Those who have been on both sides of a retail checkout counter might suggest that the customer experience can be a varied one — some customers prefer to be left alone to browse (a whopping 95%, according to 2018 research detailed by Forbes), only turning to staff when a question or issue arises. Others might…
Are human connections the secret to c-store loyalty?
Is it vital that retailers get their story straight with LLMs?
Is Meta playing in retail, actually committing to retail, or looking for more data?
American Eagle’s Aerie banner has recruited former “Baywatch” star Pamela Anderson to broadcast the lifestyle brand’s pledge to “always keep it 100% real: no AI-generated bodies, no AI-generated people. Ever.” The veteran celebrity recently returned to the limelight after earning rave reviews for her performance in the 2024 drama “The Last Showgirl,” but has captured…
Is Lowe’s being timely with its website reno, and is it right to be placed as such a central focus?
Is this the right move for the warehouse club?
According to a recent First Insight study titled “Is Gen Z Still Choosing Your Brand,” while Gen Zers and baby boomers still choose national brands at No. 1 across most categories versus private label, DTC, and premium alternatives, a major gulf is emerging when it comes to interest, desire to learn or know more, and…
Can we expect an ongoing volatility to remain in terms of retail supply chain?
Are expectations around retail delivery speed in flux?
