There’s no doubt that online will continue to grow, though it’s impossible to say by how much. Who could have predicted the impact the pandemic would have had on online sales? Prognostications, like the ones in this article, often fail to realize that online vs. off-line is not an either or proposition. Retailers, all retailers, need to consider both at the same time. As far as store closures are concerned, notwithstanding the serious impact the pandemic has legitimately caused, there has been a glut of retail space in the U.S. for many years, and much of the poor B and C locations rightly should be closed.

It is generally accepted that over the next few years, more physical stores will close. However I find analysis of this kind very headline grabbing rather than substantive. A few observations: First, stores close. They have always closed. However store also open. What counts is the net number, not the gross number of closings. Second, even if the penetration assumption is correct, the analysis seems to ignore the increasing role stores are playing in driving and supporting those online sales. This means the future of stores is far more optimistic than the headline analysis suggests. Third, looking at space per capita for the U.S. and comparing it to other countries is not always insightful. The geographical structure of the U.S. and the cost of running stores is very different here to other geographies. For example, the less dense nature of the U.S. means more stores are needed to capture market share. So closing stores often comes with a market share and revenue cost. Again, I don’t deny there is pressure on stores, nor that bad… Read more »

I think that prediction is low. Online will continue to grow but at an even faster pace now that things are starting to open back up. This isn’t the death of brick-and-mortar retail, but there will be a significant culling of store count. The U.S. has been over-stored for decades; the stores that remain will be more focused and easier to shop. Whether it’s a new day or the sky is falling is largely dependent on one’s perspective and willingness to change.

As the article points out, the move from brick-and-mortar to online sales didn’t start in 2020, but the pandemic poured fuel on the fire. One of the questions that we can’t answer yet is how to measure BOPIS sales (including curbside pickup): Do they count strictly as online sales, or is there a grey area? Will the pandemic-driven behavior that spiked online sales continue at the same pace?

No matter how eager shoppers may be to return to the mall, there are fewer places to shop there. A lot of the future mix between in-store and online depends on how quickly those empty spaces can be reinvented.

I’m increasingly convinced that the future of retail is not an either/or between physical and digital commerce. I think we’re going to see faster growth in blended commerce. Consumers can start a transaction in one channel and finish it in another. That’s really where I think growth is going to be strong. I would put BOPIS in that category — the purchase is made online, but the fulfillment (and credit for the sale) happens at a store. I would guess there will be more showrooming for big ticket, bulky items. I’m thinking play equipment, furniture, and home and garden. Consumers can walk an aisle, scan the items they want, pay on the spot and go home and wait for the products to be delivered. I won’t have to borrow my neighbors truck every spring to get my mulch.

All of this falls under the category of frictionless commerce. The value prop for the consumer and, when managed well, the retailer are compelling. We are finally delivering on the promise of unified commerce in my opinion.

I read a lot about store closings and the growth of e-commerce. I read zero about solving the problem of profitability of e-commerce. So Amazon keeps grabbing market share at who-knows-what kind of profitability (especially in apparel) and the mall stores scramble to react to consumer demand for e-commerce but at ever shrinking margins. That’s a competitive dynamic fraught with angst. I’ll agree that e-commerce will continue to grow, but I also think that post-pandemic shopping and buying habits have yet to reveal themselves. Retail offerings like those described in the Dick’s article have an opportunity to level the playing field between physical and e-commerce retailing.

The percentage of sales happening online in five years is entirely dependent on how that metric is measured. If you are counting pure transactional clicks of the online “buy” button then I think the percentage will be far higher than 27 percent. But this doesn’t take into account the halo effect that brick-and-mortar has to online sales, nor does it account for the number of people who will only buy online if they can pick up or return that item in person. You can no longer separate metrics for online and offline – it’s all one integrated ecosystem.

Eighty-thousand stores in five years? Give me a break. Yes more sales will move online. And yes, stores will close — to be sure. But more stores will open. The role of the store will evolve as shopping behaviors evolve. Stores will continue to evolve into multi-purpose experience centers, featuring any number of reasons to visit: showrooms, education centers, entertainment venues, fulfillment centers, return centers and more. Click-seeking reports like these harken back to the “Retail Apocalypse” warnings from a decade ago. They were wrong then and they are wrong now. Let’s give this amazing, adaptive and intelligent industry a little credit. We’ll evolve as we always have.

I think predicting the future of retail — or anything else — is a dangerous business but, based on where we are today, that projection seems entirely plausible. What will this mean for the number of “stores”? Maybe nothing! Why? Because we have to think of a “store” the way consumers think of them and that is increasingly channel agnostic. Buying from Amazon is really no different than buying from Kroger — you order from the “store”, tender payment, and receive goods. Now if the question is, will physical stores be different? The answer is yes. But the stores of 1980 were configured differently than the stores of 1975 and there was no (public) internet then. Retailing evolves and the “stores” that evolve with it win. The ones that don’t are shuttered – physically or virtually.

Ah! The “retail apocalypse” — a discussion we had no too long ago. Isn’t the real metric that we might discuss total retail sales? Do we really care where the sales come from? If we want a shocking number how about the fact that (prior to the pandemic) online apparel sales were 38.6 percent of total apparel sales.

Is the headline prediction unfathomable? Consider the P&L of a store. Cut the average sales revenue by 20 percent that goes to online. Keep all the other costs constant. Writing the prescription is easy — close the store.

I have no idea what the number of stores will be in five years, but I am sure that the retail landscape will be unrecognizable by today’s standards by 2030.

The big story isn’t the number of stores that will close. The U.S. has had too much retail space for 20 years and the combination of even more overbuilding, the growing irrelevance of many mall anchors and the collapse of the mediocre middle made a harsh reckoning inevitable. The big story is the change role of physical stores and how the false narrative of e-commerce being the primary reason for store closings gets spun again and again. For remarkable brands that aren’t focused on categories where pure e-commerce (i.e. where stores aren’t involved in any material way, i.e. 10 percent to 15 percent of retail) is impossible to compete with the key is to smartly deploy a hybrid and well harmonized strategy that recognizes that physical is far different, but far from dead. I unpack this in great detail in the new edition of my book, out next week.

We are physical people and that is the limiting factor in any analysis like this. I also wonder how much advantage there is to UBS for publishing a report with a dramatic headline. We know that this often leads to misleading and exaggerated conclusions. For example, they focus on store closings and not on openings. In the restaurant business, my niece just signed a lease to open a second restaurant. Why? There is space available in a good location to make it succeed as the pandemic fades. So how many stores will re-open against that 80,000? 40,000? 50,000? To my mind it is absurd for them the make a prediction like this amid the pandemic. These estimates are so sensitive that even small wiggles will change the totals a lot. That said, malls are suffering and seem likely to continue to suffer — that’s where my fears are largest. What about percentages? This seems optimistic for a 2026 date. Note that I just read this morning a Lyft article from 2016 predicting that by 2021… Read more »

I see online grocery shopping growing with curbside pickup becoming a mainstay for supermarkets. I don’t see many grocery stores closing, even though many markets are over-stored. However smart supermarket operators need to be more responsive to shoppers and their health and safety concerns — or they will go out of business.

Smaller, better. That’s the future of physical retail. Sure, fewer, but with the addition of fulfillment for many implies physically smaller as well — and why not? Showroom stores have been well accepted by consumers and should be more-so by operators. But “better” is also key; customer service, design, brand right entertainment, digital that aids physical (apps) . . . there are countless technologies now that can help physical retail flow well in the 21st century, let’s get on with it! There’s nothing wrong with having fewer stores if in fact, they’re better. Nothing about this downsizing is negative to me.

Yes, the online channel will grow substantially in the near future, but not in isolation. Rather than the stores closing, I think the stores will still play a key role, but the stores’ role will change as we evolve. Stores as experience centers, stores as fulfillment centers, stores as display centers, etc. will start becoming the new norm rather than stores as the sales center, which is currently their primary function.

Online sales will grow, stores will close. Resulting in an even bigger ROI drain for retailers due to the costs of product returns and product disposal costs. Returns will hit landfills while delivery trucks speed constantly through neighborhoods. But I digress. Basics of everything will be offered to consumers on huge digital marketplaces for the masses, leading to product sameness for the many, while higher-priced specialty products will be offered to consumers in the know of where to shop. And in a very short time, shopping online will lead to tap, tap, tap, exhaustion and shopping fatigue as a consumer sorts through hundreds of thousands of extremely similar products to find the one. In time, after online shopping has replaced physical shopping, new versions of in-person shopping will be created. At some point in the future, the lack of efficiency and tedium of online shopping will be augmented or replaced — replaced by retailers who understand the human value of the aesthetic and tactile experience of trying on clothes, holding a hammer to see how… Read more »

Like just about all innovations, e-commerce behavior is subject to the classic adoption “S” curve. We’re in the steep part right now but the present rate of increase cannot continue in perpetuity. There is a theoretical ceiling to digital shopping, and the levels will vary by channel and product category.

Store churn is the metric I find most meaningful. What will new formats be like and how will they integrate digital interaction, headless commerce, and attractive experiences? How much share will be sopped up by the most powerful omnichannel retailers in Food-Drug-Mass?

Store closures are tied to this, of course, but it really applies most to obsolete formats, including stodgy anchor stores and trendy mall boutique formats that were perishable by design. While I’m truly sorry for their discharged employees, there’s some natural selection at work here and the survivors will be stronger for it.

In my view, one should take these types of projections with a pinch of salt as the predictions are made with what we know at this very moment. There are so many new variables- what the store of the future will look like, will we have distribution or micro-fulfillment capabilities at the store or close to where the customer demand originates, how the AI/Robotics tech evolves etc. One thing we know for sure is that we won’t talk about store vs. online anymore in 2026 and the physical and online worlds will be intertwined in a way that the customer truly gets a seamless experience. For most retailers, the customer relevance and their share of wallet will be the primary metrics to worry about that the actual physical number of stores they own.

I take issue with headlines like these from analysts who strictly look at the financials and draw operational conclusions about the retail industry. Yes, stores close. All. The. Time. It’s a natural part of the business cycle that all retailers endure. Yes, the pandemic, in many cases, accelerated store closings, but let’s face it — these were primarily from brands in distress before the pandemic. Those stores would have closed anyway. What these reports do not account for is store openings. 2021 is on track to open more stores than will close across all segments. They also don’t account for the growth in total retail sales year over year. Even in 2020 retail grew, and not by a little! That growth is not just due to e-commerce sales! Yes, the U.S. is over-stored, but primarily because the geography here is such that the distances between consumers can often be significant and that warrants more stores. It’s not reasonable to compare U.S. store density with, say, the UK, or Germany given the vast differences in geography… Read more »