My six favorite interview questions
Through a special arrangement, presented here for discussion is a summary of a current article from Retail Contrarian, the blog of the Dynamic Experiences Group.
Here are some of my favorite interview questions, and why I ask them. The questions are loosely derived from behavioral-based interviewing techniques that provide insights into how the applicant acted in the past and how that might predict future behavior.
1. Tell me about your favorite store to shop. What makes it so special?
This helps to evaluate an applicant’s understanding of what makes a great store experience and what she personally values in a store. Push them to talk about a specific store.
2. Tell me about a poor store or restaurant experience you’ve had. What made it such a poor experience? What advice would you give the owner or manager of that business to improve the experience they deliver?
While similar to the first question, when you ask both you can get a clearer picture of what the applicant really believes. It’s a great question to ask a potential manager since you’re asking them how to fix the problem.
3. Share with me an example of a time you were really upset with someone. Who was it? What were the circumstances? What was the outcome?
What I’m listening for here is how the person took responsibility for what was taking place. An applicant once got so upset reliving a situation as he described it, it was clear he had an anger issue.
4. Tell me about a successful team you were on or group you were a part of. What value did you add? What made this team successful?
With this question you can learn what a person values in a team, and if she understands how she contributes. I’m listening for how the person may have helped a team member, or how the group overcame some adversity. The team does not have to be work-related.
5. Tell me about a difficult customer you’ve had to deal with. Who was it? What about the situation made is so challenging? What did you do?
The answer will tell you how customer-focused the applicant really is, and if she wanted to satisfy the customer or just get rid of her.
6. Tell me about your favorite boss of all time. How do you carry the lessons from that person forward?
This is my favorite question. The applicant’s answer will tell you exactly how he wants to be managed.
Which of the interview questions mentioned in the article is your favorite? Are there any you would add?