After ending domestic express deliveries for Amazon.com in June, FedEx indicated last week it would be ending domestic ground deliveries, as well. What do you think drove FedEx’s decision to end its U.S. business with Amazon, and was it a smart move?
Target has sold Levi Strauss’ value-priced Denizen brand jeans in its stores for years. Now the retailer is adding Levi’s premium red tab 505 and 511 jeans at 50 stores located near college campuses and urban centers. What does the agreement to sell Levi’s red tab jeans say about the strategies of both the retailer and the manufacturer?
Victoria’s Secret is being urged by a group of more than 100 “Angels” who have modeled for the company to use its influence and power to curb abuses they say have been carried out in its name in the past. How would you respond to the RESPECT letter if you were the CEO of Victoria’s Secret?
Taking on Stitch Fix, Amazon.com has added a styling service to its Prime Wardrobe subscription service. Will offering style recommendation through Personal Shopper help jumpstart Prime Wardrobe’s growth?
In customer journeys, triggers make consumers aware they have a need. Part of the challenge with customer journeys is that triggers are not well understood. Are triggers that start the customer journey frequently misunderstood and/or oversimplified?
Travelers and workers at San Francisco International Airport have a new place to get coffee. Don’t expect any pleasant smiles from the staff, however, as the newest coffee stop is run completely by robotics. Do you see robotics playing a more prominent role in coffee and other foodservice industries in the near future?
Whole Foods shoppers preparing to party will soon be able to pick up not just food, but everything else they need at the Amazon-owned grocer. How likely is Whole Foods’ affiliation with Packed Party be a success for both parties?
Walmart was at the center of two active shooter events last week in the U.S. and says it could have been worse, had it not been for active shooter training that the retailer requires all associates to go through. How prepared are most retailers for active shooter events in stores?
On July 29, Selfridges opened its Christmas shop at its flagship Oxford Street location in London, claiming again to become the first department store in the world to have a Christmas section this year. Is Selfridges striking the right tone with its early Christmas shop opening?
Starbucks may be fashionable in the U.S., but in Japan the coffee retailer is taking steps into the actual world of fashion with a line of apparel and accessories. Why would or wouldn’t having designer apparel and home goods collections available at the Roastery concept work in the U.S. market?
