Albertsons has introduced a digital health and wellness platform that enables customers to track their health and wellness goals and receive rewards, including grocery discounts, for surpassing them. How much consumer appeal do you see in Albertsons’ Sincerely Health platform linking loyalty rewards to fitness, nutrition and mental health goals?
A Microsoft survey finds employees looking for a greater say when it comes to new technology investments and initiatives driving digital transformation efforts. Should employees have more say when it comes to digital initiatives?
Victoria’s Secret & Co. last week said it was launching “The VS & PINK Collective,” a pilot of its first loyalty program that gives Victoria’s Secret and Pink customers an opportunity to share rewards. Will the VS & Pink Collective rewards program be successful in driving incremental sales for the two Victoria’s Secret & Co. brands?
Food shopping options for downtowners can be downright dismal. Patricia Waldron is a center city dweller and feels fortunate to have a great Ralph’s in her neighborhood, but before the store opened, downtown San Diego was pretty much a food desert. Are grocers generally doing enough to serve urban consumers?
Bath & Body Works, among several chains reorienting their footprint away from malls, added 95 off-mall North American stores in 2022 and plans to open approximately 90 more in 2023. Does the growth opportunity for traditional mall-based chains still appear bigger off-mall or is the view of enclosed shopping malls overly pessimistic?
Amazon is believed to be behind the “generative” AI race between Microsoft and Google, which hosted media events in early February highlighting their generative AI technology. What advice would you have for retailers exploring generative AI systems like ChatGPT?
A new report says Amazon intends to become a significant force in same-day deliveries. How close it is to achieving that goal may surprise a few. Will same-day deliveries in major U.S. markets help Amazon recruit and retain Prime members?
Convenience stores may not need to worry much about what customers have to say about them — if they have anything to say about them at all, but new research finds that reputations matter in the convenience store world. How influential are customer reviews on a convenience store’s reputation?
“De-influencing,” trending on TikTok since January, amounts to a backlash against overconsumption caused by social media influencers. Whether it’s bad for the influencer community is up for debate. Do you see the de-influencing trend on TikTok as an authentic backlash that may force influencers to reassess how they promote products and brands?
Overstock.com had a challenging 2022, but it could have been worse. The online furniture and home goods retailer reported a 30 percent year-over-year revenue decrease and a net loss of $35 million. How do you see Overstock.com positioned against its rivals in the furniture and home goods space for 2023?
