Will Amazon Customers Revolt Over Return Fees?
Amazon.com has begun charging return fees on products brought to the UPS Store.
-
-
Are Loyal Retail Workers Being Exploited?
A university study finds that loyal workers tend to be exploited by being asked to do unpaid work and additional job tasks where less committed colleagues are not.
-
Is Livestream Selling a Good Fit For Resale?
Poshmark, the resale marketplace, introduced Posh Shows, enabling users to sell secondhand products via live video from their homes.
-
Do Conversational AI Chatbots Make Better Sales Non-Associates?
New research finds that 67 percent of ChatGPT users feel understood often or always by the AI bot compared to 25 percent of traditional support chatbot users.
-
How Much of a Security Risk is ChatGPT?
Samsung employees learned last week that they accidentally leaked sensitive information to the artificial intelligence-powered chat technology Chat GPT.
-
Why is Walmart Taking up Pickleball?
Walmart has partnered with racquet sports booking platform Break the Love to invite customers and associates to play pickleball,.
-
Why Are Retail Customers So Angry?
Forty-three percent of Americans have publicly voiced their displeasure about their most serious product and service problem, up from 35 percent in 2015, according to the 2023 National Customer Rage Survey.
-
The Epic Tale of RetailWire and Its Co-Founders Can Now Be Told
Nearly 22 years after its start, RetailWire’s co-founders are retiring. Help us send them off with well-wishes and many thanks!
-
Do Apple Customers Want to Shop For iPhones Via Video Chat?
Apple recently introduced a “Shop with a Specialist” feature that lets online shoppers have a video chat with a retail specialist to get advice on buying an iPhone.
-
Can Steph Curry Match Michael Jordan On Selling Floors?
Under Armour signed a new contract with Golden State Warriors star guard Stephen Curry that extends into his retirement. The agreement, with incentives, could become a lifetime deal similar to Nike’s contracts with Michael Jordan and LeBron James.
