Where Do Consumer Loyalties Really Lie?
Bulking up: The 2013 COLLOQUY Loyalty Census, reveals loyalty in specialty, drug, department stores and restaurants increasing while groceries decrease, with a ...
Are Large Grocers Connecting With Locavores?
According to AT Kearney's report, Buying into the Local Food Movement, demand for local food "is spreading — from rural farm market stands to supermarket shel...
It Really Isn’t All About Price or Is It?
With most of retail engaged in a competition where the lowest price wins, not all can offer the lowest price despite claims to contrary. How can retailers shift...
Should Merchants Share Space to Cut Costs and Build Sales?
It isn't a new idea, but many retailers think it's a good one. In order to attract more customers, retailers are sharing space with complementary businesses. Do...
Some Contactless Cards Still Suffering From Teething Problems
Proponents of contactless cards point to the opportunity for shorter, faster checkout lines and claim retailers with contactless card readers at point of sale t...
Does the eBay/Kate Spade Pop-Up Represent Something New in Retailing?
EBay and Kate Spade Saturday are launching a pop-up shop featuring a digital touch-screen storefront window in New York this summer. Does the pop-up shop with ...
Are Retail Associates Geared Up for Omnichannel?
Lower level staff often don't see opportunities to excel. But staffing experts see the new omnichannel retail world as a means for employees to maximize their o...
Is Beauty Always in the Eye of the Beholder?
It's an extended-length ad, selling something, although the products are only mentioned at the end. But its message is clear — "women are too often their own ...
Will Retailers Benefit By Knowing Who’s the Boss?
The NPD Group's report, Generation Mom: How Moms Provide and Kids Influence Consumption Patterns in the Home, found "kids eat 43 more meals per year at home tha...
What’s the Next Big Food Thing?
Everyone has their own perspective. When it comes to food trends, predictions are wide-ranging. For The Hartman Group, it's all about health. What do you think ...
Will Cash Rebates Get People to Eat Healthier Foods?
Results from research conducted by the RAND Corporation, published in the American Journal of Preventive Medicine (AJPM), showed "rebates on healthy food purcha...
Are Brands Connecting Emotionally With Consumers?
In a recently published Customer Loyalty Engagement Index, emotional engagement proved the most important factor in purchasing decisions and brand loyalty, and ...
Is the Time Right for Digital Shelf Tags?
Are the costs that come with implementing digital shelf tag technology justified when weighed against the expense associated with changing current labels every ...
Less Work, More Choice For Seniors to Eat Well
Facts of life: some seniors reach a point where they can't/won't cook but they still want to eat tasty but healthy food. Meanwhile, they enjoy shopping and like...
Santa Gets Scrooged
Taking children to the store to see Santa Claus has long been a tradition designed to increase loyalty, footfall and sales, but one store in England, Debenhams,...
IKEA Makes Home Visits
People often consider IKEA a style leader. In actual fact, though, it is their customers' style preferences that are used to guide their product offerings. What...
Missed Opportunities in the African American Market
Nielsen's September 2012 analysis of African American consumer buying habits and trends highlights consumer opportunities for businesses. It also points out pos...
Selling Coffee in Plain English
What the Los Angeles Times dubbed "coffee confusion" is being deconstructed by British department store chain Debenhams. Following a survey, the store has rewri...
Apple Turns to Interior Decoration
More expensive than most light bulbs but less expensive than re-decorating, Apple's new iBulb means color in a room can be varied at the touch of a … computer...
Simplifying Front Of Pack Information
After years of debate in Britain about the pros and cons of various front of pack labeling schemes, a decision seems to have been made. By next summer, it is in...