Walmart’s new service, InHome Delivery, delivers fresh groceries directly into refrigerators within shoppers’ homes and garages. What do you think of the potential of Walmart’s InHome Delivery service?
Nike earned wide praise last week for installing its first plus-size mannequin in one of its stores. The mannequins are featured on a special floor dedicated to women at its refurbished flagship in London. Why has it taken so long for plus-sized mannequins to make it to retail selling floors?
Chief marketing officers’ roles have changed in scope and importance in recent years, yet very few hold seats as directors on company boards. Has it become more important for individuals with marketing expertise to join boards?
Walmart is looking to upgrade its look. The retailer is replacing the blue vests worn by employees since 2014 with new ones that have a more modern feel. What do you see as the most significant challenges facing Walmart from a workforce perspective?
Earlier this week, Amazon reminded the press and investors that it has not given up on Mr. Bezos’ drone ambition, announced a new Prime Air delivery hybrid drone that functions as part helicopter and part plane. Do you think Alphabet, Amazon and others will be operating robust drone delivery programs in the next several years?
There’s a challenge facing almost every retailer with a rewards program in the world of Amazon: How to manage the expected cost of free shipping while investing in rewards perks that delight members and help the merchant stand apart from rivals? What strategies can help retailers minimize the impact of free shipping perks as part of loyalty programs?
When it comes to satisfied customers, no two home improvement retailers do it better than Ace Hardware and True Value, according to the 2019 Home Improvement Retailer Satisfaction Study from J.D. Power. What factors do you think are most critical in satisfying customers in home improvement retail today?
Convenience and speed are two features that favor retail clinics, according to a study from WD Partners. Urgent care facilities, however, offer similar benefits and are so far seen by consumers as doing a better job. What upgrades may retail clinics have to make to overtake urgent care facilities as the second most popular option to primary care physicians?
The perception persists that Amazon.com can quickly and efficiently deliver any product to your doorstep, while brick-and-mortar retailers constantly run out of stock on items. How can brick and mortar retailers correct poor perception problems about their out-of-stocks?
Walmart has had a tough time getting customers to adopt scan-and-go technology. Now Walmart Canada is piloting a layout that could change how customers think about it. Will Walmart’s new checkout approach overcome the retailer’s previous difficulties with getting customers to adopt scan-and-go?
