Starbucks on Wednesday became the first national coffee chain to give customers the option to use reusable cups for drive-thru and mobile orders. Where do you see flaws or potential hurdles with the initiative?
Would you miss classic brands if they started disappearing altogether? How can these established companies innovate to regain influence and remain competitive?
Zulily, once valued at approximately $9 billion, last week moved to shutter operations. What was the company missing from its business model?
AI is getting the final say in retail’s inventory management role. How will AI impact the evolution of the retail landscape?
Seeking to reduce the high cost of returns, retailers are shortening the time customers have to bring back merchandise after the holidays. Do you generally lean toward more stringent or generous return time limits?
The DTC sector prepares for a new era — but will it thrive? How can companies strategically balance the advantages of DTC models with the value provided by traditional intermediaries like wholesalers and distributors?
The Brazil wing of Burger King launched a “Hangover Whopper” interactive campaign, using facial recognition technology to dole out coupons based on hangover severity. Do you see this as fun and engaging or more invasive and depraved?
2024 might prove to be a difficult year for retailers, especially with the rise of discerning consumers. How can retailers adapt their value propositions to appeal to these new consumer preferences?
A number of retailers in recent years have been dabbling with rental, resale, and repair as the industry faces criticism over its high carbon footprint. Will the resale opportunity live up to the hype?
The retail industry is undergoing a seismic shift due to the emergence of “zero consumers.” Has customer loyalty gone out of style?
