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October 24, 2025
How Can Restaurants Bring Diners Back to the Table?
In recent survey results tabulated by YouGov’s “U.S. Dining Out Report 2025,” the question of whether rising costs attached to dining out was reshaping consumer habits was asked, though the answer remained less than crystal clear.
“Although dining out remains a staple for Americans, economic pressures have made consumers more cost conscious. Seven in ten consumers say they eat out at least once a month, yet more than a third report doing so less frequently compared to last year, citing rising costs and a greater need to save financially,” Nora Hao, senior sales director for YouGov America, wrote in the report’s foreword.
Some of the most notable findings from the study included:
- Overall, U.S. diners are eating out less frequently than in the past: More than one-third (37%) indicated they were dining out on a less regular basis than they had a year prior, and of those that said so, a large majority (69%) indicated a perceived rise in menu prices as the primary driver behind cutting back on restaurant visits.
- It’s all about saving cash: More than half of respondents suggested that they had changed their dining habits with the aim of saving money. Of these, a majority (60%) said they were opting to dine at less expensive restaurants, and 53% indicated that they were actively seeking to take advantage of discounts or coupons.
- Dining out is an American pastime: A little less than a third (31%) dine out at least once a week, and 38% at least once monthly. One-fifth (20%) visit a restaurant less than once a month, while just 8% never do. Men are most likely to dine out at least once a week (35% versus 28% for women), but are also more likely to say they never eat at a restaurant (10% versus 6% for women).
American Diners Noticing Significant Price Hikes on Restaurant Menus, But BOGO and Discounts Are Appealing
One thing is clear: U.S. diners are sitting up and taking notice of price increases across the restaurant landscape. A whopping 82% indicated that they believed restaurant prices had “increased noticeably” in their area over the course of the past 12 months, with just 7% having a contrary viewpoint. This sentiment was “consistent across genders and generations,” per YouGov.
And while a slim majority (51%) of those polled said they eat out at about the same frequency as they had in 2024, 37% stated that they dine out less frequently than before. Among lower-income respondents, that figure increases to 44%.
Of those who did say that they were curtailing restaurant visits, more than two-thirds (69%) said the primary motivator was an increase in the expense attached to doing so. A full 58% highlighted that they were attempting to save money by eating out less often, and an only slightly smaller cohort (57%) cited an overall increased cost of living as cutting into their restaurant budgets. Nearly half (46%) stated that they were cooking at home more frequently, and 23% said that “eating out feels like a luxury.”
“BOGO offers are especially attractive with nearly three-fifths of regular US diners saying these would spur them to dine out more often (58%), with discounts (56%) trailing closely. A third of consumers also see value in loyalty points (33%) and free appetizers or desserts (33%),” the study authors noted.
On loyalty programs, the math seemed to look fairly favorable towards this method of capturing long-term spend.
“77% of all US diners indicate that loyalty programs could have them visiting restaurants more frequently, but that includes the 44% who say, ‘It depends on the offer.’ Loyalty programs have reasonably strong appeal among both lower and higher income diners,” the authors added.
The most considered QSR brands were: McDonald’s, Chick-fil-A, Burger King, Wendy’s, and Taco Bell, while the most considered casual dining restaurants were Olive Garden, Texas Roadhouse, Applebee’s, Chili’s, and Cracker Barrel. On the fast casual side, the top of the podium was held by Panera Bread, Chipotle, Five Guys, Sonic, and Panda Express.
Discussion Questions
Which restaurant brands are succeeding at bringing U.S. diners back to their tables, and which are failing? Other than price, what can establishments or chains do to improve traffic?
What can be determined by the rankings of the most considered restaurants in each category? What are these brands doing to achieve their comparative success stories during a time of steep competition and macroeconomic headwinds?
Poll
BrainTrust
Bob Amster
Principal, Retail Technology Group
David Weinand
Chief Customer Officer, Incisiv
Scott Benedict
Founder & CEO, Benedict Enterprises LLC
Recent Discussions







Volumes in foodservice are down, mainly because dining out has become significantly more expensive. Some cannot afford to dine out as much as they once did. Some can afford it but don’t think it is worth the expense. Until the value equation rebalances, we will not see volumes fully recover. For individual companies, growth will come from taking share from others. This means giving people reasons to visit and to spend – great experiences, special deals, menu innovation, and so forth are all ways to ‘tilt’ the value equation in a restaurant’s favor.
It’s clear that while a number of restaurant brands are successfully bringing diners back, others are lagging behind—and the contrast offers lessons. Brands like Chili’s (with improved value messaging and social media engagement) are showing positive signs, whereas chains such as TGI Fridays and Red Lobster are visibly struggling—moving toward bankruptcy or continuing to shutter locations amid weak traffic. A common thread in under-performance is a faded brand narrative, menu and service stagnation, or an unclear value proposition in a cost-constrained consumer environment.
Other than price, restaurants can improve traffic by sharpening the experience, engaging customers through digital platforms (mobile ordering, loyalty apps), and delivering standout menu innovation—especially comfort favourites done well, and new offerings that generate excitement. The brands that are most “considered” right now are those delivering a clear identity (fresh or familiar), operational consistency (speed + availability), and emotional connection (brand values, ambiance). Their success underlines that in a time of heavy competition and macro-economic headwinds, restaurants must give diners a distinct reason to come back—not just a seat at the table.
This summer, more local restaurants than ever offered happy hour promotions to stay competitive. Beyond price, many restaurants offer seasonal specials and local suppliers for culinary differentiation to boost traffic and positive word of mouth.
It’s TOUGH out there. Out West, I’ve noticed a flattening of prices…. In several places, all items, whether appetizers or entrees, were within 10% of each other in price. It was a complete turn off for wanting an appetizer, but perhaps perceived value for entrees was better.
What has gotten ridiculous outside of food, are drink prices. Sodas are double what they used to be, and paying $18 for a cocktail at a fast casual restaurant is tough to swallow. I assume beverages are now where the margins sit.
As @scottbenedict pointed out – Chilis has done a nice job of delivering high value at price points that aren’t far off from fast food. “Percieved Value” is the key – whether it’s experience or price – if a restaurant can achieve that, customers will keep coming back.
This is just the beginning. Just wait until the BBB gets passed. We are blissfully (or not so blissfully) heading for a cliff. Of course, we can be overjoyed over the huge ballroom that will occupy the space where the East Wing was and not mind the way it was unceremoniously destroyed. Tough times ahead, kids. You ain’t seen anything yet.
I thought the BBB was passed (back in July)? Or maybe you’re referring to the Blissful Ballroom Bill ?? 🙂
Another day, another “So what else is new?” report: yes, dining out is more expensive than it used to be, even adjusted for…whatever you want to adjust for. Except of course for the incomes of the wealthy; so what we should expect is a further hollowing out of the middle, as “nice” restaurants either disappear, or become yet another place offering amuse bouche plates and tasting menus for three figures …frown inducing as that may be.
The answer is simple. Lower prices, improve service, increase the perceived value. If consumers are dining out less, they will gravitate to those locations in which they perceive the better value.
Winners compete on perceived value architecture, not just price. Chili’s borrowed the fast-casual playbook—their $10.99 “3 for Me” combo isn’t revolutionary pricing, but it feels like a deal versus $15 fast-food. Meanwhile, TGI Fridays and Red Lobster die deaths of irrelevance because they’ve become experientially indistinguishable while costing more. Texas Roadhouse and Chick-fil-A thrive on “ritual value,” peanuts on the floor, intentional wait experiences, and legendary service consistency. These aren’t price plays; they’re operational theater.
Restaurants compete with every discretionary entertainment dollar. Netflix and video games deliver more hours of value. If you’re just selling food, DoorDash already won. Restaurants must be the reason to leave the house.
The GLP-1 effect could be a contributing factor in declining restaurant visits. Where’s the restaurant serving modest portions at lower prices? Such an offering would address both the less hungry guest and someone looking to get out but spend less on a reasonable portion. Make the hefty take-home extras a memory. Reduce some food waste in the process.