Klarna is the latest company to launch advanced third-party AI solutions, such as AI-powered shopping assistants, in a trend that could help retailers create more convenient experiences. How could the spread of generative AI-powered tools change the face of e-commerce?
Google is dipping its toes into experiential retail with the Google Visitor Experience at its Mountain View, California, campus. How could Google use this to inform the visitor experience promised in future store openings?
Yaysay, a mobile shopping app that draws inspiration from social media, dating apps, and gaming interfaces, has recently launched in beta. Does it hold enough appeal to become a “5-minute daily habit” for a wide range of fashion shoppers?
With many retailers no longer offering free online returns, in-store returns promise to see an uptick. Are stores ready?
Self-checkout stations show little signs of slowing their expansion across retail, yet critics only appear to be getting louder. Do the benefits of self-checkout outweigh the drawbacks for both shoppers and retailers?
A new report by FMI, The Food Industry Association, finds that 54% of shoppers plan to buy “much more” or “somewhat more” private-label brands in the future. What obvious and less obvious factors do you see driving growth in private-label food categories?
Amazon is testing a new “Consult-a-Friend” feature that allows shoppers to request, view, and manage their friends’ feedback on products within the Amazon Shopping app. How much consumer appeal do you see for this feature?
Craig Jelinek, the second CEO in Costco’s 40-year history, plans to retire in early 2024. What lessons should be taken from Craig Jelinek’s success at Costco?
To highlight its 125th anniversary, Pepsi opened up a diner, Pepsi 125, from Oct. 19 to 25 in New York City. What do you think of this pop-up experience?
The importance of omnichannel operations is well established, and that is driving customer expectations higher than ever. How do you expect the omnichannel experience to evolve in the coming years?
