Press Releases

Foresee Introduces Word of Mouth Index as Next Generation of Net Promoter Score

05/09/2013

Foresee, a global leader in tech-driven customer experience analytics, introduced the Word of Mouth Index (SM): The Next Generation Net Promoter Score (S). The WOMI is a step up from NPS in that it measures the likelihood to recommend AND the likelihood to detract from a specific brand.