In some circumstances, retail employees find the need to go “above and beyond” for customers, sometimes deviating from organizational rules, a move that has been shown to enhance customer loyalty and lift engagement for the infracting employee.
Nordstrom Rack, celebrating its 50th anniversary, has rolled out a new logo inspired by the one used in the ‘70s and ‘80s to differentiate the off-price chain from its competitors better.
Bonobos is changing owners again, becoming the property of the brand management firm WHP Global and Express after the companies signed a definitive agreement with Walmart.
The “State of the U.S. Wine Industry” report from Silicon Valley Bank found that the only growth in the category came from consumers over 60.
A new off-mall store concept, Twisted by Wetzel’s, aims to inject creativity and excitement into the Wetzel’s product line and add a catchier look and feel to the experience.
UBS forecasts that somewhere between 40,000 and 50,000 stores will close in the U.S. by 2028, down from its previous forecast of 80,000 locations.
How fast do consumers want their online orders delivered? Perhaps not as quickly as retailers think.
A university study finds mandatory policing of shoplifting and other “customer deviant behavior” often produces strong negative emotions in retail associates, leading to perceptions of unfairness and increased turnover.
Walmart is closing four of the eight stores it operates in Chicago after concluding that it could no longer sustain the losses it has experienced since it opened its first location in the city 17 years ago.
While office workers, tourists, construction workers and others have been filling Boston’s downtown across day parts for food, entertainment and opportunities to socialize, they haven’t returned to retail shopping. We explore why not.
