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Commentary and Discussion From the Retail Community

Does the Metaverse Need a Reality Check?

11 Comments
While many brands are investing in creating immersive, digital-only metaverse experiences, consumers are seeking real-world applicability. Will consumers initially engage with metaverse experiences that tie back to the physical world…

Are Too Many Places Prompting for Tips?

28 Comments
Customers’ patience is being tested as tipping has expanded well beyond full-service dining and bars to quick-service restaurants, retailers, grocers, and even airport self-checkouts. Have tip requests from nontraditional venues…