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November 4, 2024
Should eBay Drop All Seller Fees in the US?
For U.S. sellers, eBay charges two main selling fees: an insertion fee for listing items and a final value fee when an item sells. Insertion fees can be waived for the first 250 listings each month; after that, a fee of $0.35 per listing applies. This fee is non-refundable and can be charged multiple times if items are relisted or listed in multiple categories.
The final value fee is based on the sale price, calculated as a percentage of the total sale amount plus a per-order fee. For sales up to $7,500, the fee is generally around 13.25%, with a lower percentage for amounts over that threshold. Additional rates apply for specific categories, and there are different structures for sellers with eBay Stores or those selling vehicles.
A recent thread on Reddit discussed the fact that it is now free to sell across categories in the UK for private sellers as of Sept. 30. Commenters explored the notion of removing seller fees from eBay in the U.S. as well, with many expressing their enthusiasm and how much it would help their margins. However, some wondered if eBay would lose too much profit if U.S. seller fees were removed.
In response to eBay competitor Mercari removing seller fees this past March, an eBay community post from April also questioned whether eBay would ever remove seller fees, and responses were mixed. The most upvoted comment believed that eBay would never remove seller fees, stating, “There is no business out there that operates for free out of the generosity of their hearts, [least] of all eBay.” Others wondered if the notion of removing seller fees would lead to buyers having new fees.
Another commenter explained how they believe companies like eBay still make plenty of profit without fees by resorting to advertising fees, selling sales/personal data, and other creative means.
According to TechCrunch, eBay making it free to list items across most categories in the UK follows the company’s actions in Germany last year and aligns it with platforms like Vinted and Depop, which have attracted consumers interested in selling secondhand clothing and related items online. Vinted and Depop do not currently charge seller fees, opting instead for alternative revenue models.
As reported by Sky News, eBay, second only to Amazon in customer visits across the UK, faced growing pressure to make this change as competitors like Facebook Marketplace and Vinted allow users to sell without fees.
The change is good for sellers, but it might not all be beneficial. With the removal of these fees, buyers are “set to face a charge,” though eBay has not yet announced how that will be applied, noting that it won’t take effect until early next year. The company’s UK boss told the outlet that the fee would be “small.”
Mercari did something similar. After removing its seller fees, that cost was transferred to buyers in the form of a “payment processing fee” that has buyers upset, as shared on Reddit. At the time, many buyers expressed that they planned to abandon Mercari for other platforms.
Per Sky News, eBay shared that dropping seller fees for fashion back in April drove a strong increase in listings for sought-after items like jeans, shirts, and dresses, supporting sustainability by reducing landfill waste. The company also highlighted that the fee removal on its German site last year doubled the number of new sellers.
Overall, many consumers are worried that the elimination of seller fees on eBay will not translate into lower prices. Sellers may be less incentivized to reduce their prices, benefiting instead from improved profit margins. Consequently, shoppers might encounter new buyer fees, which could negate any anticipated savings, leaving them dissatisfied with the overall impact of the policy change.
Discussion Questions
How might the potential introduction of buyer fees on platforms like eBay influence consumer behavior, especially as more fee-free selling environments emerge?
What strategies should eBay adopt to balance the needs of sellers and buyers while maintaining its competitive position in the market?
What lessons can eBay learn from platforms like Vinted and Depop, which operate without seller fees, to enhance seller engagement and customer satisfaction?
Poll
BrainTrust
Gail Rodwell-Simon
Strategic Retail Advisor, SPARX Advisory Group
Bob Amster
Principal, Retail Technology Group
Mark Self
President and CEO, Vector Textiles
Recent Discussions








The decision to drop seller fees in the UK was taken on the basis that eBay was suffering from the growth of other resale sites, especially in fashion. Many of these, like Depop and Vinted, do not charge seller fees. Since the change has been made, the volume and quality of listings has improved which, in turn, strengthens eBay’s destination status among consumers. Given that eBay faces similar dynamics in the US, it would make sense to at least review seller fees and see if there’s an economic case removing them and monetizing other aspects of the process.
If removing eBay’s seller fees is going to lead to more advertising, I am personally against it. I do not want to be peppered with pops that do not interest me and ads for things I don’t want, don’t need, and for which I am not looking. eBay has a right to earn fees. These can be adjusted to meet the competitive environment, but removing them has to be replaced with something else and I don’t the something else that wouldn’t have unintended negative repercussions.
It seems safe to assume the lack of fees on other platforms is due to the latter trying to attract vendors; so, yes, eBay is asserting its dominance by continuing to impose them. The idea that there will be a large increase by dropping them strikes me as improbable, but, of course, the only way to know for sure is to try it out and see.
This will be a careful balancing act for eBay as they manage the economics of the business. The new entrants are looking to build critical mass and may be willing to take the loss in order to gain market share. How long of a runway does eBay have to assess this strategy to see if the loss of the seller fee would actually be offset on the Buyer side?
Any consideration of dropping or lowering fees is an indication of a changing business model in order to stay competitive. EBay is VERY mature, and they probably need to do something to generate some marketshare or mindshare.
Whether this would work or just lower their revenue obviously remains to be seen.
Who are we to tell eBay what to do? Regarding seller fees (or any other fees), it is eBay’s choice. They know the market, they know their competition, and they will decide what the best business strategy is for them. It will either work or not, and that will dictate how they proceed.
eBay’s reputation drives the volume of visits and sales. Ideally, it will hold onto its market share as it determines the best strategy moving forward.
Nothing is free, so dropping seller fees for eBay is a response to competitive pressure and the margin will be picked up elsewhere (buyer, diff seller fee, advertising and promotions). eBay will have to do the same analysis for North America since in this case global consistency isn’t required or expected. If there isn’t competitive pressure to drop the fee, there is no reason for eBay to do so for a region
I would be concerned that dropping seller fees could open the door to lower tier sellers with less consideration for product quality or customer service.
Removing seller fees could improve margins for eBay sellers, but it’s worth considering if buyers will end up covering that revenue loss through new fees. If eBay wants to stay competitive, they need to carefully consider the full impact on both sellers and buyers.