Southwest Airlines is banning portable chargers and battery banks from being stored in carry-on luggage while active.

Southwest Airlines won’t be flying to as many places.

Southwest Airlines is cutting back its employees.

Southwest Airlines still won’t give customers free bags.

Southwest Airlines has plenty of new (and old) places to travel to.

Those looking to book a flight with Southwest Airlines may be in for a bit of a shock in the near future.

Southwest Airlines continues its downsizing efforts.

Both American Airlines and Southwest Airlines faced aborted landings out of safety concerns on Feb. 25.

Southwest Airlines is laying off 15% of its workforce.

Southwest Airlines is cutting back on its workforce.

Southwest Airlines allegedly “retaliated” against employees who wanted PTO.

Its BOGO time at Southwest, so pick the person you want to take that free flight with.

Southwest Airlines announced it will move from its traditional open seating model to assigned seating with premium options starting soon. How might this shift affect its brand identity and customer loyalty, given its history of egalitarianism and low fares?

Southwest has had open seating since its inception 53 years ago, but the company explained that “preferences have evolved with more customers taking longer flights where a seat assignment is preferred.”

The activist investment firm has put major money into Southwest Airlines.

Passengers can find flights for the popular airline on the Google Flights search aggregator.

An air traffic controller instructed one plane to cross the runway at the same time a second plane was taking off.

The flights should commence in two years.

Face coverings may be part of the new normal, but not many commercials are showing people wearing masks. One reason may be wanting to keep the messaging focused on more upbeat themes. Would you generally encourage or discourage advertisers from showing people with masks in commercials?

In an always-on, always-connected world, it is becoming a nasty little habit for many business people to buy into the notion that we have to be everywhere, communicate in every channel and never slow the cadence enough to hear what’s around us. Is periodically turning off beneficial for companies as well as people? How do you personally manage the “always-on, always-connected” temptation?

While rare at retail, a “WOW” shopping experience generates four times the word-of-mouth than a problem experience, according a survey from Verde Group and Wharton. The survey showed that customers receiving an especially positive experience are likely to tell seven other people on average about the experience…. Is it practical to train or inspire sales associates to create “WOW” shopping experiences?

After extensive research and Rapid Rewards Member polling revealed that what flyers wanted were more time to earn credits and no system-wide blackout dates for Award travel, members of Southwest Airlines’ Rapid Rewards frequent flyer program now have 24 months instead of the current 12 months to earn credits for free travel. And, as of Feb. 10, 2006, the carrier will remove system-wide blackout dates. What can retailers do to make an existing loyalty award programs work better for them and their customers?

Increasingly, we hear people saying they have no life, but no shortage of work to do. This all work and almost no play lifestyle leaves many with few options when it comes to developing a social life. What are your thoughts on the business implication of workplace romances?