Google is most often the first destination for shoppers looking for inspiration or starting a purchase journey with a specific product in mind, according to recent research. How do you think Google stacks up against Amazon when it comes to inspiration and discovery in the online shopping journey?
Retailers and brands should not embark upon the use of AI without first understanding it. Why do retailers seem to have a hard time explaining their use of AI and fail to adequately employ testing and learning strategies around the technology?
Walmart is experimenting with several versions of a new store management structure under its “Great Workplace” initiative. Do you think Walmart’s “Great Workplace” staffing structure will produce stores that are more responsive to the needs of customers?
An analysis of 200 of the top major online retailers found retail websites contained an average of 19 features that can encourage impulse buying. Do you think online retailers are using questionable tactics to create a sense of urgency around purchases?
H&M announced last week that it had become the first major fashion retailer to bring transparency to its wider supply chain. Do you think a large percentage of the purchasing decisions made by H&M’s customers will be influenced by its openness about product sourcing?
According to a new study 78 percent of U.S. adults would consider residing in “live, work, shop, play” environments. Do you see interest in “live, work, shop, play” environments as an expanding, long-term trend?
One of the most popular courses in Stanford University’s MBA program is called “Organizational Behavior 374: Interpersonal Dynamics.” or, as it is otherwise known, “Touchy Feely.” How important is emotional intelligence to the top- and bottom-line performance of retail organizations?
Walgreens has announced it will provide mental health first aid training for pharmacists and other team members. Do you expect the role that pharmacists play to continue to expand into different areas of health?
According to new research, a majority of consumers prefer getting what they need from their phones rather than speaking with an associate at all. How do retailers find the right balance between developing mobile capabilities and deploying associates in stores?
While consumption is down by double-digits over the past decade, there is still a pretty big cereal market, and one brand is looking to bypass grocery store shelves altogether and sell directly to consumers. Do you think Magic Spoon will catch on with large numbers of consumers?
