Will Scan & Go Users Want To See Display Ads?
Sam’s Club is launching display ads as part of its Scan & Go mobile checkout experience. Why hasn’t self-scan mobile checkout become more pervasive across retail?
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Will Assigned Seating Hurt Southwest Airlines?
Southwest Airlines announced it will move from its traditional open seating model to assigned seating with premium options starting soon. How might this shift affect its brand identity and customer loyalty, given its history of egalitarianism and low fares?
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Can Chipotle Regain Its Reputation for Big Portions?
Addressing a social media uproar over skimpy servings, Chipotle said it has recommitted to “generous portions” while admitting that some of its locations were shortchanging customers. Do you see a path for Chipotle to reestablish credibility for ample portions?
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Should All Retailers Offer Instant Refunds?
Reshop is changing things up when it comes to the refund process by offering instant refunds, bypassing a traditional waiting period that consumers have come to expect. How might instant refunds influence long-term customer loyalty and retail profitability?
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Are Five Below’s Problems Self-Inflicted?
Shares of Five Below crashed recently as the sudden deterioration in sales trends and abrupt exit of its CEO Joel Anderson led some analysts to believe the chain’s challenges were related more to internal missteps than external pressures. In a press release issued July 16, Five Below appointed COO Ken Bull interim president and CEO…
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Will Consumers Eventually Allow AI To Choose What They Buy?
GlassesUSA.com has recently announced “Pairfect Match AI,” which is an artificial intelligence technology designed to enhance online eyewear shopping. How might personalized recommendations from AI impact consumer confidence and satisfaction when purchasing eyewear, or other products, online?
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Should Amazon Be Cracking Down on ‘Coffee Badgers’?
Amazon has instituted new return-to-office policies to reduce “coffee badging.” Are you for or against minimum-hour obligations for days when hybrid corporate employees are in office?
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Should Surveillance Pricing Be Allowed or Prevented by the FTC?
The FTC is investigating “surveillance pricing,” where companies use artificial intelligence to set different prices for the same item based on individual customer data. How should regulators craft policies to protect consumers from potential abuses in personalized pricing while still fostering innovation?
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Will the Paris Olympics Pay Off for Brands?
A survey from Numerator shows advertising recall from past Olympics is extremely low, while product endorsements by Olympians boast only a moderate influence on purchasing decisions. Do you see the Olympics recovering as an advertising opportunity for brands?
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Can PacSun and Pinterest Bank on a Retro Fashion Trend?
PacSun is taking a bold step with its latest fall campaign, “Better in Baggy,” which spotlights the resurgence of baggy denim and all oversized clothes. Will PacSun help influence and spread the popularity of the baggy style, or is it merely banking on what seems to be a rising trend?
