Pros JobSIGHT is a perfect tool to help building professional service customers in a helpful and contactless way in a time when people are practicing social distancing. Similar to YouTube videos, visual instructions and advice are tremendously helpful for home improvement and maintenance projects. I rarely install complex products without consulting an instructional video and most people do the same. This is another great idea from Lowe’s to improve the satisfaction of building professionals and homeowners.

This is an innovative way to gain and maintain loyalty among the professional tradespeople. It can provide support where the tradesperson needs it, on the job site. The concept has further applicability in other businesses, such as field maintenance companies.

Sounds like a quantum leap in making the whole home service/repair process smarter and way more efficient for both the home owner and the professional. Sounds like an instant competitive advantage.

What a great idea. Homeowners can have real difficulty locating the right person for their home project; if they can find someone with ease through Lowe’s, that’s a real game-changer.

This benefits both the professionals who buy at Lowe’s and their customers. It also provides Lowe’s a way to gain additional loyalty from the tradesmen who have multiple places to purchase the parts and other items they need for their work. Great concept. Will be interesting to see if their try-and-buy strategy for JobSIGHT works.

Great thinking on Lowe’s part. Of course it will be welcome now, and I believe in the future.

Excellent solution by Lowe’s! Supporting contractors has primarily been the domain of Home Depot and Lowe’s needed a way to differentiate themselves in the eyes of those contractors/professionals. A great innovation and use of multiple technologies that really serves a need for both the pro and their customer and entices the pro to become a loyal Lowe’s customer in return. This solution will be very welcome during these times of social distancing and other pandemic concerns, but will also serve those same pros well in the future and likely help them grow their business and customer loyalty as well!

There’s no question that the job of estimating and planning is difficult for pros. But the people I know who thrive in delivering pro services rely heavily on yellow notepads augmented by pictures and video….

What is critical in all this is to recognize the completeness of information a pro gets from visiting the site and looking most things up themselves – they are far far better prepared. Only in the physical space can the pro notice something obscure in an out of the way place with the homeowner would miss and which would stop the job down for hours or days.

Very good initiative that integrates technology to improve or even change an existing process. Lowe’s will benefit greatly by listening to the valuable feedback provided by trade professionals. No instant hits, but can become a true advantage for both Lowe’s and the trade with a bonus of happy end customers.

In theory this is great. In reality, it has many limitations that are not being discussed in the simple video use case. For an obvious water heater replacement, it’s usable. For a challenging diagnostic such as HVAC–absolutely not. For a roof repair, structural carpentry issue, water leak trace, etc. etc., etc. an on-site experienced evaluator is needed. And most of the time, contractors do more than simple parts replacemnt style repairs.