isn't being hurt too badly.
  • Posted on: 10/26/2022

    Are backorders costing retailers sales and profits?

    An unnamed major U.S. clothing retailer was the source of the study's data.
  • Posted on: 10/14/2022

    Kroger and Albertsons are merging

    The National Grocers Association issued the following statement concerning the merger announcement: "A merger of the nation’s top two grocery chains should raise serious questions about a single supermarket giant gaining unprecedented dominance over the nation’s food supply chain," said Greg Ferrara, NGA president and CEO. "A merger would not only put smaller competitors at an unfair disadvantage, but also increase anticompetitive buyer power over grocery suppliers, which ultimately would harm consumers. It is our expectation that this deal will receive rigorous scrutiny from federal antitrust enforcers."
  • Posted on: 10/05/2022

    GoodwillFinds.com gives shoppers more reasons to feel good about buying secondhand

    Nicole Morrison, director of marketing and communications for Goodwill of Orange County, told RetailWire via email today that another site, ShopGoodwill.com, went live in 1999, becoming the "first online e-commerce resale site launched and operated by a nonprofit organization." Total sales on site have "surpassed $1.4 billion – with the majority of that coming in the last five years," she added. ShopGoodwill.com generated $21.2 million in sales last month. A total of 135 Goodwills across the country sell items on the site.
  • Posted on: 09/29/2022

    A bag ban is all part of the brand at Wegmans

    I don't have anything to show from Wegmans but here’s just a small sample of the reusable bags we’ve collected placing curbside pickup orders at Whole Foods and Drive Up orders at Target since the plastic bag ban went into effect in New Jersey. https://retailwire.com/wp-content/uploads/2022/09/geoanderson-bags-600.jpg The dog was not part of any of those transactions but insisted on being in the shot anyway.
  • Posted on: 08/04/2022

    Are grocers profiteering from inflation?

    Grocers typically operate on net margins of one to two percent so it's hard to see how they are gouging their customers in any serious way. Most of the quarterly sales reports coming in have shown net revenue gains equal to or below the current year-over-year inflation rate. Any additional profits that supermarkets are reaping at this point likely come from several factors including:
    • Consumers buying everyday essentials and reducing discretionary spending;
    • A higher percentage of market baskets with plus margin private labels;
    • Moderating energy costs;
    • A reduction in promotions as rivals such as Target and Walmart focus most of their sales/inventory clearance deals on discretionary categories that have seen turns stall through the first half of the year.
  • Posted on: 07/18/2022

    Is closing stores the best solution to Starbucks’ safety concerns?

    I wonder if they considered converting these locations into order in advance and pickup-only stores before choosing to shut them down? They have opened these types of stores elsewhere.
  • Posted on: 06/30/2022

    Will consumers become even more frugal post-pandemic?

    I agree but market corrections also include companies such as Hy-Vee, Netflix and Tesla laying off workers in anticipation of a recession. These types of actions when multiplied can lead to an economic downturn. It may not be exactly talking our way into a recession but it isn't far removed. Thoughts lead to actions and what I'm hearing from some is that current corporate pessimism may have some basis in reality but that doesn't make it reality itself.
  • Posted on: 06/30/2022

    Will consumers become even more frugal post-pandemic?

    It's interesting the number of people I come across on an almost daily basis who say something along the line of "Let's not talk ourselves into a recession."
  • Posted on: 06/02/2022

    Should Instacart discard shopper ratings from chronically grumpy customers?

    Based on grading it would appear as though shoppers should get five stars for just doing their job correctly. Anything below that signifies some level of problem with the order and, of course, there is nothing above five to give kudos for exceptional work. Instacart needs to recalibrate its system and its customers understanding of it so that three stars are given for doing the job expected and those above and below reflect higher or lower levels of performance.
  • Posted on: 05/05/2022

    Macy’s goes small outside the mall

    I thought one of the key points in the reporting is that it takes fewer workers to operate Market by Macy's locations. Perhaps Macy's will do a better job keeping their stores clean and well-stocked in a box that needs fewer bodies to make that happen. It's clear that Macy's struggles to do that outside of its major flagship locations.
  • Posted on: 05/02/2022

    Victoria’s Secret expects to have a beautiful experience on Amazon

    Amazon is shipping VS's beauty products. I wonder how long before the Buy with Prime button shows up on the VS site?
  • Posted on: 03/21/2022

    Macy’s lets associates express their style

    This would make absolute sense if Macy's was enabling associates to model in-season fashions from its racks. I'd like to see Macy's outfit associates with "work clothes" with the understanding that the items at the end of each season would either be returned to the company for donation to worthy groups or purchased by team members at a discount. To Neil's point, this only works if Macy's cleans up its act in stores.
  • Posted on: 03/16/2022

    Will ‘aspirational independents’ swing results for retailers and politicians?

    I have no arguments with your points but one important factor is being overlooked here. Forty-nine percent are non-white in this group and those who are white, at least a good percentage of them, seem unlikely to be widely divergent from the tolerant mean based on their ages and socio-economic station.

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