PL Buyer: Walmart’s Great Value Lineup – The Art of Transformation

By Kathie
Canning
Through a special
arrangement, what follows is a summary of a current article from Private
Label Buyer, presented here for discussion.
Walmart’s betting on a revamped Great Value
lineup — and many other strategic changes — to keep the momentum going
post-recession.
In a March press release detailing the Great
Value expansion and enhancement, Walmart said it worked with several hundred
suppliers and product testing facilities to measure more than 5,250 products
up against leading national brands. The goal? To ensure Great Value quality
is equal to or better than that of these brands. It also said it changed
the formulas for 750 items — including breakfast cereal, cookies, yogurt,
laundry detergent and paper towels — and had plans to introduce more than
80 new products ranging from thin-crust pizza to organic cage-free eggs.
Walmart said back then that the new and improved
Great Value products — complete with new packaging — would begin appearing
on shelves in March, with the majority of products hitting stores by the
end of May.
Jack Sinclair, Walmart U.S.’s executive vice president,
grocery merchandise, told attendees to the retailer’s June 5 analyst meeting
that the Great Value revamp is about providing the consumer with an alternative
to, not a replacement for, the national brands.
“We’re putting a very professional team in place
who can bring products that are very clear, very well-formulated products,
very well-represented products,” he said, “but we’re very much about trying
to sell brands for less and providing great values and choices within that
range.”
Stephen Quinn, Walmart U.S.’s executive vice
president and chief marketing officer, added, “I think what we’re doing is
providing a better offering than we have in the past to that customer so
that customer doesn’t have to supplement their national brands by going to
another retailer.”
Combined, the improved product quality and the
price advantage over the national brands bode well for current economic times,
says Jim Hertel, managing partner with Willard Bishop.
“I think it’s absolutely the right thing for
them to be doing at this point in time,” he said, “and I think that there
should be a lot of apprehension, perhaps, on the national brand side about
what it’s going to take for shoppers [to come back] once good times return.”
Although testing and altering formulas to improve
quality and unifying the packaging were both “huge steps in the right direction,” Scott
Creamer, president of The Screamer Co. advertising agency, says a downside
is the packaging’s generic feel.
“That translates into a perception of low quality,” he
adds. “The all-white backgrounds and product photography have no personality,
style or intrigue. The generic feel is going to have a hard time holding
up in a post-recession economy.”
Doron Levy, president of Captus Business Consulting,
maintains that Walmart is still using the old model for private label, simply
mimicking the national brands, which he says just won’t cut it today. Overall,
even the low-price promise might not be enough of a draw for today’s discriminating
shoppers, Mr. Levy added, especially because many supermarkets’ store brands
also are very price competitive.
“If they can buy a generic ketchup that looks
better and has a better brand at Kroger, the shopper’s going to do that,” he
said. “I think what’s really the key to success in private label now is to
come up with products that don’t even compete with the national brand.”
Discussion Questions:
What do you think about Walmart’s revamp of its Great Value private
label line? How would you rate the Great Value name, the packaging,
and the its overall positioning versus national brands? Do you consider
Great Value a significant threat to national brands?
Join the Discussion!
16 Comments on "PL Buyer: Walmart’s Great Value Lineup – The Art of Transformation"
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To the extent that Walmart’s Great Value brands eat away at national brand share depends very much on the category itself and the segment within. For certain commodities consumers will buy on price and value alone while in any number of categories and segments the consumer still does not share the same trust level for a private label brand as they do for the national brand.
Where brands certainly will be hurt at Walmart is in the battle for shelf space. Whereas the large national mega-brands will survive fine, I’m concerned for smaller brands and the specialties, which are somewhat likely to be replaced by Great Value products.
It’s always a mistake to underestimate Walmart’s ability to dominate whatever they aim at.
However, I don’t see this as all that different from any other grocer’s private label product. Nor can I imagine this strategy will bring in more customers to Walmart that weren’t already shopping there.
Consumer purchases are not logical, they are emotional. Even with the large investment by Walmart in their private label, they can’t change that fact. While there will certainly be exceptions, most consumers that buy Tide are not going to stop simply because Walmart has fielded an alternative.
The only issue I can see for the national brands is the loss of direct sales inside the Walmart store. Since Walmart will be contracting the manufacturing with some of these same manufacturers, some of them will win by taking market share from their competitors. This is not, in my opinion, a game-changer.
The Great Value Lineup is certainly thematically consistent with Walmart’s overall brand image: extreme value. Providing their shoppers with ever cheaper alternatives is what they do best, so if they can reformulate their PL to make it good enough to substitute for a more expensive national brand, that will only reinforce their overall position in the market.
My bias is to always pivot off of product questions (“is this change in a product line a good thing?”) to the associated customer questions (“…for *which* shoppers?”). Walmart, unfortunately, does not track purchases at the shopper level. I would be very interested to know whether the Great Value product line changes drive increased sales for Walmart’s best shoppers, worst shoppers, both, or neither. Are they able to increase Walmart’s share of wallet with key shopper segments? This is a real lost opportunity for better understanding the impact of this initiative.
Whenever Walmart puts emphasis on something, it can change the playing field. Do you think they just went out and picked the first packaging someone suggested or did they do some market research? If it does not work you can bet they will play with it until they get it right.
If they can be the number one selling brand of dog food in the country, what makes you think they will not get this right over time?
Walmart has made the commitment to move Great Value forward as a brand, investing in product and package development. One of the biggest challenges Walmart faced was the inconsistency of their PL offerings–in some categories, their PL was excellent, others were not.
With consumers spending more at a single location for their stock-up trips, private label is a further opportunity for Walmart. Good strategy, but will depend on execution and category players. The packaging is basic and simplified, an approach embraced by several retailers. It has delivered for Publix, but not as well for others.
Should National brands be worried? Absolutely; when Walmart decides on a program, they will work and invest to refine the offering. The battle for shelf will go to the next level in many categories.
Ben’s comment was like a window into my own thoughts on this. The problem with Great Value is that its package design makes it look like exactly what it is. It’s unmistakeably Walmart, with few frills, and (I take on faith) fairly dependable “good as” quality.
But I have a hard time visualizing these packages on my kitchen counter. They don’t say anything aspirational. They would broadcast to family and guests where I shopped and what my priorities were.
OK, so they’re really not targeting folks like me. I get it. With Great Value, then, Walmart makes a conscious decision to cater to a subset of its considerable shopper constituency. The rest can buy national brands, I guess. Or store brands at Trader Joe’s, Costco, or a host of other retailers whose products don’t label me as a thrift shopper.
I think the ink is still wet on the packaging so it is premature to form an opinion on whether Great Value is new and improved. I will say based on a recent cross shop analysis that caught me by surprise is that Customers who purchase private label snacks only purchased non private label snacks 8% of the time. PL has a very loyal base for as far as it goes. However, our premium branded snack also only had a cross shop to other brands of 8%. What does that mean?
Premium customers are premium customers. Private Label Customers are Private Label Customers. In difficult economic times you might see uncommitted customers try Private Label, but typically will revert to branded and buying whatever is on sale.
I admit I am not a frequent Walmart shopper so my view of their Great Value offer is tainted. Nor am I representative of what appears to be their target shopper.
When I go to Wal-Mart I, like Mr. Ball, am looking for a great value on a known brand. I am not seeking the lowest cost alternative in a reasonably size package.
Were I seeking a private label product I admit I would prefer something didn’t scream low price as loudly as this packaging does. I believe shelf appeal is important in private label and many of the companies out there have done a great job in up scaling their packaging encouraging me to believe the product inside merits trial. The examples in the article don’t.
This is a very disappointing move by Wal-Mart. Both the name and the graphics scream old style private label. The opportunity that exists today is for the retailers to take on the brands directly. If you want a quality PL you must sound like one and look like one; it must let the consumer determine if it’s a value. Wal-Mart has the power to introduce a line of BRANDED products, but this is not it.
This may be a very successful private label program in the end, but do not pretend it is competing for the same customer as the brands.
In recent months, Wal-Mart has attracted a new customer segment who are finding themselves “forced” to shop down channel. They are placing more emphasis on getting great deals on the national brands they know and trust. Less is not more to this consumer who wants to feel they are getting the same quality at better price points while not sacrificing variety. This bare-bones approach to packaging and merchandising will not appeal to this segment.