Ethics is a topic seldom addressed at retail industry forums and perhaps less often in discussions about high tech. So it was notable that a panel session was organized at the recent NRF Show, entitled, “Retailing Ethics in the Age of Artificial Intelligence.” Does the retail industry place sufficient emphasis on ethical matters?
A new patent from Walmart would allow consumers to view real images of their groceries — rather than stock images — before purchasing online. Will enabling shoppers to view actual produce before purchasing be a necessary step to instill confidence in buying such products online?
7-Eleven is one of the most well-known U.S. convenience store chains and now, customers might be noticing a lot more of them. The retailer has acquired 1,030 convenience stores owned by Sunoco spread across 17 states, the largest acquisition in 7-Eleven’s history. Will 7-Eleven benefit from its newly increased footprint?
New research reveals a more granular picture of the fragmented nature of consumer loyalty in the grocery sector. In a presentation at NRF, findings were shared from a survey of 3,000 shoppers and 200 retailers that reveal some of the “whys” behind divided loyalty. Does it make sense that grocery shoppers might be loyal to more than one store for different reasons?
A Starbucks in Seattle isn’t interested in your cash. In fact, it won’t accept cash should you try to use it as payment for your purchase. Do you think cashless restaurants and stores are going to become ubiquitous in the near future?
“Why does retail fail so often when it crosses borders?” David Marcotte, SVP strategic advisory services, Kantar Consulting, posed this question to kick off a panel discussion last week at NRF. What steps should retailers take before expanding to new national markets?
In September, Sweatcoin, an app that rewards individuals for staying active, became the most downloaded health and fitness application in the U.S. and it has retained that top ranking nearly every week since. Do you see gamified apps rewarding consumer behavior such as Sweatcoin as a potential loyalty tool for retailers and brands?
Dunkin’ Donuts is continuing along its path to a new look and feel with a new concept store. But is Dunkin’ making a mistake by trying to move upmarket?
Blockchain, the underlying ledger technology behind bitcoin, landed on numerous prediction lists as one of retail’s transformative technologies for 2018. While many focused on blockchain’s potential use in the supply chain, a newer focus is on marketing. Where do you see the largest potential for the use of blockchain technology in the retail eco-system?
Ocado has its sights set on the world. The British e-grocer announced its second deal in less than two months outside the U.K. to build and operate an automated warehouse for a traditional supermarket chain. Would the Ocado platform work for supermarket chains in the U.S.?
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