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Author: Bob Amster

Robert Amster has successfully served the retail and distribution industries as both a Consultant and Systems Executive for over 45 years. He is a seasoned professional who has been involved in retail systems design and management continuously throughout his career. He was a Senior Manager with the Northeast Retail Consulting Group of Ernst & Young. Prior to joining Ernst & Young, Mr. Amster held systems management positions for large retailers such as Kmart Apparel, Waldenbooks and Caldor. In addition, he has consulted almost exclusively to retailers since 1985. Mr. Amster’s hands-on experience encompasses strategic planning, operational reviews, systems design and implementation, and interim head of information systems & technology for a number of retailers. He specializes in needs assessments, hardware and software analysis, selection and implementation, operational procedures and systems integration. His project experience includes over 50 engagements in the evaluation, selection and implementation of merchandising, financial, warehouse and store systems. In addition, Mr. Amster provides assistance to investment firms in due diligence efforts and is the domain expert for IS&T for Highland Consumer Fund. Mr. Amster has provided retail and fulfillment perspectives to the advisory boards of several e-commerce and e-retailing service providers. Mr. Amster is a member of Bain & Company’s BainGEN network of industry specialists. He has also published in Computerworld, RT magazine, been quoted in other retail trade publications and Fairfield County Business Journal, participated in IT discussion panels, is a Braintrust panelist on RetailWire. and has given executive briefings on information technology in retailing.
Have grocery self-checkouts been designed to disappoint?

Have grocery self-checkouts been designed to disappoint?

Few, if any, of the transactions BrainTrust Panelist Bob Amster has witnessed on a wide array of systems have been frictionless. Each has an interruption of some form. Where does grocery self-checkout currently fall short?

Read More Have grocery self-checkouts been designed to disappoint?Continue

Is the time right for table-side credit card tech to go mainstream in America?

Is the time right for table-side credit card tech to go mainstream in America?

Many European restaurants use table-side credit card authorization terminals, irrespective of type or level of service and price points. These devices have yet to approach critical mass in the U.S. Do you expect table-side credit card authorization terminals to become commonplace in U.S. restaurants?

Read More Is the time right for table-side credit card tech to go mainstream in America?Continue

Getting back to business takes on a whole new meaning in the wake of COVID-19

Getting back to business takes on a whole new meaning in the wake of COVID-19

When stores reopen, getting back to business will be both a relief and a challenge for execs in charge of keeping stores in stock with relevant merchandise. How do you expect retailers to mitigate negative impacts of not having historical data for the months that stores have been closed?

Read More Getting back to business takes on a whole new meaning in the wake of COVID-19Continue

Is real-time processing a must-have for retailers?

Is real-time processing a must-have for retailers?

Credit authorization is the oldest example of indispensable real-time processing in retail. But in the new world of unified commerce, most aspects of running the business now require real-time processing. What’s the best option for small to medium-sized retailers to get up-to-speed with real-time information processing?

Read More Is real-time processing a must-have for retailers?Continue

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