Are you feeling loyal?
Until March 2020, BrainTrust panelist Peter Charness was a typical software industry road warrior. But this past year, all his travel was "zooming" around, with...
Are bookkeeping systems ruining retailers’ ability to serve customers?
Retail transaction solutions adhere to the rules of accounting. The unintended consequences of this often inhibit retailers from supporting their omnichannel sh...
Will old-time retailing skills fix the supply chain mess created by COVID-19?
Once retailers restart their businesses following the COVID-19 outbreak, they will be faced with challenges for which old skills may provide the fastest answers...
Is agile fulfillment the solution to retail’s renaissance?
Retailers have thrived in the past by creating repeatable, high-scale, low-cost, hardened processes built on monolithic systems that supported a (formerly) prof...
Have retailers forgotten the value of a great buyer?
If the volume of articles published recently are a reliable indicator, one might soon conclude that "retail success" today is based strictly on Big Data-based, ...
Does Two-Tier Pricing Have One Tier Too Many?
The other night, BrainTrust Panelist Peter Charness stopped by his neighborhood multi-billion dollar retail store to pick up a health care item for his wife. Hi...