SmartStop Self Storage REIT has secured the top spot in Newsweek’s America’s Best Customer Service 2024 for self-storage centers. This marks the third time the company has earned this distinction, making it the only self-storage provider to do so since the survey’s inception six years ago.
The ranking is based on a survey of over 30,000 U.S. customers, evaluating criteria including quality of communication, professional competence, range of services, customer focus, and accessibility. H. Michael Schwartz, chairman and CEO of SmartStop, emphasized their commitment to providing seamless, stress-free storage solutions for customers.