Grubhub bag on a delivery bike on a street in Manhattan, New York, USA.
iStock.com/Alena Kravchenko

November 18, 2024

How Will Grubhub Elevate Wonder’s Platform?

Wonder Group, the ghost kitchen food hall founded by Jet.com founder Marc Lore, has acquired the on-demand delivery platform Grubhub to support its ambition to build the “super app for mealtime.”

Launched in 2018, Wonder stands out by allowing customers to combine dishes from multiple restaurants in a single order for delivery, dine-in, or pickup. It has 28 locations largely in the New York City area and aims to have 90 locations by the end of next year.

Offerings include recipes suitable for large-scale delivery developed by famous chefs including Bobby Flay, Jose Andres, and Marcus Samuelsson, as well as others from award-winning restaurants including Tejas Barbeque and Di Fara Pizza. Last year, Wonder added meal kits to its offerings with the acquisition of Blue Apron. Similar to meal kits, the restaurant meals are “par-cooked,” or partially prepared, at a central kitchen and finished with “lightly trained labor” using only hot water, a rapid-cook oven, or a fryer at one of Wonder’s locations, according to a profile by the New York Times.

The Times reported that “there are as many as 500 items available for order at a given Wonder, across 28 distinct menus.”

The New York Post wrote, “Wonder’s business — which has been valued at close to $5 billion — is based, in part, on the idea that any given city block might not be able to sustain multiple chains, but can support a single location that serves multiple cuisines.”

The addition of Grubhub not only provides Wonder with a new source of revenue but also gives the company access to the platform’s delivery drivers and delivery technology, adding to Wonder’s existing delivery crew. In April, Wonder acquired the NYC-based bike-delivery company Relay.

With more than 375,000 merchants and 200,000 delivery partners across the U.S., Grubhub offers on-demand delivery largely from independent restaurants and national restaurant brands but also convenience and grocery stores. It recently partnered with Office Depot and PetSmart. Per Wonder’s press release, the combination brings “together the convenience, speed and selection of first-party and third-party restaurants, groceries and meal kits in a single app order.”

For $9.99 per month, the Grubhub+ subscription program includes unlimited free delivery on orders of $12 or more from eligible restaurants. Wonder didn’t specify its plans for the core Grubhub delivery business.

Wonder will acquire Grubhub for $650 million, a steep discount from the more than $7 billion current owner Just Eat Takeaway.com paid in 2021 at the height of the pandemic. The decline reflects the pullback in meal delivery and lost market share to DoorDash and Uber Eats. The Grubhub acquisition is set to close in the first quarter of 2025.

Wonder also announced an additional $250 million in funding, bringing its total raised capital to date to $1.5 billion.

Lore, CEO of Wonder, said on his LinkedIn account, “We’re incredibly excited to combine forces with Grubhub, a pioneer in the online food delivery space, partner to 375,000 merchants and with presence in over 4,000 U.S. cities. With this milestone for Wonder, we will continue to offer our community even easier, more convenient and more expansive multi-restaurant ordering with curation and personalization at the forefront.”

Discussion Questions

How does Grubhub flesh out Marc Lore’s vision around Wonder?

Does the Grubhub acquisition give you more confidence in the success of the Wonder model?

Poll

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Neil Saunders
Neil Saunders

Grubhub is a significant player, but it lags behind the two industry giants in the form of Uber Eats and DoorDash. It has also struggled to carve out a clear identity or purpose in the delivery space. Wonder seems to have access to a huge amount of capital and should be able to propel Grubhub forward. It can also link its various offerings with Grubhub’s logistics, which makes commercial sense for both parties.

Last edited 11 months ago by Neil Saunders
David Biernbaum

Grubhub boasts over 375,000 merchants and 200,000 delivery partners nationwide. Following this agreement, all Wonder locations will be accessible on Grubhub for third-party delivery. This acquisition will combine the ease, quickness, and variety of first-party and third-party restaurants, grocery items, and meal kits into one convenient app for ordering.

Gary Sankary
Gary Sankary

Grubhub has been struggling vs DoorDash and Uber Eats. The user experience isn’t as clean and seamless. Now that they have access to capital the smart move is to invest in the user experience and update their platform. Making it easier to find resturants and adding cook at home options might be the ticket to gaining marketshare.

John Hennessy

I like how Wonder is acquiring all the parts needed to solve the problem of creating and delivering high quality meals. What they call the, “super app for mealtime,” I view as them being in control of meal prep through delivery. Not handing off bits to third parties gives Wonder the opportunity to deliver a better customer at home meal experience and have better cost controls.

Melissa Minkow

I’ve said before, and I’ll say again- I think super apps are the future of retail. Since consumers struggle so much in wanting to download a retailer’s app, having multiple retailers form an app together works well.

Sarah Pelton
Sarah Pelton

Grubhub’s acquisition is a significant boost for Marc Lore’s vision with Wonder, but it also brings key challenges into focus. While teaming up with Grubhub provides access to an established delivery network, more customers, and expanded menu opportunities, integrating Wonder’s innovative mobile kitchen model with Grubhub’s logistics won’t be without hurdles.
Scaling operations while maintaining the quality and efficiency Wonder promises is a big task. Operational costs, particularly for mobile kitchens, will need careful management to ensure profitability. Grubhub’s network helps address these challenges, but the partnership must align on execution to make the model work seamlessly at scale.
That said, Grubhub’s involvement adds credibility and resources to the Wonder model, creating a solid foundation to tackle these obstacles head-on. With the right focus, this partnership could turn those challenges into opportunities for growth and innovation in food delivery.

BrainTrust

"Grubhub has been struggling vs. DoorDash and Uber Eats…Now that they have access to capital the smart move is to invest in the user experience and update their platform."
Avatar of Gary Sankary

Gary Sankary

Retail Industry Strategy, Esri


"Super apps are the future of retail. Since consumers struggle so much in wanting to download a retailer’s app, having multiple retailers form an app together works well."
Avatar of Melissa Minkow

Melissa Minkow

Director, Retail Strategy, CI&T


"I like how Wonder is acquiring all the parts needed to solve the problem of creating and delivering high-quality meals."
Avatar of John Hennessy

John Hennessy

Retail and Brand Technology Tailor


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