Will Body Cameras Scare Shoplifters?
TJX Companies has started outfitting security guards at some of its stores in the U.S. with police-type body cameras. Will these cameras help retailers reduce shrink and/or in-store confrontations?
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Can Free Events Help REI Overcome Its Challenges Amid Financial Losses?
REI Co-op is gearing up for a summer of outdoor adventure with over 300 free classes and events scheduled nationwide on Saturday, June 15. How can REI measure the success of events like Opt Outside?
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Should the Sustainability Benefits of In-Store Shopping Be Promoted?
A new university study finds that explicitly providing consumers with information on the environmental and social impact of home deliveries can help U.S. omnichannel retailers capture sizeable market share from Amazon while expanding margins. Is there enough evidence that online shopping at this point has a worse environmental impact to make such claims?
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Has IKEA Revolutionized the Retail Experience With Roblox?
IKEA has announced that it will pay a limited number of Roblox players £13.15 or €14.80 per hour to work in its virtual store experience, called “The Co-Worker Game.” What implications might this have for the future of remote employment and digital labor markets?
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Can McDonald’s Solve Its Price Perception Problem?
Joe Erlinger, president of McDonald’s USA, wrote an open letter to refute charges that the fast-food giant’s menu prices have skyrocketed over the inflationary period. Should McDonald’s and other fast-food chains be doing more to explain their price increases and dispel “myths” about their pricing actions?
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Are Flagship Stores Necessary for Retail Brands?
Flagship stores stand out for their size, location, customer service, and overarching purpose. What key metrics should be used to evaluate the success of flagship stores like Banana Republic, Seiko, Apple, and LEGO beyond traditional sales figures?
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Are Drones Almost Ready for Takeoff?
Amazon’s Prime Air drone program has been cleared by the Federal Aviation Administration (FAA) to fly devices beyond the visual line of sight, clearing a key regulatory hurdle to the e-commerce giant’s plans to expand the reach of its deliveries. How confident are you that drone delivery will be sustainable and soon scale nationwide?
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Will Walmart+ Week’s Early Launch Outperform Amazon Prime Day in 2024?
This year, Walmart is stepping up its game in the members-only sales arena by launching its Walmart+ Week ahead of Amazon’s anticipated Prime Day event in July. How might this influence consumer loyalty and shopping behavior this summer?
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How Should Brands Respond to Positive Online Reviews?
While businesses are widely encouraged to respond to negative online reviews, a new study finds responding to positive online reviews is more of a “minefield” and some should be ignored. Should businesses respond to positive online reviews with tailored, templated, or no responses?
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Will Amazon Take Over the Restaurant Delivery Industry?
Amazon has expanded its Prime membership to include a permanent Grubhub+ subscription. How might this partnership reshape the landscape of food delivery services?
