Can anything ruin Goodwill’s trajectory?

Goodwill appears to be pleased with significant revenue despite a faltering U.S. retail apparel market. However, will erratic pricing lead to a significant loss of its traditional customer base?

Goodwill is shuttering one of its online marketplaces.

GoodwillFinds, an e-commerce platform launched last year to facilitate online sales for Goodwill stores, has expanded its reach by adding four…

Goodwill in Washington, D.C, in a move meant to lend a big helping hand to one of the communities it serves, is partnering to build affordable housing and a childcare facility as part of the same complex as one of its stores.  

A new recommerce venture offers all of the benefits of buying second hand plus a means to help fund social service programs in local communities, such as job training and youth mentorship. Do you see retailers trying to raise the visibility of their secondhand offerings in light of rising prices?

A new browser add-on will let visitors to Amazon or Walmart’s websites know if they can get a better deal on a second-hand version of the product they’re searching for at Goodwill. Will Goodwill’s Chrome extension significantly improve its online sales?

Goodwill isn’t what it once was — something Goodwill itself acknowledges. So, the company is piloting a new store concept to address the perception that it is moving too upscale. Should retailers that are moving upscale to meet customer trends consider opening back-to-basics concepts to keep core customers on board?