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  • What’s the recipe for de-stressing entrepreneurs?

    What’s the recipe for de-stressing entrepreneurs?

    Entrepreneurs are praised as the lifeblood of innovation, but the stress and anxiety makes them prone to mental health conditions, according to numerous studies. What health advice would you give to retail entrepreneurs under constant pressure?

    Read More What’s the recipe for de-stressing entrepreneurs?Continue

  • Will Gap’s new loyalty program bring meaningful rewards?

    Will Gap’s new loyalty program bring meaningful rewards?

    Gap Inc.’s pilot of its Bright Rewards program has shown strong results, enough so it is being rolled out across Gap banners nationally. How likely are the results from Gap’s Bright Rewards pilot to hold up on a nationwide basis?

    Read More Will Gap’s new loyalty program bring meaningful rewards?Continue

  • Alexa: Are Americans ready to shop by voice?

    Alexa – Are Americans ready to shop by voice?

    Based on the increased adoption of the devices, eMarketer has raised its forecast for shopping activity on smart speakers. Have you become more or less confident that smart speakers will become a major driver of shopping activity?

    Read More Alexa – Are Americans ready to shop by voice?Continue

  • Has Prime Day become America’s cue to shop for back-to-school?

    Has Prime Day become America’s cue to shop for back-to-school?

    Many consumers go looking for back-to-school deals on Amazon.com for Prime Day. Many others click to rival sites for the same purpose. Has Prime Day become America’s cue to shop for back-to-school?

    Read More Has Prime Day become America’s cue to shop for back-to-school?Continue

  • 'World's Smallest Restaurant' opens to promote single-person meals

    ‘World’s Smallest Restaurant’ opens to promote single-person meals

    Irma, the largest supermarket chain in Denmark, recently opened a restaurant pop-up that serves only one person at a time. What’s preventing grocers from fully addressing the demand for single-person meals and smaller portions?

    Read More ‘World’s Smallest Restaurant’ opens to promote single-person mealsContinue

  • CEO says Walmart’s stores are the answer to Amazon – at least for groceries

    CEO says Walmart’s stores are the answer to Amazon – at least for groceries

    When it comes to fulfillment centers to handle online orders, Walmart with 20 warehouses is well behind Amazon’s 100. Walmart, however, has thousands of stores. Is grocery the key to Walmart’s online fortunes?

    Read More CEO says Walmart’s stores are the answer to Amazon – at least for groceriesContinue

  • Who owns customer service in an age of co-branding?

    Who owns customer service in an age of co-branding?

    New initiatives — call them co-opetition, frenemy agreements or partnerships — are bringing together retailers, brands and online marketplaces. With so many companies partnering up, how can one ensure seamless service?

    Read More Who owns customer service in an age of co-branding?Continue

  • Can GameStop become the go-to place for the gaming lifestyle?

    Can GameStop become the go-to place for the gaming lifestyle?

    GameStop is piloting a store redesign to make the in-store experience as much about the gaming lifestyle as the games themselves. Will a rethinking of its brick-and-mortar stores allow GameStop to remain relevant?

    Read More Can GameStop become the go-to place for the gaming lifestyle?Continue

  • What makes great retail leaders?

    What makes great retail leaders?

    The Glassdoor Employees’ Choice Awards get the input of employees who voluntarily provide anonymous feedback by completing a company review about their CEO’s leadership. What do you think makes a strong retail leader?

    Read More What makes great retail leaders?Continue

  • Can the Publix customer service experience be brought online?

    Can the Publix customer service experience be brought online?

    As it moves into an increasingly digital future, can Publix translate its stellar in-store experience into a positive online experience? Are there ways for Publix to effectively extend the elite customer service found at its stores to the online experience?

    Read More Can the Publix customer service experience be brought online?Continue

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