September 19, 2024

iStock.com/Jorge Villalba

Should Blockbuster Make a Comeback?

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After Blockbuster filed for bankruptcy in 2010, most people thought that was the end of the iconic yellow and blue chain. However, there’s still one store left to this day.

As reported by Seattle Met, this movie rental giant once boasted over 9,000 locations, with roughly half of them in the United States. Before its bankruptcy, the company attempted — and failed — to transition to a mail-in DVD model like Netflix. Franchise locations lingered until the second-to-last store closed in 2018, leaving just one remaining in a small strip mall near downtown Bend, Oregon. Per the outlet, it’s now “as much shrine as shop.”

According to Santana Aguilar, an assistant manager at the Oregon Blockbuster, the transformation into a tourist attraction happened almost instantly. “As soon as we became the last one, it definitely blew up. Definitely night and day,” Aguilar said.

Yesterday, the Oregon Blockbuster location released a short film advertisement on YouTube. The ad depicts locations where Blockbuster stores used to be, showing that many of its signs still hang around. Per AdAge, “The businesses that took over the locations sometimes kept the iconic Blockbuster sign, but simply rebranded it.” Toward the end of the ad, the words “One way or another, we’ll still be here,” appear, and it’s just the latest commercial in the store’s “Until the Bitter End” campaign.

Moreover, last month, Tampa Bay Comic Con celebrated nostalgia with the Blockbuster Video Experience, which lasted from Aug. 23 to 25 at the Tampa Convention Center. Attendees enjoyed a collection of 10,000 DVDs and VHS tapes as well as original merchandise from the documentary “The Last Blockbuster,” complete with iconic movie props, and the familiar Blockbuster scent. All of the items were available for sale, or as the event put it, “available for rent forever.”

While many feel nostalgic about the experience of renting physical media, that sentiment doesn’t necessarily translate into financial success in an era where streaming offers unmatched convenience.

For example, this past July, Chicken Soup for the Soul Entertainment filed for Chapter 11 bankruptcy protection, facing significant financial challenges after acquiring Redbox in 2022. The company reported debts of approximately $970 million against assets of about $414 million, with creditors including major players like Universal Studios and Walmart. Shortly after, Redbox announced it was shutting down its DVD rental kiosks.

The debate over physical media intensified last year when Best Buy announced it would stop selling DVDs and Blu-rays, highlighting the decline of physical formats in favor of streaming. While digital media offered convenience, concerns about ownership and access renewed interest in physical copies, especially following frustrations over lost digital licenses amid company closures.

On the positive side for physical media, How-To Geek recently shared an opinion piece about the advantages of physical rental retailers. Summed up as follows:

  • No special features: Digital rentals exclude special features typically found in physical rentals; purchasing is required for access.
  • No sharing: Digital rentals are tied to one account and cannot be shared.
  • Limited viewing time: A 30-day rental period becomes just 48 hours of actual viewing after starting the movie.
  • Automatic returns: Digital rentals expire automatically, with no option for late returns.
  • Loss of social interaction: Digital rentals eliminate the community experience of browsing and discussing movies in-store.

Based on consumer feedback, physical media rental stores could also have the advantage when it comes to being an experiential retailer, as well as capitalizing on nostalgia and becoming trendy.

As an example, a business owner in New Orleans, who is a self-proclaimed believer of physical media, put together a small hole-in-the-wall rental store called Future Shock Video that caters to a full-on retro experience.

“The feedback has been great. People are excited. I think we’re already at a point where millennials are grumpy and nostalgic, so they miss all this.”

Eden Chubb, owner of Future Shock Video, via Gulf Live

Gulf Live reports that inside the store, a “portal to 1999 awaits: walls lined with DVDs and VHS tapes, an old-school console TV playing black-and-white films, and even a concession stand, boasting skittles and popcorn packets.”

This also coincides with how this past summer, streaming costs rose, with services like Max and Spotify announcing price hikes as part of a broader trend in the industry. Despite the increases, ad-supported plans still provide a more affordable option, and even Amazon Prime users now experience ads unless they upgrade their plans and pay more.

Earlier this year, The Guardian explored the notion of whether physical media was still necessary, and many readers responded, noting how streaming quality is inconsistent and many movies and shows get pulled off platforms left and right.

One reader’s prediction stated, “Rental places will surge back, it may take a while but will happen, nostalgia for one and also the new experience of it for others.”

BrainTrust

"A Blockbuster physical presence might make sense from a nostalgia perspective, but it would only likely turn any sort of financial profit if it sold Blockbuster branded-merch."
Avatar of Ryan Grogman

Ryan Grogman

Managing Partner, Retail Consulting Partners (RCP)


"Blockbuster would need to shift toward a pop-up, experience-based store. A better approach could be hosting movie clubs, like how bookstores run book clubs."
Avatar of Sarah Pelton

Sarah Pelton

Partner, Cambridge Retail Advisors


"Many people have nostalgia for Blockbuster. But nostalgia does not equate to demand. In this digital era, what point would Blockbuster really serve?"
Avatar of Neil Saunders

Neil Saunders

Managing Director, GlobalData


Recent Discussions

Discussion Questions

What role does nostalgia play in the resurgence of physical media rental stores, and how can these establishments create a sense of community in an increasingly digital world?

In what ways can experiential retail, like the last Blockbuster and Future Shock Video, compete with the convenience of digital streaming while offering unique value?

Given the financial struggles of companies like Chicken Soup for the Soul Entertainment, what strategies can physical rental businesses adopt to thrive in a predominantly digital landscape?

Poll

17 Comments
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Neil Saunders

Many people have nostalgia for Blockbuster. But nostalgia does not equate to demand. In this digital era, what point would Blockbuster really serve? The honest answer is not much. For that reason alone – never mind the unviable competitive economics – Blockbuster coming back in any serious way is little more than fantasy. 

Gary Sankary
Gary Sankary
Reply to  Neil Saunders

Perfect response. I would add to this, who still has a device to play these discs on?

Scott Norris
Scott Norris
Reply to  Neil Saunders

Agree that a broad selection going after a general population is not going to work. Niche content for niche, geographically tight markets, however, could, especially as the streamers keep shedding content (or never bring it in.) Minneapolis’ East African neighborhood has several video stores catering to that demographic. I could see college neighborhoods having great anime and sports themed stores, retirement communities for vintage series and movies, etc. But not under a national brand.

Ryan Grogman
Ryan Grogman

A Blockbuster physical presence might make sense from a brand nostalgia perspective, but it would only likely turn any sort of financial profit if it sold Blockbuster branded-merch. Trying to return to physical media would necessitate a lot of consumers having to dust off old physical media device players, and the customer base would be too small. However, if they were to get into the streaming business again, by purchasing one of the cash-strapped small streamers and focusing on retro/vintage movies, they could use a limited number of stores (perhaps a pop-up format in each of top 10 markets) to maintain overall brand awareness and buzz when launching the channel.

Richard Hernandez
Richard Hernandez
Reply to  Ryan Grogman

I like the idea of selling Blockbuster merchandise in the store. I also think they should be a streaming service, offer a catalog, the Redbox catalog, perhaps, for a really good price.

Craig Sundstrom
Craig Sundstrom

So this entire fantasy is based on the survival of a single location? Wow, even by the standards of Hail Mary business plans this seems…unlikely. Nostalgia isn’t a firm foundation on which to try to revive a national retailer, unless notalgia is actually the product it offers.

Last edited 1 year ago by Craig Sundstrom
Gary Sankary
Gary Sankary

More great insight. Visiting a vintage-style malt shop? I’m in. Trying to find a DVD version of Mall Cop to I can relive the 2000’s? Ya, not so much.

Georganne Bender
Georganne Bender

Blockbuster is over and it’s not coming back. If you are longing for the glory days of movie rentals watch The Last Blockbuster documentary on Prime or the Blockbuster series on Netflix. Better hurry though, because like its brick and mortar counterpart, this series was canceled, too.

Melissa Minkow

The way I miss Blockbuster! The nostalgia for this brand is real, and I do think a comeback would work, but it wouldn’t be for renting physical videos. They would need a concept that makes sense given today’s streaming landscape. Rent it out as an event space, sell merch and snacks, and/or having small group early release showings of new movies.

David Biernbaum

Retro nostalgia isn’t enough to justify Blockbuster’s rebirth.The inconvenience of non-digital home entertainment will not be appreciated by consumers today. The name Blockbuster will forever be associated with home entertainment, but at best, it belongs in a museum, but not on an isolated street corner. DVD players are no longer common in most homes. Db

Bob Amster

What is the IP that Blockbuster would bring to the retail party? That ship has sailed. Nostalgia is not scalable

Sarah Pelton
Sarah Pelton

While people have nostalgia for places like Blockbuster, the traditional rental model is unlikely to work today. To compete with streaming services and free rentals from libraries, Blockbuster would need to shift toward a pop-up, experience-based store.
A better approach could be hosting movie clubs, like how bookstores run book clubs. Movie lovers could meet to discuss films and attend special events featuring guest speakers like actors, producers, or film critics. These events would offer something unique that streaming services can’t provide.
Blockbuster could also sell limited-edition merchandise, movie memorabilia, or offer exclusive content to attract movie buffs. While there may be some interest from collectors and retro enthusiasts, making it profitable on a large scale would be difficult.
Shifting to pop-up experiences could tap into the nostalgia people have, offering a chance to relive favorite movie moments. This approach, focused on unique events, is more likely to succeed than bringing back the old rental model, which no longer fits with how people consume media today.

Paula Rosenblum

Well, then we’d all have to get new disk players that have HDMI cables and a smaller footprint. Might as well buy them at the last Kmart standing (wherever that is…I think St Croix).

I think the ship has sailed. I’m not loving the ads that show up on Prime and Netflix now, but I don’t hate them enough to go back to physical media. PLUS….it’s environmentally irresponsible to create more physical media. It’s actually one reason I buy eBooks (except for coffee table treats like those sold by Taschen). I never could figure out what to do with my travel paperbacks when I finished reading them.I’d just leave them in hotels or planes, and they’d end up in landfills, I’m sure.
Good uses for used DVDs include being coasters, and I had one hair stylist who did his whole floor in old CDs. That’s about it.
I have no nostalgia for Blockbuster and never experienced any kind of community waiting on the bloody long lines, or while employees rummaged through unprocessed returns to find a movie I was looking for. No fond memories there.

Stephanie Stuckey is doing a great job resurrecting her family’s brand, Stuckey’s Pecan Rolls (if you ever drove down I95 from NY to Florida, they – and South of the Border billboards – were the markers that you’d actually hit the south), but you can actually eat the pecan rolls. And she’s not trying to build a new retail chain. She just wants to be mostly in rest stops and supermarkets. At least they have a purpose, and they are GOOD. That’s a taste of nostalgia, and is scaling in an appropriate way. But DVD’s and videos? Nope, That ship has sailed.

Allison McCabe

It could work as a single location museum. Other than that, cannot imagine a valid business case.

Dick Seesel
Dick Seesel

I agree with most of today’s comments — technology outran the need for video rentals a long time ago. (And remember that Netflix’s original business model, renting DVD’s through the mail, was the original nail in Blockbuster’s coffin.) You can argue that the streaming business is ripe for consolidation, but it’s hard to deny that consumer preferences are entrenched. (Until the next evolution comes along, but it’s not Blockbuster.) And if anybody needs a deal on a used combo VHS-DVD player gathering dust for over a decade, let me know.

Michael Zakkour
Michael Zakkour

Yes, please I’m dying to drain my bank account with late fees again.

Shep Hyken

Blockbuster failed because it didn’t reinvent itself to keep up with the times. A new Blockbuster is a cross between a museum and a pay-as-you-go rental program. I get the social aspect of going to a store and talking to other customers and employees, but is that what customers really want? I don’t think so. They have been exposed to Netflix, Amazon, and other streaming programs. Ratings and AI-fueled suggestion programs help make decisions. A few nostalgic stores in perfect locations might work, but it’s doubtful we’ll see 9,000 locations – or even 90 locations – ever again.

17 Comments
Oldest
Newest Most Voted
Inline Feedbacks
View all comments
Neil Saunders

Many people have nostalgia for Blockbuster. But nostalgia does not equate to demand. In this digital era, what point would Blockbuster really serve? The honest answer is not much. For that reason alone – never mind the unviable competitive economics – Blockbuster coming back in any serious way is little more than fantasy. 

Gary Sankary
Gary Sankary
Reply to  Neil Saunders

Perfect response. I would add to this, who still has a device to play these discs on?

Scott Norris
Scott Norris
Reply to  Neil Saunders

Agree that a broad selection going after a general population is not going to work. Niche content for niche, geographically tight markets, however, could, especially as the streamers keep shedding content (or never bring it in.) Minneapolis’ East African neighborhood has several video stores catering to that demographic. I could see college neighborhoods having great anime and sports themed stores, retirement communities for vintage series and movies, etc. But not under a national brand.

Ryan Grogman
Ryan Grogman

A Blockbuster physical presence might make sense from a brand nostalgia perspective, but it would only likely turn any sort of financial profit if it sold Blockbuster branded-merch. Trying to return to physical media would necessitate a lot of consumers having to dust off old physical media device players, and the customer base would be too small. However, if they were to get into the streaming business again, by purchasing one of the cash-strapped small streamers and focusing on retro/vintage movies, they could use a limited number of stores (perhaps a pop-up format in each of top 10 markets) to maintain overall brand awareness and buzz when launching the channel.

Richard Hernandez
Richard Hernandez
Reply to  Ryan Grogman

I like the idea of selling Blockbuster merchandise in the store. I also think they should be a streaming service, offer a catalog, the Redbox catalog, perhaps, for a really good price.

Craig Sundstrom
Craig Sundstrom

So this entire fantasy is based on the survival of a single location? Wow, even by the standards of Hail Mary business plans this seems…unlikely. Nostalgia isn’t a firm foundation on which to try to revive a national retailer, unless notalgia is actually the product it offers.

Last edited 1 year ago by Craig Sundstrom
Gary Sankary
Gary Sankary

More great insight. Visiting a vintage-style malt shop? I’m in. Trying to find a DVD version of Mall Cop to I can relive the 2000’s? Ya, not so much.

Georganne Bender
Georganne Bender

Blockbuster is over and it’s not coming back. If you are longing for the glory days of movie rentals watch The Last Blockbuster documentary on Prime or the Blockbuster series on Netflix. Better hurry though, because like its brick and mortar counterpart, this series was canceled, too.

Melissa Minkow

The way I miss Blockbuster! The nostalgia for this brand is real, and I do think a comeback would work, but it wouldn’t be for renting physical videos. They would need a concept that makes sense given today’s streaming landscape. Rent it out as an event space, sell merch and snacks, and/or having small group early release showings of new movies.

David Biernbaum

Retro nostalgia isn’t enough to justify Blockbuster’s rebirth.The inconvenience of non-digital home entertainment will not be appreciated by consumers today. The name Blockbuster will forever be associated with home entertainment, but at best, it belongs in a museum, but not on an isolated street corner. DVD players are no longer common in most homes. Db

Bob Amster

What is the IP that Blockbuster would bring to the retail party? That ship has sailed. Nostalgia is not scalable

Sarah Pelton
Sarah Pelton

While people have nostalgia for places like Blockbuster, the traditional rental model is unlikely to work today. To compete with streaming services and free rentals from libraries, Blockbuster would need to shift toward a pop-up, experience-based store.
A better approach could be hosting movie clubs, like how bookstores run book clubs. Movie lovers could meet to discuss films and attend special events featuring guest speakers like actors, producers, or film critics. These events would offer something unique that streaming services can’t provide.
Blockbuster could also sell limited-edition merchandise, movie memorabilia, or offer exclusive content to attract movie buffs. While there may be some interest from collectors and retro enthusiasts, making it profitable on a large scale would be difficult.
Shifting to pop-up experiences could tap into the nostalgia people have, offering a chance to relive favorite movie moments. This approach, focused on unique events, is more likely to succeed than bringing back the old rental model, which no longer fits with how people consume media today.

Paula Rosenblum

Well, then we’d all have to get new disk players that have HDMI cables and a smaller footprint. Might as well buy them at the last Kmart standing (wherever that is…I think St Croix).

I think the ship has sailed. I’m not loving the ads that show up on Prime and Netflix now, but I don’t hate them enough to go back to physical media. PLUS….it’s environmentally irresponsible to create more physical media. It’s actually one reason I buy eBooks (except for coffee table treats like those sold by Taschen). I never could figure out what to do with my travel paperbacks when I finished reading them.I’d just leave them in hotels or planes, and they’d end up in landfills, I’m sure.
Good uses for used DVDs include being coasters, and I had one hair stylist who did his whole floor in old CDs. That’s about it.
I have no nostalgia for Blockbuster and never experienced any kind of community waiting on the bloody long lines, or while employees rummaged through unprocessed returns to find a movie I was looking for. No fond memories there.

Stephanie Stuckey is doing a great job resurrecting her family’s brand, Stuckey’s Pecan Rolls (if you ever drove down I95 from NY to Florida, they – and South of the Border billboards – were the markers that you’d actually hit the south), but you can actually eat the pecan rolls. And she’s not trying to build a new retail chain. She just wants to be mostly in rest stops and supermarkets. At least they have a purpose, and they are GOOD. That’s a taste of nostalgia, and is scaling in an appropriate way. But DVD’s and videos? Nope, That ship has sailed.

Allison McCabe

It could work as a single location museum. Other than that, cannot imagine a valid business case.

Dick Seesel
Dick Seesel

I agree with most of today’s comments — technology outran the need for video rentals a long time ago. (And remember that Netflix’s original business model, renting DVD’s through the mail, was the original nail in Blockbuster’s coffin.) You can argue that the streaming business is ripe for consolidation, but it’s hard to deny that consumer preferences are entrenched. (Until the next evolution comes along, but it’s not Blockbuster.) And if anybody needs a deal on a used combo VHS-DVD player gathering dust for over a decade, let me know.

Michael Zakkour
Michael Zakkour

Yes, please I’m dying to drain my bank account with late fees again.

Shep Hyken

Blockbuster failed because it didn’t reinvent itself to keep up with the times. A new Blockbuster is a cross between a museum and a pay-as-you-go rental program. I get the social aspect of going to a store and talking to other customers and employees, but is that what customers really want? I don’t think so. They have been exposed to Netflix, Amazon, and other streaming programs. Ratings and AI-fueled suggestion programs help make decisions. A few nostalgic stores in perfect locations might work, but it’s doubtful we’ll see 9,000 locations – or even 90 locations – ever again.

More Discussions