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January 31, 2024

iStock.com/Manuel Milan

Can Burger King’s New Menu Items Keep the Company Afloat?

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Burger King (BK), one of America’s multinational fast-food chains, is back at it again with another new limited-edition burger, the Candied Bacon Whopper, alongside the upcoming Fiery Big Fish sandwich.

Burger King’s Candied Bacon Whopper contains: candied bacon, sweet bacon jam, lettuce, tomatoes, crispy onions, and garlic aioli, all combined with the signature Whopper patty and served on a seeded Whopper bun. As for the sandwich, it’s a spicy twist on the classic Big Fish sandwich, and it comes with pickles, lettuce, tartar sauce, and a spicy glaze on a brioche bun.

These new releases serve as a reminder of how the fast-food retailer has capitalized on the latest food fads to draw in customers plenty of times in the past. For example, when spicy foods were previously gaining popularity, BK added Sriracha to its burgers. Then there was the fiery Angry Whopper that had “jalapeños, something called ‘angry onion petals’ and hot sauce baked into the bun.” The company even went so far as to create a “nightmare” burger for Halloween in 2018 that BK claimed would increase the eater’s chance of nightmares.

From a business perspective, the goal is to make its iconic Whopper burger align with current culinary trends, thereby sustaining consumer interest and expanding market reach. This time, the Whopper is being combined with a contemporary culinary trend. Although candied bacon started making waves on the internet in 2018 on food sites and Reddit, it was not until 2023 that candied bacon, or “millionaire’s bacon,” began to grow across social media and food recipe influencers. In that regard, BK has responded in a timely manner.

While both BK and its main rival McDonald’s have relied on celebrity partnerships or crossover initiatives with brands from other sectors, their primary focus is on their distinct menu items.

Over time, Burger King has introduced an array of limited-edition burgers, most noticeably containing burger buns awash with bold, vibrant colors that have divided customer opinions. The foray into tinted buns serves several strategic objectives for Burger King. First, they are typically launched as limited-time specials, inducing a sense of urgency and the “fear of missing out” (FOMO) among patrons, thus prompting immediate purchases and boosting store visits.

Moreover, these specialty burgers are often tied to festive occasions or blockbuster movie releases, like “Spider-Man: Across the Spider-Verse.” The visually striking colors are also prime fodder for social media snaps, generating buzz and enticing customers to link their social identity with the brand.

Not to be overlooked, this inventive approach enables Burger King to set itself apart from rivals who often play it safe with their menu selections. McDonald’s and KFC have dabbled with unconventional burger buns in China, launching gray and pink variations respectively. However, Burger King takes it a step further by introducing this novelty in regions both inside and outside of the United States.

But maybe it’s time for the fast-food company to rethink its strategies. Especially since these vibrant buns are not without their controversies and detractors.

At the core of this debate lies the possible health implications of the additives used to achieve these distinctive hues. One such ingredient is food dye. Although Burger King reassured ABC News that the black A.1. bun, for instance, contained less than 1% of food dye, the safety of these dyes continues to be contentious.

The Food and Drug Administration (FDA) has endorsed the use of food dyes as safe. However, this approval stands in stark contrast with certain scientific findings. Some research suggests that specific dyes have been linked to cancer in animal models and behavioral issues in children. One study, published in Bio Med Central, even argued for measures to reduce children’s exposure to these dyes, citing their potential neurobehavioral effects. Moreover, the use of food dyes has led to unexpected side effects for Burger King’s customers.

There’s also more to BK’s troubles that these colored buns don’t seem to fix.

In 2023, the company was sued for the advertisement of its famous Whopper burger. The lawsuit contended that the company falsely portrays its flagship Whopper burger as larger in the menu visuals than it actually is. The class action suit asserted that Burger King represents the Whopper with a seemingly more substantial patty and ingredients that generously extend beyond the bun. It further claimed that the depicted Whopper appears to be about 35% larger, boasting over twice the quantity of meat than what is truly delivered to the customers.

Additionally, at the end of 2023, one of BK’s largest franchisees was forced to declare bankruptcy. In response, Restaurant Brands International (RBI) Chairman Patrick Doyle recently addressed the challenges that Burger King franchisees faced due to excessive risk and the pandemic’s impact. Speaking at the Restaurant Finance and Development Conference (RFDC), Doyle acknowledged the difficult situation and empathized with those who financed these businesses.

Prompted by these challenges, Doyle, the former Domino’s CEO, joined RBI and invested $30 million into the company’s stock with the intent to revive the brand. He stressed the necessity of risk for business growth but indicated that Burger King had surpassed a healthy risk level. He itemized risks into three categories — fundamental business, financial, and structural or external — which the pandemic only exacerbated.

Additionally, Burger King invested $400 million into the brand, launching the “Reclaim the Flame” campaign and implementing operational improvements that have boosted sales and franchisee profitability. Despite the hurdles, Doyle remains hopeful for Burger King’s future, prioritizing franchisee success and expressing commitment toward stakeholder prosperity.

During the company’s Q3 earnings report, however, its revenue fell short yet again. With BK’s next earnings report coming up in February, the future of the BK brand and company will either continue on its path to much-needed success or face more unwanted challenges.

BrainTrust

"Testing and experimentation are key to finding what resonates in the market, but it seems like Burger King is expending a lot of effort on what appears to be niche offerings…"
Avatar of Mark Ryski

Mark Ryski

Founder, CEO & Author, HeadCount Corporation


"Burger King (BK) is doing what every responsible business does; they are listening to customers and watching trends – and then taking appropriate action."
Avatar of Shep Hyken

Shep Hyken

Chief Amazement Officer, Shepard Presentations, LLC


"BK has an advantage here that they should be leveraging better. Go ahead and keep the trendy burgers, but also emphasize the benefits you have with your staple burgers."
Avatar of Janet Dorenkott

Janet Dorenkott

President, Jadeco


Recent Discussions

Discussion Questions

Does Burger King’s adaptation to trends demonstrate its grasp of consumer tastes, or is it merely reacting to market shifts?

Considering Burger King’s recent challenges and strategic responses, what implications might these have for its future stability and growth?

How does Burger King negotiate between the quest for novelty and customer engagement with the rising demand for ingredient transparency and health consciousness?

Poll

13 Comments
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Newest Most Voted
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Neil Saunders

Burger King had systemwide sales growth of 10.3% in the latest quarter, supported by 7.2% underlying comparable restaurant growth. It was also profitable at EBITDA level to the tune of $298 million in the latest quarter, a figure which has increased by 13.7% over the prior year. These are not the financial hallmarks of a brand on the road to failure. That said, there are some serious issues with a select number of individual franchises, brought on by over-expansion, too much debt, and too many restaurants in sub-optimal locations. Burger King and its partners need to address that, prune out dead wood, and have a much cleaner portfolio that is optimized for profit. Having a stable base of franchisees is critical for future success.

David Biernbaum

Unlike many retail chains that fail to keep up with time, and die a slow death, Burger King has taken a great many steps to revive their brand. There are definitely individual stores in very poor shape, and those will probably need to be weeded out, or replaced, but the numbers for Burger King overall have been improving, including in profitability.
Burger King has developed new prototypes that will work well in this new digital era for fast food. The menu is more unique now and has offerings that McDonalds and Wendy’s will be unable to match.
The company has changed it’s marketing style and investing heavily in advertising. Now, I am unimpressed with the campaign, and it’s content, but the “reclaim the flame” initiative will build some new name recognition with younger consumers, and remind older consumers that Burger King is still here. Db

Craig Sundstrom
Craig Sundstrom

Who needs the FDA when RW can serve up – no pun intended – expert advice: food dyes are safe ?? well “some research” doesn’t agree…OK. Anyway, back on topic, the good news, of a sort, is that we needn’t worry: BK isn’t likely to sell many black-bunned burgers, any more than it sold many of those earlier weird ones (which, honestly who can really evern remember?) The ideas aren’t likely to prove effective flotation devices, but happily they probably won’t torpedo BK either.

Last edited 1 year ago by Craig Sundstrom
Gene Detroyer

YIKES! FOOD DYES! This is so silly. Before a customer gets enough toxicity to be harmful, they will probably get very sick from eating too many hamburgers.

Mark Ryski

Testing and experimentation are key to finding what will resonate in the market, but it seems like Burger King is expending a lot of effort on what appear to be niche offerings that seem to come and go so quickly it’s hard to keep up. Their offerings also appear for more extreme with their use of color and taste. Is this really what consumers want? The challenge of finding a hit product is difficult, and BK must continue to look for ways to reach new consumers and deepen relations with existing customers — focusing on core offerings and delivering a great service experience will never go out of style. 

Gene Detroyer

Does Burger King’s adaptation to trends demonstrate its grasp of consumer tastes, or is it merely reacting to market shifts?” Aren’t they the same thing?

Burger King has always had a relevant menu, going back to “Have it your way.” They are not copy-cats in any way. some of their unique and fun offerings were highlighted in the discussion. n Their new theme of flame-broiled differentiates them. They know they are not McDs, and they don’t want to be.

I see no risk to BK’s future. They may have some issues, but they don’t really need saving from drowning. On the international front, they are rejuvenating the brand in China, already in almost 200 cities, and promising an expansion at the rate of over 200 stores per year.

Jeff Sward

Interesting. Burger King is now going to model it’s offerings based on the apparel business. Basics plus seasonal key items plus trending fads plus limited edition items. I actually love the idea of taking a very staid menu and finding a way to freshen in on a rolling basis. And like the apparel business, there will be hits and misses. But what about making a great basic burger…??? Ever since I discovered Five Guys there has been zero reason to visit any other burger outlet…unless there wasn’t a Five Guys in the are and I just had to have a burger. (But then I would drive by a Chipotle and pull in.) Seriously, how about a great burger that can be personalized? The fact that I can custom order my burger on every visit is an option I love.

Mark Self
Mark Self

Burger King is dead, cooked, just like the burgers they serve up. Back when I went (well over 10 + years ago, when I ate everything) I would order the fish sandwich, which was huge, and good…then they got all cost conscious, shrunk the fish sandwich to nothing, and I stopped eating at drive ups.
The only thing memorable about BK now is the King mascot, and the fact that in one of the Shrek movies the Prince put on a faux crown fashioned after a drive through scene at a BK like place.

Shep Hyken

Everything is better with bacon! Burger King (BK) is doing what every responsible business does; they are listening to customers and watching trends – and then taking appropriate action. Going to a BK, the customer will experience what they expect – and maybe something new. I like that BK is experimenting, having fun, and staying relevant. Long live the Whopper – especially when it includes candied bacon! I’d write more, but I’m going to BK right now to get lunch!

Richard Hernandez
Richard Hernandez
Reply to  Shep Hyken

Everything is better with bacon. I recently went to BK again, after many years not visiting the establishment. I was surprised that the food was good and the service was great. They have definitely improved over time. I hope it lasts…

Lisa Goller
Lisa Goller

Burger King’s adaptation reflects changing consumer tastes, including demand for a fun, aesthetic, TikTok-worthy visual feast.

Brad Halverson
Brad Halverson

BK testing with different flavors to ride current food interests and trends on top of their base menu isn’t unusual. Shake Shack also offers up similar trendy limited time tastes beyond their base menu. While In-N-Out’s sticks to their core menu with no new offerings. Both product strategies can be true and successful for a burger business. And neither Shack Shack or In-N-Out are needing to focus on anything being “healthy” to win over customers.

But BK should continue brand building, sticking with their “flame” story, telling customers WHY, because it differentiates them from every other burger place.

Janet Dorenkott

I know quite a few people who look forward to the new, trendy burgers. Bacon is in! I for one, try to avoid fast food, as do many people these days.
A few things I noticed about the local BK’s by me is that they seem to have a bigger issue keeping employees than other fast food stores. Maybe that’s just the franchises near me, but something they might want to think about.
I know BK emphasizes the fact that they are flame broiled, but they don’t exploit the healthier factors of this versus frying. Their burgers probably have lower fat and calories per ounce, because they are grilling off the fat and not cooking in it. People are trying to eat healthier. BK has an advantage here that they should be leveraging better. Go ahead and keep the trendy burgers, but also emphasize the benefits you have with your staple burgers.

13 Comments
Oldest
Newest Most Voted
Inline Feedbacks
View all comments
Neil Saunders

Burger King had systemwide sales growth of 10.3% in the latest quarter, supported by 7.2% underlying comparable restaurant growth. It was also profitable at EBITDA level to the tune of $298 million in the latest quarter, a figure which has increased by 13.7% over the prior year. These are not the financial hallmarks of a brand on the road to failure. That said, there are some serious issues with a select number of individual franchises, brought on by over-expansion, too much debt, and too many restaurants in sub-optimal locations. Burger King and its partners need to address that, prune out dead wood, and have a much cleaner portfolio that is optimized for profit. Having a stable base of franchisees is critical for future success.

David Biernbaum

Unlike many retail chains that fail to keep up with time, and die a slow death, Burger King has taken a great many steps to revive their brand. There are definitely individual stores in very poor shape, and those will probably need to be weeded out, or replaced, but the numbers for Burger King overall have been improving, including in profitability.
Burger King has developed new prototypes that will work well in this new digital era for fast food. The menu is more unique now and has offerings that McDonalds and Wendy’s will be unable to match.
The company has changed it’s marketing style and investing heavily in advertising. Now, I am unimpressed with the campaign, and it’s content, but the “reclaim the flame” initiative will build some new name recognition with younger consumers, and remind older consumers that Burger King is still here. Db

Craig Sundstrom
Craig Sundstrom

Who needs the FDA when RW can serve up – no pun intended – expert advice: food dyes are safe ?? well “some research” doesn’t agree…OK. Anyway, back on topic, the good news, of a sort, is that we needn’t worry: BK isn’t likely to sell many black-bunned burgers, any more than it sold many of those earlier weird ones (which, honestly who can really evern remember?) The ideas aren’t likely to prove effective flotation devices, but happily they probably won’t torpedo BK either.

Last edited 1 year ago by Craig Sundstrom
Gene Detroyer

YIKES! FOOD DYES! This is so silly. Before a customer gets enough toxicity to be harmful, they will probably get very sick from eating too many hamburgers.

Mark Ryski

Testing and experimentation are key to finding what will resonate in the market, but it seems like Burger King is expending a lot of effort on what appear to be niche offerings that seem to come and go so quickly it’s hard to keep up. Their offerings also appear for more extreme with their use of color and taste. Is this really what consumers want? The challenge of finding a hit product is difficult, and BK must continue to look for ways to reach new consumers and deepen relations with existing customers — focusing on core offerings and delivering a great service experience will never go out of style. 

Gene Detroyer

Does Burger King’s adaptation to trends demonstrate its grasp of consumer tastes, or is it merely reacting to market shifts?” Aren’t they the same thing?

Burger King has always had a relevant menu, going back to “Have it your way.” They are not copy-cats in any way. some of their unique and fun offerings were highlighted in the discussion. n Their new theme of flame-broiled differentiates them. They know they are not McDs, and they don’t want to be.

I see no risk to BK’s future. They may have some issues, but they don’t really need saving from drowning. On the international front, they are rejuvenating the brand in China, already in almost 200 cities, and promising an expansion at the rate of over 200 stores per year.

Jeff Sward

Interesting. Burger King is now going to model it’s offerings based on the apparel business. Basics plus seasonal key items plus trending fads plus limited edition items. I actually love the idea of taking a very staid menu and finding a way to freshen in on a rolling basis. And like the apparel business, there will be hits and misses. But what about making a great basic burger…??? Ever since I discovered Five Guys there has been zero reason to visit any other burger outlet…unless there wasn’t a Five Guys in the are and I just had to have a burger. (But then I would drive by a Chipotle and pull in.) Seriously, how about a great burger that can be personalized? The fact that I can custom order my burger on every visit is an option I love.

Mark Self
Mark Self

Burger King is dead, cooked, just like the burgers they serve up. Back when I went (well over 10 + years ago, when I ate everything) I would order the fish sandwich, which was huge, and good…then they got all cost conscious, shrunk the fish sandwich to nothing, and I stopped eating at drive ups.
The only thing memorable about BK now is the King mascot, and the fact that in one of the Shrek movies the Prince put on a faux crown fashioned after a drive through scene at a BK like place.

Shep Hyken

Everything is better with bacon! Burger King (BK) is doing what every responsible business does; they are listening to customers and watching trends – and then taking appropriate action. Going to a BK, the customer will experience what they expect – and maybe something new. I like that BK is experimenting, having fun, and staying relevant. Long live the Whopper – especially when it includes candied bacon! I’d write more, but I’m going to BK right now to get lunch!

Richard Hernandez
Richard Hernandez
Reply to  Shep Hyken

Everything is better with bacon. I recently went to BK again, after many years not visiting the establishment. I was surprised that the food was good and the service was great. They have definitely improved over time. I hope it lasts…

Lisa Goller
Lisa Goller

Burger King’s adaptation reflects changing consumer tastes, including demand for a fun, aesthetic, TikTok-worthy visual feast.

Brad Halverson
Brad Halverson

BK testing with different flavors to ride current food interests and trends on top of their base menu isn’t unusual. Shake Shack also offers up similar trendy limited time tastes beyond their base menu. While In-N-Out’s sticks to their core menu with no new offerings. Both product strategies can be true and successful for a burger business. And neither Shack Shack or In-N-Out are needing to focus on anything being “healthy” to win over customers.

But BK should continue brand building, sticking with their “flame” story, telling customers WHY, because it differentiates them from every other burger place.

Janet Dorenkott

I know quite a few people who look forward to the new, trendy burgers. Bacon is in! I for one, try to avoid fast food, as do many people these days.
A few things I noticed about the local BK’s by me is that they seem to have a bigger issue keeping employees than other fast food stores. Maybe that’s just the franchises near me, but something they might want to think about.
I know BK emphasizes the fact that they are flame broiled, but they don’t exploit the healthier factors of this versus frying. Their burgers probably have lower fat and calories per ounce, because they are grilling off the fat and not cooking in it. People are trying to eat healthier. BK has an advantage here that they should be leveraging better. Go ahead and keep the trendy burgers, but also emphasize the benefits you have with your staple burgers.

More Discussions