Are Loyalty Programs More Important During the Holidays?
Through a special arrangement, presented here for discussion is a summary of a current article from the Hanifin Loyalty blog.
With the triumvirate of Black Friday/Small Business Saturday/Cyber Monday in the books, retailers are taking stock of their performance. Maybe if they would read the Maritz Loyalty Marketing 2013 Gift Buying Survey they could make some quick adjustments in their loyalty programs to prepare for the rest of the holiday season and spark additional sales.
The surveyed reinforced that loyalty programs continue to have influence over purchase decisions at holiday time. As Black Friday focuses on discounts and de-facto daily deals, Maritz found 41 percent of the 1,000 consumers surveyed have redeemed loyalty points as a contribution towards their gift-giving. Favorite currencies exchanged for gift giving were Amazon, Discover and MyPoints.
In addition, the report found that 69 percent of consumers would choose to shop with a retailer where they can earn loyalty points.
While so many retailers focus on the female shopper, it was interesting to see it reported that men plan to spend 38 percent of their gift budget on themselves versus only 28 percent for females. Men don’t always know what women want, but this survey says they certainly know what they want.
Why not deliver some targeted promotions within your loyalty program for the guys? The report stated that Americans expect to spend an average of $510 on gifts for friends and family this holiday season as well as $257 on gifts for themselves, so there is a lot of money at stake.
- Loyalty Matters During the Holiday Season – Hanifin Loyalty
- Holiday shoppers’ generosity extends beyond friends and family…to themselves – Maritz Loyalty Marketing
Are stores missing opportunities to use loyalty data to offer targeted deals rather than focusing solely on price-cutting during the holidays? How can stores do a better job balancing loyalty-engaging efforts with deals during the holiday shopping season?