With many companies trying to dissuade returns, the retailers that are doing the opposite stand a good chance of not only retaining their customers but attracting new ones. How else can retailers strike a good balance between accommodating customers and managing returns?
Amazon is bringing Amazon One palm recognition capabilities to all 500+ Amazon-owned Whole Foods stores nationwide by year-end in a major expansion of the payment technology. Does payment through palm recognition offer enough convenience to offset privacy and security concerns?
Lowe’s is expanding a program to operate Petco in-store shops to nearly 300 locations by year-end after a successful pilot at 15 locations. Why are Petco’s in-store shops working for Lowe’s?
Even though Toys R Us has made a comeback by opening up branded sections inside Macy’s department stores across the U.S., its future remains uncertain. Are the days over when a family strolls into a toy store over a Target, Walmart, or Amazon?
With the end of summer quickly coming into view on the horizon, back-to-school shopping is already in full swing. If the NRF is right about back-to-school spending reaching record levels, do you believe this will be due to inflation or in spite of it?
In-N-Out plans to start barring employees in five states from wearing masks in order to “promote clear and effective communication” and showcase “our Associates’ smiles.” Should retailers start encouraging associates to stop wearing masks or start banning their use by staff on selling floors?
Consumers are experiencing a mixed reception to the growing importance of AI in both their lives and retailers’ e-commerce experiences. What steps, if any, should retailers take to make shoppers more comfortable with their use of AI?
Saturdays in July and August, most Walmart stores across the nation are providing sensory-friendly hours between 8 and 10 a.m.
El hashtag #GrimaceShake ha acumulado más de 2.700 millones de visitas en TikTok desde el 12 de junio, cuando McDonald’s puso a la venta una edición especial de batidos con sabor a bayas.
The #GrimaceShake hashtag has amassed over 2.7 billion views on TikTok since June 12 when McDonald’s released a special-edition berry-flavored shake.
