Supervalu’s Sunflower

Glenn Backus, the general manager of Supervalu’s Sunflower Market business, knows it is no longer possible to fly under the radar when it comes to opening a store that sells organic and natural foods.
Mr. Backus’ former employer, Trader Joe’s, as well as Whole Foods, Costco, Wal-Mart and virtually every major supermarket chain, are all selling organic foods, as well, and competition seems to ratchet up on a daily basis.
Even with clear competitive hurdles to overcome, Mr. Backus and Supervalu are convinced Sunflower Market is the right concept at the right time.
Organic foods, proponents believe, are just beginning to realize the full sales potential of the category. Today, organics represent roughly three percent of food sales but annual growth has been stellar. According to the Organic Trade Association, organic food sales have grown from $3.6 billion in 1997 to $13.8 billion last year.
Supervalu is looking to open 50 Sunflower Markets over the next five years. Earlier this year, Sunflower announced it was targeting towns with Big Ten schools to open new locations.
“We like to go where customers are shopping for groceries,” Mr. Backus told Reuters at the grand opening of a new Sunflower Market in Chicago.
The company is counting on it being able to grow its business, positioning itself as a low-priced alternative for consumers seeking organic foods. Stores will measure between 12,000 to 16,000 square-feet and carry between 8,000 and 12,000 skus. A heavy emphasis will be placed on private label, similar to Mr. Backus’ former employer, Trader Joe’s. All Sunflower Markets carry Supervalu’s Nature’s Best organic private label brand.
Mitchell Corwin, a retail analyst with Morningstar, told Reuters, “I don’t look at Sunflower as a huge threat to either Whole Foods or Trader’s Joe’s, but I do think it addresses sort of a niche where you have a consumer who wants to buy natural and organic … but price is a barrier.”
Discussion Questions: Do you see the niche of consumers who want to buy organic but find price to be a barrier as sizeable enough to provide a reasonable
expectation of success for Sunflower Market? What is your evaluation of the Sunflower Market concept and performance to date?
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11 Comments on "Supervalu’s Sunflower"
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Nothing Supervalu does should be treated lightly. Their track record shows competent implementation and a profit focus that ranks among the best in the grocery business. It’s likely that Sunflower will not hurt Whole Foods or Trader Joe’s, since they’re run by very competent well-capitalized folks, too. More likely: Sunflower will hurt the mom and pop single-location stores.
The concept is a good idea. Watching Trader Joe’s get $20 a sq.ft. per week has to make Supervalu salivate. As for performance, Supervalu has not released sales figures for the stores so it makes it difficult to tell. As for price, this is obviously a problem. Even though sales of organics have grown, they are still priced out of reach for most consumers. Now that Wal-Mart is getting into the game, this should lower prices from everyone. We may someday see a time when organics are price similar to other products. Just as we might see a time when hybrid cars are priced similar to regular cars.
People want what they’re being sold. Nice. The egg was planted in some smart marketing/PR person’s nest a long time ago. It works because educated, usually wealthy people love to read spin. Organic is a complicated idea, but with it one can change important things such as health and the environment, just by making the correct purchases. Irresistible! And now, a store chain for junior, not-so-wealthy, wanna-be educated people.
Just another cycle, ask again in a couple of years.
Supervalu has a great concept here, and it will work not only in the Midwest but in other parts of the country, because there is a consumer between the “$300 a week at Whole Foods” bunch and the “I might try organics if Wal-Mart carries them at a price I can afford” crowd. This consumer is underserved in most metros because the choice is often between just “very upscale” and “budget/conventional.”
In Denver, the family-owned Vitamin Cottage chain has been doing this for years, undercutting every competitor on organics and naturals. (Due to their name, people are often shocked when they discover they’re actually grocery stores.) If Supervalu can do the same, they’ll enjoy great success among those of us who consider ourselves part of the “vanishing middle class.” We haven’t yet entirely disappeared, and Supervalu understands that.
I think it’s wonderful that Supervalu thinks enough of the American public to attempt to wrestle Organic from the Super Crunchy crowd and let the peons in the door. For too long Organic has been the darling of those who see themselves as the elite and grocers like Whole Foods have been happy to seperate these educated, elite [customers] from their money. I welcome the thought that many will now (because of Supervalu’s efforts) be able to live forever and be there to serve the Whole Food’s customer base in their old age.
This is clearly a smart move. Differentiating their retail strategy by segmenting their target markets is the right thing for the accounts to do to ensure that they are maximizing a specific message for each market. However, none of these retailers should forget the focused customer service that this segment demands, and the other successful retailers (Trader Joe’s, Whole Foods, Wild Oats) provide. It is this combination, along with the right selection of products and pricing, that will deliver a home run for Supervalu. Perhaps most importantly, it is not setting this selection of products and services up; it is ensuring that they are implemented, every day, in a customer friendly environment which is the capstone for success in this very demanding market.