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Commentary and Discussion From the Retail Community

McD’s CEO Gets Grilled and Then Toasted

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By most accounts, Jim Cantalupo, chief executive officer, McDonald’s, under-whelmed the investment community with his first public comments on turning the fast-food giant’s fortunes around. So, what did Mr…

Gaining a Competitive Edge with Price

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The latest issue of Competitive Edge offers “a new approach to retail pricing that increases price competitiveness — and drives top-line sales and gross profit dollars — without unnecessarily sacrificing…

Take This Job…

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CareerBuilder’s On the Job 2002 survey on job satisfaction found that only 42 percent of retail employees are satisfied with their jobs while 36 percent are dissatisfied. Why do some…

Excess for Success

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At the recent FMI Midwinter Executive Conference, Ann Rhoades, Vice President of People at JetBlue Airways, shared some of the company’s unorthodox methods for success, which they term “Crew Excesses”…

Eckerd’s 10 Point Strategy

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Wayne Harris, ceo, Eckerd and other company executives, yesterday, unveiled the drugstore chain’s plan for its business to a meeting of 90 financial analysts in Palm Harbor, FL. A…

NACDS Criticizes GAO on PBM Study

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The General Accounting Office’s study on Pharmacy Benefit Managers got it wrong, according to Craig Fuller, president and ceo, NACDS, who said in a released statement, “The GAO report ignores…

Robot Pharmacist On Duty

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Rice’s Pharmacy in Nashua, New Hampshire has a new pharmacist on staff. He never makes mistakes, takes vacations or sick days and he fills prescriptions five times faster than the…

‘Grocerants’ Level Playing Field

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Grocery stores are going into the food business. Supermarkets such as Wegmans in New York, Byerly’s in Minnesota and Draeger’s in California are operating restaurants serving meals that even foodies…

Leaders Need To Call IT Shots

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An article in The McKinsey Quarterly, ‘Who’s Accountable for IT?’, says the role of information technology (IT) is changing and, as such, business leaders need to reevaluate how the function…

Kroger Enters Chicago Market

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Safeway may be looking to sell Dominick’s so it can exit the Chicagoland market, but Kroger seems intent on making a place for itself operating stores under the Food 4…

Coca-Cola Gets Real

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Coke is looking to create a bond between its flagship brand and younger consumers with its new “Coca-Cola Real” advertising campaign featuring celebrities such as Penelope Cruz, Courtney Cox Arquette,…

McDonald’s Faces Worker Resistance

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An anti-McDonald’s movement established and carried on by McDonald’s own employees, the McDonald’s Worker Resistance, describes itself as “a loose network of McDonald’s employees” with members from around the globe…