September 12, 2024

Photo by Calle Macarone on Unsplash

Will Campbell Soup’s Rebranding Make a Difference If It’s Approved?

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The Campbell Soup Company is considering a significant rebranding, proposing to drop “soup” from its name in favor of “The Campbell’s Company.” CEO Mark Clouse suggested this change to shareholders earlier this week, aiming for approval at the annual meeting in November.

The move reflects Campbell’s broadening product range beyond soup, with nearly 50% of sales now coming from snack brands like Goldfish and Snyder’s of Hanover. Under Clouse’s leadership since 2019, Campbell has diversified its offerings and enhanced its meal and beverage products, including sauces and the newly acquired Rao’s brand.

As reported by The Wall Street Journal, with snacks projected to grow by 3% to 4% this year compared to a modest 1% to 2% increase in meals and beverages and flat soup sales, according to Campbell, the rebranding is intended to better represent the company’s evolving portfolio while maintaining its long-standing reputation.

Retail brands that decide to rebrand are fairly common and often successful; however, the change is usually minimal or mostly relegated to visual aesthetics such as logos and designs. Campbell Soup has decided to drop an entire word from its name, and it might not make a difference for the overall brand, but could it have a negative effect on the perception of Campbell’s soup products?

Another brand that pulled a similar move is Dunkin’. Founded in the 1950s as a donut shop, Dunkin’ Donuts adapted to shifting consumer preferences in the 1990s and 2000s, which favored healthier options and coffee over donuts. By 2011, Dunkin’ was outselling Starbucks in coffee sales in the U.S., according to Pony Studio. To align with its new focus, the company dropped “Donuts” from its name in 2019, marking a major shift in its branding strategy.

As part of a “$100 million brand refresh plan,” which featured updated store designs and an emphasis on mobile ordering, Dunkin’ rebranded to position itself as a beverage-focused, on-the-go brand. The company saw coffee sales rise from 1.6 billion cups in 2019 to 4.4 billion in 2021 following the change.

With all the successful rebranding efforts out there, there have also been some failed attempts.

In January 2009, Tropicana, a PepsiCo brand, undertook a major rebranding effort for its Tropicana Pure Premium Orange Juice, aiming to align with market trends. Per ELVTR, the redesign involved removing the orange and straw imagery from the packaging, “replacing it with a large clear glass of juice,” and positioning the logo vertically. The designers also eliminated the “No pulp” label, which previously emphasized the product’s uniqueness. The updated packaging instead highlighted the message: “100% Orange Pure and Natural.”

This $35 million redesign quickly faced backlash from consumers, who quickly “started criticizing the new design, calling it ‘ugly’ and ‘silly.’ Many said that Tropicana’s premium juice resembled ‘an ordinary discounted product from a cheap supermarket.’”

Just two months later, Tropicana’s sales dropped by 20% and the company lost $30 million dollars. In response to the negative feedback, Tropicana switched back to its original design in February 2009, retaining only a new “orange” cap.

In addition to the proposed name change, Campbell is introducing new soups aimed at younger consumers, such as Ghost Pepper Chicken Noodle and Nashville-Style Hot Chicken soups. The company is also focusing on updating its lower-sodium Healthy Request line to appeal to health-conscious older consumers, who remain a key segment despite recent declines in soup sales.

BrainTrust

"Changing the corporate name gives a signal to the market, investors, and employees that Campbell is doing more than soup and will drive growth outside of the core product set."
Avatar of Verlin Youd

Verlin Youd

SVP Americas, Ariadne


"While it’s a more honest representation of the company, it’s not such a good idea to remind or educate consumers about just how much consolidation there has been in the space."
Avatar of Paula Rosenblum

Paula Rosenblum

Co-founder, RSR Research


"It is a corporate rebrand, as long as they don’t touch the consumer product packaging I don’t see an issue."
Avatar of Kenneth Leung

Kenneth Leung

Retail and Customer Experience Expert


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Discussion Questions

How might Campbell Soup’s name change impact consumer views of its classic products, and how can potential backlash be managed?

What factors drive the success of rebranding efforts, as seen in Dunkin’s shift from donuts to coffee, and how can companies align their new identity with customer expectations?

What can be learned from Tropicana’s 2009 packaging redesign failure about balancing brand innovation with heritage, and how can companies avoid similar pitfalls?

Poll

18 Comments
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Neil Saunders

This is a change to the corporate name so, from a consumer perspective, it will make no difference at all. Even at present the soup tins on the shelves of supermarkets just show the “Campbell’s” logo, they don’t say “Campbell’s Soup”, so this isn’t a big deal. From a corporate perspective, the change makes sense as Campbell’s owns a lot more brands than just soup including things like Kettle chips, Goldfish crackers and, more recently, Rao’s sauce. It’s important that name reflect the authority and depth of the company. 

Richard Hernandez
Richard Hernandez
Reply to  Neil Saunders

Neil ,It actually does say SOUP on the cans, see pic in the article. Does this mean that word will come off the cans as well? I don’t know if that will or will not make a difference, but some customers are “literal” and this may cause an issue down the road…

Neil Saunders

Not on the logo at the top it doesn’t. It just says Campbell’s. The word soup at the bottom is a product descriptor, it’s not part of the logo or branding and it won’t change. So I fail to see how this impacts consumers at all.

Richard Hernandez
Richard Hernandez
Reply to  Neil Saunders

Maybe so-but being in store operations for many years, i never assume anything in retail especially, from a customer’s perspective.

Neil Saunders

It’s a corporate name change. They’re not rebranding the products or removing the word soup from tins.

Brad Halverson
Brad Halverson
Reply to  Neil Saunders

Good move, if this is the way they are doing it.

Georganne Bender
Georganne Bender

I don’t think changing the company name from The Campbell’s Soup Company to The Campbell’s Company will make any difference at all.

Craig Sundstrom
Craig Sundstrom

If a picture is worth a thousand words, then they’ve already dropped it, as I don’t see “SOUP” next to “Campbell’s”, but rather far below it. Of course the real issue is consumer’s Pavlonian recall – “next word is…” – rather than the legalities. Really, this strikes me as the kind of argument clever lawyers/branding experts make to clueless boards than something that will move the company forward.

Paula Rosenblum

While it’s a more honest representation of the company,it’s not such a good idea to remind or educate the consumer about just how much consolidation there has been in the space. I see no advantage and a lot of potential risk.

Dunkin is different. The coffee was always better than their donuts. And they’re not a big conglomerate

Doug Garnett

Changes like this mean nothing to consumers where it’s simply a rearrangement of the deck chairs. IF it has any meaning it would be with the sales channel. I can imagine all the sophisticated executive talk happening at corporate but also think a change is unlikely to help in the channel.
Worse, there is serious potential to hurt in the long run. After all, isn’t The Campbell’s Company that new auto shop on the corner? Or is it a consultancy started by a guy named Campbell? Without soup, the name is incredibly dull and unremarkable. I can’t imagine cold calling a retail buyer and saying I’m from “Campbell’s”… The lack of understanding and recognition is a bad thing. Not devastating, but a mistake — worse, an unforced error.

Last edited 1 year ago by Doug Garnett
Kenneth Leung
Kenneth Leung

It is a corporate rebrand, as long as they don’t touch the consumer product packaging i don’t see an issue. It is like Alphabet and Google, do most people care that alphabet is the holding company? Now if they start changing product packaging significantly that is a different issue.

Brian Numainville

Not going to make a difference from a consumer perspective. Campbell’s is the company name and soup or any other product name a descriptor. I’m guessing this isn’t going to have an appreciable change on the shelf labels.

Verlin Youd
Verlin Youd

I think it’s a smart and timely move! Of course, they will still have soup with the word soup on the cans. I’m confident my comfort food of Campbell’s Tomato Soup (made with milk) and grilled cheese (cheddar & provolone) will still be possible. Changing the corporate name gives a clear signal to the market, investors, and certainly employees, that Campbell is doing more than soup and will drive growth outside of the core soup product set. Sure, there are examples of really bad name changes, looking at you Overstock. On the other hand, there are many successes, including IBM, Ahold, GM, Apple, Facebook, Starbucks, EBay, and way too many more to list. Kudos to Campbells!

Paula Rosenblum
Reply to  Verlin Youd

First thing I ate when I got back from India

Jamie Tenser

Campbell’s offers a range of packaged food products that are not soup.
I would not expect major changes to its iconic red cans. Each of its other brands has a unique identity as well. “Campbell’s” is AOK as the corporate umbrella.
Individual food brands (and groups of brands) change hands all the time. The recent Kellanova – Mars deal is just one prominent example. For Campbell’s, a “house of brands” structure must make sense for investors, who visualize a future where strategic trades are all the more common.

Ananda Chakravarty
Ananda Chakravarty

This is not so much a rebrand as a brand adjustment. From a marketing perspective the change will have limited impact until Campbells starts rolling out a series of new products. Although they already have other products outside of soup, the company will now have the opportunity to use their name in exciting new products under the same banner umbrella. The question for any brand is how does the parent banner hold up for secondary banners- for Campbells, this is a no- brainer that should have been done years ago. Campbells can bundle other products like Pepperidge Farm and V8 under the Campbell banner. Sometimes this is beneficial, and generates broader brand value and awareness- something I’m sure Campbell has tested in the market before making this call.

Brad Halverson
Brad Halverson

Campbells can reorient the corporate name as they wish. But changing actual soup can packaging would stir things up, and mess with brand loyalty because the old label invokes trust and a comfort food feeling.

Coca-Cola struck lightning in a can by teaching us in the 80’s that a packaging change (New Coke), and returning back to the classic label can create substantial PR for the company and reaffirm brand loyalty. But am assuming Campbells wouldn’t go this route.

Last edited 1 year ago by Brad Halverson
Peter Charness

You have to wonder if there wasn’t some kind of “rebranding” project complete with outside consultants, internal teams, focus groups and all kinds of expenses and eyepopping cost. And in the end – dropped one word.

18 Comments
Oldest
Newest Most Voted
Inline Feedbacks
View all comments
Neil Saunders

This is a change to the corporate name so, from a consumer perspective, it will make no difference at all. Even at present the soup tins on the shelves of supermarkets just show the “Campbell’s” logo, they don’t say “Campbell’s Soup”, so this isn’t a big deal. From a corporate perspective, the change makes sense as Campbell’s owns a lot more brands than just soup including things like Kettle chips, Goldfish crackers and, more recently, Rao’s sauce. It’s important that name reflect the authority and depth of the company. 

Richard Hernandez
Richard Hernandez
Reply to  Neil Saunders

Neil ,It actually does say SOUP on the cans, see pic in the article. Does this mean that word will come off the cans as well? I don’t know if that will or will not make a difference, but some customers are “literal” and this may cause an issue down the road…

Neil Saunders

Not on the logo at the top it doesn’t. It just says Campbell’s. The word soup at the bottom is a product descriptor, it’s not part of the logo or branding and it won’t change. So I fail to see how this impacts consumers at all.

Richard Hernandez
Richard Hernandez
Reply to  Neil Saunders

Maybe so-but being in store operations for many years, i never assume anything in retail especially, from a customer’s perspective.

Neil Saunders

It’s a corporate name change. They’re not rebranding the products or removing the word soup from tins.

Brad Halverson
Brad Halverson
Reply to  Neil Saunders

Good move, if this is the way they are doing it.

Georganne Bender
Georganne Bender

I don’t think changing the company name from The Campbell’s Soup Company to The Campbell’s Company will make any difference at all.

Craig Sundstrom
Craig Sundstrom

If a picture is worth a thousand words, then they’ve already dropped it, as I don’t see “SOUP” next to “Campbell’s”, but rather far below it. Of course the real issue is consumer’s Pavlonian recall – “next word is…” – rather than the legalities. Really, this strikes me as the kind of argument clever lawyers/branding experts make to clueless boards than something that will move the company forward.

Paula Rosenblum

While it’s a more honest representation of the company,it’s not such a good idea to remind or educate the consumer about just how much consolidation there has been in the space. I see no advantage and a lot of potential risk.

Dunkin is different. The coffee was always better than their donuts. And they’re not a big conglomerate

Doug Garnett

Changes like this mean nothing to consumers where it’s simply a rearrangement of the deck chairs. IF it has any meaning it would be with the sales channel. I can imagine all the sophisticated executive talk happening at corporate but also think a change is unlikely to help in the channel.
Worse, there is serious potential to hurt in the long run. After all, isn’t The Campbell’s Company that new auto shop on the corner? Or is it a consultancy started by a guy named Campbell? Without soup, the name is incredibly dull and unremarkable. I can’t imagine cold calling a retail buyer and saying I’m from “Campbell’s”… The lack of understanding and recognition is a bad thing. Not devastating, but a mistake — worse, an unforced error.

Last edited 1 year ago by Doug Garnett
Kenneth Leung
Kenneth Leung

It is a corporate rebrand, as long as they don’t touch the consumer product packaging i don’t see an issue. It is like Alphabet and Google, do most people care that alphabet is the holding company? Now if they start changing product packaging significantly that is a different issue.

Brian Numainville

Not going to make a difference from a consumer perspective. Campbell’s is the company name and soup or any other product name a descriptor. I’m guessing this isn’t going to have an appreciable change on the shelf labels.

Verlin Youd
Verlin Youd

I think it’s a smart and timely move! Of course, they will still have soup with the word soup on the cans. I’m confident my comfort food of Campbell’s Tomato Soup (made with milk) and grilled cheese (cheddar & provolone) will still be possible. Changing the corporate name gives a clear signal to the market, investors, and certainly employees, that Campbell is doing more than soup and will drive growth outside of the core soup product set. Sure, there are examples of really bad name changes, looking at you Overstock. On the other hand, there are many successes, including IBM, Ahold, GM, Apple, Facebook, Starbucks, EBay, and way too many more to list. Kudos to Campbells!

Paula Rosenblum
Reply to  Verlin Youd

First thing I ate when I got back from India

Jamie Tenser

Campbell’s offers a range of packaged food products that are not soup.
I would not expect major changes to its iconic red cans. Each of its other brands has a unique identity as well. “Campbell’s” is AOK as the corporate umbrella.
Individual food brands (and groups of brands) change hands all the time. The recent Kellanova – Mars deal is just one prominent example. For Campbell’s, a “house of brands” structure must make sense for investors, who visualize a future where strategic trades are all the more common.

Ananda Chakravarty
Ananda Chakravarty

This is not so much a rebrand as a brand adjustment. From a marketing perspective the change will have limited impact until Campbells starts rolling out a series of new products. Although they already have other products outside of soup, the company will now have the opportunity to use their name in exciting new products under the same banner umbrella. The question for any brand is how does the parent banner hold up for secondary banners- for Campbells, this is a no- brainer that should have been done years ago. Campbells can bundle other products like Pepperidge Farm and V8 under the Campbell banner. Sometimes this is beneficial, and generates broader brand value and awareness- something I’m sure Campbell has tested in the market before making this call.

Brad Halverson
Brad Halverson

Campbells can reorient the corporate name as they wish. But changing actual soup can packaging would stir things up, and mess with brand loyalty because the old label invokes trust and a comfort food feeling.

Coca-Cola struck lightning in a can by teaching us in the 80’s that a packaging change (New Coke), and returning back to the classic label can create substantial PR for the company and reaffirm brand loyalty. But am assuming Campbells wouldn’t go this route.

Last edited 1 year ago by Brad Halverson
Peter Charness

You have to wonder if there wasn’t some kind of “rebranding” project complete with outside consultants, internal teams, focus groups and all kinds of expenses and eyepopping cost. And in the end – dropped one word.

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