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May 15, 2025
Malls Invite New Tenants as Store Closures Outpace Openings, but Is the Risk Worth the Reward?
The rise, fall, and rise again of the American shopping mall has been the subject of much controversy over the past decade or more, but according to a recent Forbes report penned by senior contributor Pamela Danziger, the mall could be the next proving ground for upstart retailers looking for a novel foothold.
Danziger noted that, last year, 1,300 more stores closed than opened throughout 2024 — and that real estate firm Cushman & Wakefield suggested that Q1 2025 was the softest quarter in terms of store leasing rates since the COVID-19 pandemic kicked off in early 2020. Cushman & Wakefield data further indicated that 6 million more square feet of retail space was vacated during that time frame than was occupied, with projections looking to continue that trend by the time this year draws to a close.
The Forbes writer cited Placer.ai’s Shira Petrack on the subject, pointing to recent upticks in mall traffic for both indoor and outdoor venues.
“April 2025 mall data reveals a significant upswing in mall traffic across all formats along with an increase in average visit duration, demonstrating a recovery that extends beyond the influence of the Easter calendar shift,” Petrack said.
“These positive trends reveal malls’ continued role as key destinations for shopping and leisure — even in times of economic headwinds,” she continued.
Retail Leasing Demand Remains High, but Malls Present an Opportunity
There is a caveat, however: ICSC vice president of research and public relations, Stephanie Cegielski, told Danziger that demand for physical retail spots is relatively high, with vacancy rates dropping to just 5% last year. However, indoor malls are exhibiting a 9% vacancy level, and with a relative slowdown in terms of rent growth, that combination could exhibit opportunity for retailers hungry for a brick-and-mortar footprint.
A desire for smaller format stores, DTC brands wanting to conduct a pop-up or to establish a real-world billboard, and Gen Z’s stated appetite for in-person or experiential shopping could spell profitability for those who take the leap. Malls, at least the most attractive of them, have changed their composition drastically from the supposed heyday of the ’80s, ’90s, and early ’00s.
“Mall composition used to be about 70% apparel and now [it’s] around 30%,” Cegielski stated. “Malls and shopping centers now are offering many different types of experiences that make them appealing destinations.”
Gen Z, DTC Brands, and Consumers More Broadly May Pine for the Mall Experience
Danziger pointed to the oft-cited interest exhibited by younger Americans, particularly members of Gen Z, for in-store shopping experiences. Data from L.E.K. Consulting suggested that nearly two-thirds (64%) of Gen Z shoppers would rather shop at a physical store than online, with almost three-fifths (59%) of their older counterparts, millennials, saying the same.
Cegielski highlighted that Gen Z finds it exciting to see brands they’ve discovered on platforms like TikTok brought to life in physical spaces — a trend fueling what many in retail call “experiential retail.” Contrary to common belief, she added, this generation is highly motivated to shop with friends or family, valuing social interaction as a key part of the experience.
Furthermore, DTC brands could capitalize on the opportunity to utilize the physical storefront as a “living, breathing billboard” in an era wherein competing in digital marketing is both expensive and dubious in terms of reach and conversion. Now that malls are converting spaces into activity centers, entertainment venues, medispas, and adjacent residential areas, experiential retail could revitalize the traditional American mall, bolstering a long-lasting second wind.
“When I started with ICSC eight-and-a-half years ago, there was very much a distinction between physical and digital retail. Now both need to [be] part of the overall business strategy or else you’re going to lose customers and miss out on critical revenue,” Cegielski said.
“Now everyone realizes that people still want to and will continue to want to come to a physical space. Despite online shopping and all the time people spend on social media, they still want to have real-world experiences, make it fun and have something to share with their friends and family. That’s what malls and shopping centers offer,” she added.
Discussion Questions
Should proven growth-phase retailers with a strong social media and DTC balance sheet consider selective brick-and-mortar mall presence? Or is this an invitation for undue losses or expenditure based on an overhyped narrative?
Is the re-imagining of the American mall one destined for success in the long-term? Will the shopping mall continue to be a central crux for retailers, and if so, of which size and description?
If the paring down of malls continues to reward only the strongest, what will the U.S. shopping mall look like 10 years from now, in your opinion? What stark differences from past eras will be most evident?
Poll
BrainTrust
Brian Numainville
Principal, The Feedback Group
James Tenser
Retail Tech Marketing Strategist | B2B Expert Storytelling™ Guru | President, VSN Media LLC
Georganne Bender
Principal, KIZER & BENDER Speaking
Recent Discussions








Adding a new tenant to a mall is far better than leaving a space empty, which means it is unproductive and detracts from the experience. Besides, if mall owners never took risks on new concepts and store types malls would just fossilize and become irrelevant. The other point here is that mall owners aren’t just looking at what works today, they have one eye on the future in terms of what new generations of shoppers want.
Nothing says “this isn’t working” like closed up spaces with blacked out, papered windows. Malls are better off being aggressive in finding interesting tenants and helping them set up shop on shorter term leases and lower rates than scattered empty spaces. Time to get innovative with things like inviting car manufacturers to display new models, allow for Amazon pick ups and drop offs, backdrops for Insta posing, food vending, seasonal displays/offerings, creating holiday gift markets with cider/wrapping presents.
I had two malls within blocks of my house, and both closed because the stores inside were invisible. Neil is right that experimentation and innovation are needed.
Regional shopping malls, especially, have dim chances of replacing anchor tenants that may have occupied 200,000 square feet or more of selling space on two or three levels.
This situation calls for “outside-the-mall” thinking, as there are no new department stores waiting in the wings. We’ve seen gaming/entertainment centers move in in a few instances. While nice, I believe there are other interesting options:
Fulfillment facilities that serve multiple retailers within and near to the physical mall is one idea. Those department stores already have loading docks, access driveways and reinforced floors.
Another pet idea would be to re-fit those spaces for indoor agriculture. Grow produce for sale in the mall’s restaurants and nearby restaurants and grocers. Freshness and water use would be optimized, transportation costs minimized. Where legal, even cannabis might be an option.
Of course alternative uses for these spaces would not create the traffic synergies that smaller tenants hope for. But it might enable mall operators to re-align the overall economics of their properties, in ways that could ad value for remaining occupants.
There is a former mall in downtown Milwaukee that has been turned into apartments. Each apartment has a “display window” tenants can use however they like, the actual door is behind this space. There’s a food hall with bars, pickle ball courts, and some retail. It’s really cool!
Have the former central hallways been kept as “promenade” space for residents? In general I like the “mixed-use” approach.
“has been the subject of much controversy…” Controvery?? OK, Whatever. There are good malls, and bad malls (and of course everything in between); so it’s pointless to give advice as if they were some homogenuous mass. I would imagine that retailers look at locations on a case-by-case basis – and hope that they would, tho, admittedly, many are likely used to dealing with property developers who deal in only one type of property – so this shouldn’ be some kind of existential issue. If a location is where people are at – mall or otherwise – go for it! otherwise, pass.
There’s an ongoing fundamental shift in mall composition and purpose. Consider the transformation from 70% apparel-focused spaces to just 30%, which reflects a dramatic reimagining of what malls represent in American commerce and culture. Today’s malls have evolved from pure shopping destinations to multifaceted community hubs that incorporate entertainment venues, medical services (e.g., MediSpas), activity centers, and residential areas.
Gen Z is more than the simplified “digital native” moniker. They prefer physical stores over online shopping, valuing the social and experiential aspects of shopping. They want to see TikTok-discovered brands materialize in physical spaces they can visit with friends.
For DTC brands, this presents a strategic opportunity worth exploring. As digital marketing (customer acquisition cost, return on ad spend, etc.) becomes increasingly expensive and competitive, physical mall spaces offer what Stephanie Cegielski calls a “living, breathing billboard” – a tangible brand touchpoint that complements an online presence. This mirrors the broader trend of omnichannel retail, where the distinction between digital and physical continues to blur.
Medical office clusters might be another smart way to repurpose former anchor store spaces.
When the chains aren’t interested, it makes sense to fill those empty mall spaces with independent retailers, pop-ups, and other short term retail tenants. The trick, of course, is to make those stores look as good as those retailers with deep pockets. An indie retailer with a handmade exterior sign next to, say, Anthropologie isn’t a good look for either of them.
Depends on the mall. There are some very successful malls left out there that are absolutely worth opening up in. The key is being selective. We’ve seen many malls close and that trend will continue but within the next 5 years, the malls that survive will thrive but this number will be much smaller.
How many years have we been discussing the negative trends in malls? How many years have we offered solutions? How many of those solutions have been successful?
Maybe the mall challenge isn’t a retail problem. Maybe it is far beyond retail solutions. Is anyone studying the lifestyle changes and trends from the 60s to today, or even from 2000 to 2025? Malls were built on a complete change of lifestyle…suburbs, cars, and highways. Time is finite. What do people do today, instead of going to the mall?
Gen Z favorites from Brandy Melville to Eataly could cherry-pick mall locations in cities with their most ardent fans. Even if these retailers use ephemeral pop-ups, they would gain real-time insights to shape assortment and promotion strategies with relatively low risk.
Adding new stores while assessing what the future of each mall could look like provides a path forward. Otherwise, it’s just another empty space, which doesn’t help anyone.
“Living, breathing billboard.” Nailed it. Physical retail validates brand and product. Ecomm makes it all accessible and convenient. It’s AND, not OR. It’s not a competition. It’s a marriage. It is about fulfilling the Brand Promise in the most profitable way possible.
I have a feeling mall owners know what the math needs to be in order to survive. And they know if the local demographics are going to support that math long term. So some malls are going to survive and thrive. Some will die. And some are going to get really creative in how they populate the space. The evolution of malls is going to be one of the very interesting sgements of retail for the next couple of decades.
Gen Z wants shared experiences.
DTC brands get more value out of a small physical store presence than paid digital media on top of their organic social media promotion.
Traditional retailers are pulling out of malls.
It’s time for malls to break tradition and get creative with how they fill space. Bowling alleys, arcades, pop-up experiences (not just pop-up stores but exhibits and live shows), etc.
Malls must think outside of the box if they want to survive.
There are malls that are thriving like Valley Fair or Stonestown mall in the bay area for example where the right mix of retail, entertainment and dining are drawing crowds, so the naysayers of the mall concept isn’t all correct. There are many malls that are in trouble due to combination of population change and over-reliance of traditional department store anchors that are in real trouble. Operators need to continue to fill space and reinvent space to put in any offering that drives traffic to the location, may it be medical services, auto services etc. things that can’t be delivered by ecommerce readily.